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- Tasks: Troubleshoot and manage network issues while providing top-notch customer support.
- Company: Join Capita, a leading IT services provider with a collaborative culture.
- Benefits: Enjoy 23 days annual leave, career progression, and a supportive work environment.
- Why this job: Kickstart your career in IT and make a real difference in network operations.
- Qualifications: Experience in IT Helpdesk or NOC environments; CCNA preferred.
- Other info: Be part of a diverse team with excellent growth opportunities.
The predicted salary is between 30000 - 42000 £ per year.
Help strengthen our Team as our 24*7 NOC Engineer onsite at our Belfast NOC.
Working 2 set of day shifts, so 4 days on (7am to 7pm), 4 days off, then 4 days on again, 4 days off and then do 2 set of night shifts so 4 nights on (7pm to 7am), 4 nights off, 4 nights on again, 4 nights off. Then start with days again.
Capita TechOps – 24/7 Network Operations Centre (NOC) Engineer
Capita TechOps is seeking a skilled and customer-focused IT/Network Engineer to join our dynamic Operations Centre team. Based in Belfast, you’ll be part of a 24/7 shift team supporting critical infrastructure and resolving network/IT incidents with precision and professionalism.
You’ll collaborate closely with Network Engineering and Service Delivery teams to ensure high-quality service delivery across a vital client base. If you thrive in fast-paced environments and enjoy solving technical challenges while delivering excellent customer service—this role is for you.
🔧What you will be doing
- Act as the first point of escalation for customer calls.
- Log and manage faults/service requests via Remedy, resolving over 95% at first touch.
- Work within strict SLAs to ensure timely resolutions.
- Maintain accurate shift handovers and keep support tickets up to date.
- Keep customers informed throughout the fault lifecycle.
- Configure and troubleshoot Cisco, Juniper, and Adtran switches, routers, DSLAMs, modems and other IT Systems.
- Manage circuit faults across ADSL, SDSL, Ethernet, NGA, MPF, and SMPF.
- Liaise with third-party engineers and suppliers to resolve issues.
- Support field engineers with remote configurations and link checks.
- Monitor network health using SolarWinds.
What we are looking for:
- Proven experience in IT Helpdesk or NOC environments.
- Strong troubleshooting skills in IT/Networking, with appropriate escalation practices.
- Background in enterprise network support; CCNA certification or equivalent experience preferred, Windows OS and server support.
- Experience working with third-party suppliers and managing escalations.
- Familiarity with ITIL service environments and SLA adherence.
- High attention to detail and ability to perform under pressure.
- Excellent communication and customer service skills.
- Eligible for Security Clearance.
- Foster respectful, collaborative relationships.
- Communicate openly and contribute to team success.
What’s in it for you?
- Opportunity to progress your career.
- Shift allowance
- 23 days annual leave (rising to 27 days with time) with opportunity to buy more leave.
- The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice.
- Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform.
- Company matched pension, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave and plenty more.
About Capita
Capita is an outsourcer, helping clients across the public and private sectors run complex business processes more efficiently, creating better consumer experiences.
Operating across 8 countries, Capita’s 35,000 colleagues support primarily UK and European clients with people-based services underpinned by market-leading technology.
We’re a vital support service for our clients, enabling the everyday interactions that we expect to run seamlessly, to run seamlessly.
A publicly listed business with adjusted revenue of £2.6bn, Capita’s areas of focus are Central Government, Local Public Service, Defence, Learning, Fire & Security, Contact Centres and Pensions Solutions.
We’re embracing change to respond to the ever-changing needs of society, creating better outcomes for all our stakeholders.
Network Operations Center Engineer employer: Capita
Contact Detail:
Capita Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Network Operations Center Engineer
✨Tip Number 1
Network with people in the industry! Reach out to current or former employees at Capita on LinkedIn. A friendly message can go a long way, and they might even give you insider tips or refer you directly.
✨Tip Number 2
Prepare for the interview by brushing up on your troubleshooting skills. Think of real-life scenarios where you resolved issues in IT or networking. We want to hear about your thought process and how you handle pressure!
✨Tip Number 3
Show off your communication skills! During interviews, practice explaining technical concepts in simple terms. This will demonstrate your ability to communicate effectively with customers and team members alike.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining Capita and being part of our team.
We think you need these skills to ace Network Operations Center Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Network Operations Center Engineer role. Highlight your relevant experience in IT Helpdesk or NOC environments, and don’t forget to mention any certifications like CCNA that you have!
Show Off Your Troubleshooting Skills: In your application, emphasise your strong troubleshooting skills in IT/Networking. Give examples of how you've resolved issues in the past, especially under pressure, as this is key for the role.
Communicate Clearly: Since excellent communication is a must-have, ensure your written application is clear and concise. Use straightforward language and structure your thoughts logically to showcase your customer service skills.
Apply Through Our Website: We encourage you to apply through our website for a smooth application process. It’s the best way for us to receive your details and get to know you better!
How to prepare for a job interview at Capita
✨Know Your Tech
Brush up on your troubleshooting skills, especially in IT and networking. Be ready to discuss your experience with Cisco, Juniper, and Adtran systems, as well as any relevant certifications like CCNA. This will show that you’re not just familiar with the tech but can also handle real-world scenarios.
✨Master the SLAs
Understand the importance of Service Level Agreements (SLAs) in a Network Operations Center. Be prepared to explain how you've adhered to SLAs in past roles and how you manage time-sensitive issues. This will demonstrate your ability to perform under pressure and keep customers satisfied.
✨Communication is Key
Since excellent communication skills are crucial for this role, practice articulating your thoughts clearly. Think about examples where you’ve successfully communicated with customers or third-party suppliers to resolve issues. This will highlight your customer service skills and collaborative approach.
✨Show Your Attention to Detail
Prepare to discuss how you maintain accurate records and manage support tickets. Bring examples of how your attention to detail has helped you catch issues before they escalate. This will reassure the interviewers that you can keep everything organised and efficient in a fast-paced environment.
