At a Glance
- Tasks: Be the friendly face of our medical centre, managing appointments and supporting visitors.
- Company: Join a supportive team at a leading medical centre in Newry.
- Benefits: Enjoy a competitive salary, generous holiday, and paid volunteering days.
- Other info: We value diversity and welcome applicants from all backgrounds.
- Why this job: Make a difference by helping people while developing your skills in a dynamic environment.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 26227 - 26227 £ per year.
Our venue Receptionist is the first and last point of contact for all visitors and staff. The role involves greeting visitors, managing daily appointments, ensuring security, handling administrative tasks, maintaining systems, and supporting claimants and staff.
Responsibilities
- Meet and greet visitors in a warm and friendly manner.
- Manage daily appointments using CRM/PRS and reschedule as required.
- Open and lock the venue and ensure security procedures are followed.
- Identify and validate all attendees and direct claimants to the appropriate location.
- Perform day‑to‑day administrative duties including data entry and maintenance of CRM/PRS systems.
- Create, complete and upload documents to the Health & Safety system CASPER.
- Maintain office supplies inventory and order stationary as needed.
- Ensure the venue is kept to a professional standard.
- Provide directions to claimants and their families over the telephone.
- Contribute to the strategic management and development of the business.
Qualifications
- Experience as a receptionist and customer service (customer facing).
- Good planning and organisational skills.
- IT literate – MS Teams, Word, Outlook and CRM systems.
- Experience of conflict resolution and de‑escalation techniques in a face‑to‑face environment.
- Excellent verbal and written communication skills.
- Friendly disposition and customer service ethos.
- Ability to attend all training and development courses.
- Attentive, polite and approachable at all times.
- Excellent time management skills and punctuality.
- Able to work without supervision and be a good listener.
Benefits
- £26,227.50 annual salary.
- Office based role with 25 days’ holiday, rising to 27.
- Opportunity to buy extra leave.
- Paid day out of the office available for volunteering.
- Auto‑enrolment pension, life assurance and cycle2work scheme.
- 15 weeks fully paid maternity, adoption and shared parental leave.
- Two weeks' paternity pay.
- Voluntary benefits – discounts, health & wellbeing, travel and technology.
- Employee Network Groups and Headspace app access.
Location
Newry, United Kingdom
Full time – Permanent contract.
Equal Opportunities
Capita is an equal opportunity and Disability Confident employer. We welcome applications from all backgrounds. For reasonable adjustments during the recruitment process, please contact reasonableadjustments@capita.com.
Medical Centre Administrator in Newry employer: Capita
Capita is an exceptional employer, offering a supportive and inclusive work environment in Newry, where the role of Medical Centre Administrator is pivotal to our operations. With a strong focus on employee growth, we provide comprehensive training opportunities, generous benefits including 25 days of holiday, and a commitment to work-life balance through initiatives like paid volunteering days. Join us to be part of a team that values your contributions and fosters a culture of respect and collaboration.
StudySmarter Expert Advice🤫
We think this is how you could land Medical Centre Administrator in Newry
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like Capita.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at Capita.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like Capita, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Medical Centre Administrator in Newry
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at Capita.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at Capita.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to Capita. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at Capita. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at Capita
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research Capita’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
