At a Glance
- Tasks: Be the friendly face of our venue, greeting visitors and managing appointments.
- Company: Join a supportive team at a welcoming venue in Newry.
- Benefits: Enjoy a competitive salary, generous holiday, and great perks like volunteering days.
- Other info: This role offers excellent career development opportunities in a dynamic environment.
- Why this job: Make a positive impact by being the first point of contact for visitors.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 26227 - 26227 £ per year.
Our venue Receptionist is the first and last point of contact for all visitors and staff. The role involves greeting visitors, managing daily appointments, ensuring security, handling administrative tasks, maintaining systems, and supporting claimants and staff.
Responsibilities
- Meet and greet visitors in a warm and friendly manner.
- Manage daily appointments using CRM/PRS and reschedule as required.
- Open and lock the venue and ensure security procedures are followed.
- Identify and validate all attendees and direct claimants to the appropriate location.
- Perform day to day administrative duties including data entry and maintenance of CRM/PRS systems.
- Create, complete and upload documents to the Health & Safety system CASPER.
- Maintain office supplies inventory and order stationary as needed.
- Ensure the venue is kept to a professional standard.
- Provide directions to claimants and their families over the telephone.
- Contribute to the strategic management and development of the business.
Qualifications
- Experience as a receptionist and customer service (customer facing).
- Good planning and organisational skills.
- IT literate - MS Teams, Word, Outlook and CRM systems.
- Experience of conflict resolution and de-escalation techniques in a face to face environment.
- Excellent verbal and written communication skills.
- Friendly disposition and customer service ethos.
- Ability to attend all training and development courses.
- Attentive, polite and approachable at all times.
- Excellent time management skills and punctuality.
- Able to work without supervision and be a good listener.
Benefits
- £26,227.50 annual salary.
- Office based role with 25 days' holiday, rising to 27.
- Opportunity to buy extra leave.
- Paid day out of the office available for volunteering.
- Auto enrolment pension, life assurance and cycle2work scheme.
- 15 weeks fully paid maternity, adoption and shared parental leave.
- Two weeks' paternity pay.
- Voluntary benefits - discounts, health & wellbeing, travel and technology.
- Employee Network Groups and Headspace app access.
Location
Newry, United Kingdom
Full time - Permanent contract.
Equal Opportunities
Capita is an equal opportunity and Disability Confident employer. We welcome applications from all backgrounds. For reasonable adjustments during the recruitment process, please contact.
Receptionist in Newry employer: Capita
At Capita, we pride ourselves on being an exceptional employer, offering a supportive and inclusive work environment in Newry. As a Receptionist, you will enjoy a competitive salary, generous holiday allowance, and unique benefits such as paid volunteering days and access to health and wellbeing resources. We are committed to your professional growth, providing opportunities for training and development while fostering a culture that values every employee's contribution.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist in Newry
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Capita. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Capita before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Receptionist in Newry
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Capita:Your cover letter is your chance to shine! Tell us why you want to work at Capita specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Capita!
How to prepare for a job interview at Capita
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
