Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a dynamic team in resolving incidents and ensuring top-notch service delivery.
- Company: Capita is a leading outsourcer, enhancing business processes for clients across various sectors.
- Benefits: Enjoy a matched pension, generous parental leave, volunteering days, and opportunities for career development.
- Why this job: Join a diverse team committed to excellence and continuous improvement in a fast-paced environment.
- Qualifications: Experience in leading technical teams and managing escalations; strong communication skills required.
- Other info: Flexible shift patterns and a commitment to inclusivity make this role unique.
The predicted salary is between 36000 - 60000 £ per year.
Capita Belfast, Northern Ireland, United Kingdom
Join or sign in to find your next job
Join to apply for the Network Operations Centre role at Capita
Capita Belfast, Northern Ireland, United Kingdom
3 days ago Be among the first 25 applicants
Join to apply for the Network Operations Centre role at Capita
Direct message the job poster from Capita
Talent Acquisition – IT Specialist – Global Resourcing
Capita’s Network Operations Centre in Belfast is seeking an experienced and proactive NOC Shift Lead to support its 24/7 operations team. This role is critical to ensuring the delivery of high-quality service across multiple clients, including those supporting national infrastructure. The ideal candidate will bring strong technical expertise, leadership capability, and a commitment to customer excellence within a shift-based environment.
________________________________________
Role Overview
As a NOC Shift Lead, you will oversee the performance and coordination of the shift team, ensuring incidents are resolved efficiently and service levels are consistently met. You will act as a key escalation point, drive process improvements, and maintain strong relationships with internal and external stakeholders.
As part of our commitment to building an inclusive and diverse workforce, we would particularly welcome applications from people who are from Black, Asian and other ethnic minority backgrounds.
Rolling shift pattern 7am-7pm x 4 on 4 off repeated and then 7pm-7am x 4 on 4 off repeated.
As a NOC Shift Lead, you will oversee the performance and coordination of the shift team, ensuring incidents are resolved efficiently and service levels are consistently met. You will act as a key escalation point, drive process improvements, and maintain strong relationships with internal and external stakeholders
What we are looking for:
- Proven, demonstrable experience leading technical service teams.
- Experience managing third-party suppliers and escalations.
In addition you will also have:
- Ability to coordinate major incidents while maintaining BAU operations.
- Strong communication skills, both written and verbal, with adaptability to changing demands.
- Demonstrated customer service excellence.
- Experience working in ITIL environments and meeting strict SLA requirements.
- High attention to detail and ability to perform under pressure.
- Eligible for Security Clearance (SC minimum, NPPV3 preferred).
What you will be doing:
- Allocating and oversee tasks across the shift team, including monitoring, call handling, and incident management.
- Providing process leadership and guidance to ensure consistent service delivery.
- Supporting resolution of service incidents and advise team members to enhance knowledge and efficiency.
- Managing escalations of major incidents and liaise with senior management as needed.
- Contributing to team development, performance reviews, and training initiatives.
- Driving continuous improvement and ensure SLA compliance (targeting 95%+ resolution rate).
- Managing operational handovers and ensure outstanding issues are clearly communicated.
- Maintaining regular updates to customers and ensure system records are accurate.
- Collaborating with the Carrier Management team and third-party providers to uphold service standards.
- Leading fault resolution calls and ensure all stakeholders are informed and aligned.
- Identifying and implement improvements in network monitoring and operational processes.
About Capita
Capita is an outsourcer, helping clients across the public and private sectors run complex business processes more efficiently, creating better consumer experiences. Operating across 8 countries, Capita’s 34,000 colleagues support primarily UK and European clients with people-based services underpinned by market-leading technology. We’re a vital support service for our clients, enabling the everyday interactions that we expect to run seamlessly, to run seamlessly.
Check out our website www.capita.com for more information
What’s in it for you?
