IT Workshop Engineer in Newtownabbey

Join our Command Centre at Hillview House, Belfast, as an IT Workshop Engineer and be at the heart of our device build and repair operation. This is a hands-on role for someone who enjoys fault-finding, device imaging and working with others. You will take ownership of workshop tasks and customer imaging projects, collaborating with wider operational teams to ensure services are delivered accurately and on time.

What we are looking for:

• Experience of working in a similar hands-on IT repair role
• Strong logical thinking skills, with the ability to quickly identify and implement appropriate remedial actions
• Clear and effective communication skills, both verbal and written
• Able to work independently using own initiative, with minimal supervision
• Basic working knowledge of Microsoft Office applications
• Works effectively as part of a team
• Motivated and eager to develop and grow technical skills

This is an excellent opportunity for someone with a practical, logical approach who enjoys working with IT hardware, learning new technologies and contributing to a collaborative team environment while delivering high-quality service to customers.

What you'll be doing:

• Repair and re-image customer IT equipment in line with service requirements
• Repair spare parts to ensure sufficient stock levels are maintained for future customer calls
• Work closely with support teams, including Logistics, Resource Scheduling and Field Teams, to ensure SLAs are met
• Check manufacturers' warranty information to maximise free-of-charge (FOC) spare parts and recover labour costs where applicable
• Build and maintain knowledge of multiple manufacturers and their respective warranty processes
• Image and customise customer devices to meet specific customer requirements
• Liaise with wider teams (e.g. Logistics, Schedulers and Field Teams) to resolve customer queries effectively
• Provide technical support for small and large projects when required

What's in it for you?

• A salary of £26,000 per annum
• Monday-Friday working - no weekends!
• 23 days' holiday (rising to 27) with the opportunity to buy extra leave
• Company matched pension, life assurance
• 15 weeks' fully paid maternity, adoption and shared parental leave, paternity pay of two weeks
• Volunteering for our charity partners or a cause of your choice - opportunity to take a paid day out of the office
• Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform
• Opportunity to gain additional qualifications through our Learning Academy or apprenticeships to help develop your career

What we hope you'll do next:

Choose 'Apply now' to fill out our short application, so that we can find out more about you. We're an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We're committed to providing an inclusive, barrier-free recruitment process and working environment for everyone.