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- Tasks: Lead high-priority incidents and ensure service stability at our Command Centre.
- Company: Join a leading outsourcing firm with a focus on collaboration and innovation.
- Benefits: Enjoy competitive annual leave, volunteering opportunities, and access to Employee Network Groups.
- Why this job: Make a real impact by influencing service stability and building team culture.
- Qualifications: Experience in incident management and a solid understanding of ITIL principles.
- Other info: Be part of a dynamic team with great career development opportunities.
The predicted salary is between 36000 - 60000 £ per year.
A leading outsourcing firm is looking for a Major Incident Manager to oversee high-priority incidents at their newly established Command Centre in Newtownabbey. This full-time role requires experience in managing incidents, a solid understanding of ITIL principles, and the ability to work within a collaborative environment. You will influence service stability and participate in building team culture.
The position offers competitive annual leave, volunteering opportunities, and access to Employee Network Groups, contributing to a comprehensive work experience.
On-Site Major Incident Manager: Command Centre Lead in Newtownabbey employer: Capita
Contact Detail:
Capita Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land On-Site Major Incident Manager: Command Centre Lead in Newtownabbey
✨Tip Number 1
Network like a pro! Reach out to current employees at the company through LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the Major Incident Manager role.
✨Tip Number 2
Prepare for the interview by brushing up on ITIL principles and incident management strategies. We recommend practising common interview questions related to your experience and how you handle high-pressure situations.
✨Tip Number 3
Showcase your collaborative spirit! During interviews, share examples of how you've worked with teams to resolve incidents. Highlighting your ability to influence service stability will make you stand out.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace On-Site Major Incident Manager: Command Centre Lead in Newtownabbey
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in managing incidents and your understanding of ITIL principles. We want to see how your skills align with the Major Incident Manager role, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how you can contribute to our Command Centre. We love seeing personality, so let your enthusiasm for the position come through.
Showcase Team Collaboration: Since this role involves working in a collaborative environment, make sure to mention any experiences where you’ve successfully worked as part of a team. We value teamwork, and we want to know how you can help build our team culture!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and submit your materials!
How to prepare for a job interview at Capita
✨Know Your ITIL Principles
Make sure you brush up on your ITIL knowledge before the interview. Be ready to discuss how you've applied these principles in past roles, especially in managing high-priority incidents. This will show that you understand the framework and can effectively lead in the Command Centre.
✨Showcase Your Incident Management Experience
Prepare specific examples of incidents you've managed in the past. Highlight your decision-making process, how you collaborated with teams, and the outcomes. This will demonstrate your hands-on experience and ability to influence service stability.
✨Emphasise Team Culture Building
Since the role involves participating in building team culture, think about how you've contributed to team dynamics in previous positions. Share anecdotes that illustrate your collaborative spirit and how you foster a positive work environment.
✨Ask Insightful Questions
Prepare thoughtful questions about the Command Centre's operations and the company's approach to incident management. This shows your genuine interest in the role and helps you assess if the company aligns with your values and career goals.