- Opportunity to progress your career
- company matched pension, life assurance, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks…and plenty more
- volunteering for our charity partners or a cause of your choice – opportunity to take a paid day out of the office
- access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform
- opportunity to gain additional qualifications through our Learning Academy or apprenticeships to help develop your career
Unlock Your Potential with Capita
At Capita, your career can take you wherever your ambition leads. You\’ll become part of a diverse network of talented, forward-thinking professionals working across a wide range of disciplines and sectors. We’re committed to your growth — offering endless opportunities to expand your skills, explore new paths, and advance your career.
Join us and discover a career with purpose. #CareersWithPurpose
What we hope you’ll do next:
Choose ‘Apply now’ to fill out our short application, so that we can find out more about you.
We’re an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or if you’d like to discuss other changes or support you might need going forward, please email reasonableadjustments@capita.com and we’ll get back to you.
For more information about equal opportunities and process adjustments, please visit the Capita Careers website.
Seniority level
-
Seniority level
Executive
Employment type
-
Employment type
Full-time
Job function
-
Industries
IT Services and IT Consulting and Computer and Network Security
Referrals increase your chances of interviewing at Capita by 2x
Get notified about new Network Operations Center jobs in Belfast, Northern Ireland, United Kingdom.
Belfast, Northern Ireland, United Kingdom 2 weeks ago
Belfast, Northern Ireland, United Kingdom 1 week ago
Belfast, Northern Ireland, United Kingdom 6 months ago
Belfast, Northern Ireland, United Kingdom 16 hours ago
Belfast, Northern Ireland, United Kingdom 3 days ago
Belfast, Northern Ireland, United Kingdom 2 days ago
Belfast, Northern Ireland, United Kingdom 4 days ago
Belfast, Northern Ireland, United Kingdom 4 hours ago
Belfast, Northern Ireland, United Kingdom 2 weeks ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr
Network Operations Centre employer: Capita
Contact Detail:
Capita Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Network Operations Centre
✨Tip Number 1
Familiarise yourself with ITIL frameworks and best practices, as this role requires experience in ITIL environments. Understanding these principles will not only help you during the interview but also demonstrate your commitment to maintaining high service levels.
✨Tip Number 2
Brush up on your incident management skills. Be prepared to discuss specific examples of how you've successfully coordinated major incidents in the past, as this is a key responsibility of the NOC Shift Lead position.
✨Tip Number 3
Showcase your leadership capabilities by preparing to discuss how you've developed team performance and driven process improvements in previous roles. Highlighting your ability to lead and motivate a team will set you apart from other candidates.
✨Tip Number 4
Network with current or former employees of Capita, especially those in similar roles. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the application process.
We think you need these skills to ace Network Operations Centre
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in leading technical service teams and managing escalations. Use specific examples that demonstrate your ability to coordinate major incidents and maintain service levels.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the NOC Shift Lead role at Capita. Mention your commitment to customer service excellence and how your leadership skills can contribute to the team’s success.
Highlight Relevant Skills: Clearly outline your strong communication skills and experience in ITIL environments. Emphasise your attention to detail and ability to perform under pressure, as these are crucial for the role.
Showcase Continuous Improvement Initiatives: If you have experience driving process improvements or enhancing operational processes, make sure to include this in your application. Companies like Capita value candidates who can contribute to continuous improvement.
How to prepare for a job interview at Capita
✨Showcase Your Leadership Skills
As a NOC Shift Lead, you'll need to demonstrate your ability to lead a team effectively. Prepare examples from your past experiences where you successfully managed a team, resolved conflicts, or improved team performance.
✨Understand Incident Management
Familiarise yourself with incident management processes and ITIL frameworks. Be ready to discuss how you've handled major incidents in the past and how you ensured business-as-usual operations were maintained during those times.
✨Communicate Clearly
Strong communication skills are essential for this role. Practice articulating your thoughts clearly and concisely, especially when discussing technical concepts. Be prepared to explain how you would keep stakeholders informed during incidents.
✨Demonstrate Customer Service Excellence
Capita values customer service highly. Think of specific instances where you went above and beyond to meet customer needs or resolve issues. Highlight your commitment to delivering high-quality service in your responses.