At a Glance
- Tasks: Support learners through their journey from enrolment to post-course guidance.
- Company: Join the Fire Service College, a leader in firefighting training.
- Benefits: Enjoy a salary of £25,000, flexible benefits, and free gym membership.
- Other info: Flexible working options and excellent career growth opportunities await you.
- Why this job: Make a real impact on learners' experiences in a dynamic environment.
- Qualifications: IT skills, previous admin or customer-facing experience, and strong communication.
The predicted salary is between 25000 - 25000 £ per year.
The Learner Experience Administrator plays a key role in supporting the end-to-end learner journey at the Fire Service College. Working under the guidance of the Learner Experience Team Leader, the postholder will assist in the enrolment, registration, and induction of learners, ensuring they are fully prepared prior to arrival. The role includes managing learner communications, supporting special educational needs and disabilities (SEND) adjustments, and acting as a point of contact during their time on site. Post-course, the administrator will help learners complete submissions and portfolios, while maintaining safeguarding responsibilities throughout the learner journey.
What you’ll be doing:
- Support learners through the full end‑to‑end journey, including enrolment, registration, induction, and post‑course guidance to ensure timely completion and certification.
- Register learners with awarding bodies, check required pre‑course work, and communicate all essential course information, including logistics and SEND adjustments.
- Act as the main point of contact on site—welcoming learners, answering queries, and coordinating with Sales, Training Delivery, and Academic Services.
- Maintain accurate learner records, including interactions, progress, safeguarding concerns, and service history.
- Provide ongoing support for submissions and portfolio completion after the course, ensuring learners stay on track.
- Promote a positive, professional experience by supporting continuous improvement activity and collaborating across internal teams.
What we’re looking for:
Essential experience:
- IT competency on Microsoft office programmes (Word, Excel, and PowerPoint).
- Previous experience as an Administrator or in a Customer facing role.
- Keen eye for detail.
- Excellent verbal and written communication skills.
Desirable experience:
- Knowledge or experience of working in a learning/training environment.
About Fire Service College:
At Capita - Fire Service College we’re training the next generation of firefighters to respond to any emergency and create a safer world. The College is one of the world’s leading organisations for fire prevention, protection and response. We provide dedicated, accredited training for emergency service professionals, as well as commercial and public sector clients around the globe. We have one of the largest operational fire and rescue training facilities in the world, with a unique training environment, sports centre and expert instructors. Visitors and learners can train and exercise in a realistic and challenging environment, with a learning experience that is second to none.
What’s in it for you?
- Offering a salary of £25,000.
- Enjoy flexible benefits including extra leave purchase, paid volunteering days, enhanced family leave, lifestyle discounts, and access to inclusive employee networks — all designed to support your wellbeing and personal growth.
- Subsidised canteen, bar and gym facilities onsite (free membership).
- Free accommodation during the working week (terms apply).
- Free parking onsite.
- You will work at a world-renowned further education training college.
- Flexibility for some home working.
Unlock Your Potential with Capita:
At Capita, your career can take you wherever your ambition leads. You'll become part of a diverse network of talented, forward-thinking professionals working across a wide range of disciplines and sectors. We’re committed to your growth — offering exciting opportunities to expand your skills, explore new paths, and advance your career. Join us and discover a career with purpose.
What we hope you’ll do next:
Choose ‘Apply now’ to fill out our short application, so that we can find out more about you.
Equal Opportunities:
Capita is committed to an inclusive, barrier-free recruitment process. We’re a Disability Confident employer and welcome applications from everyone. If you need adjustments during the recruitment process, please contact us at reasonableadjustments@capita.com or call 07784 237318.
Learner Experience Administrator in Moreton employer: Capita
At the Fire Service College, we pride ourselves on being an exceptional employer, offering a supportive and dynamic work environment in Moreton in Marsh. Our commitment to employee wellbeing is reflected in our flexible benefits, including enhanced family leave and free onsite facilities, while our focus on professional growth ensures that you can unlock your potential and advance your career in a meaningful way. Join us in shaping the future of firefighting training and enjoy the unique advantages of working at one of the world's leading training institutions.
StudySmarter Expert Advice🤫
We think this is how you could land Learner Experience Administrator in Moreton
✨Tip Number 1
Get to know the company! Research the Fire Service College and understand their mission and values. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info about the role and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions related to learner support and administration. Think about examples from your past experiences that highlight your skills and how they align with the Learner Experience Administrator role.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the position. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Learner Experience Administrator in Moreton
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the Learner Experience Administrator role. We want to see how you can support our learners and contribute to their journey!
Show Off Your Communication Skills:Since this role involves a lot of communication, be sure to showcase your verbal and written skills in your application. Use clear and concise language to demonstrate your ability to convey information effectively.
Highlight Relevant Experience:If you've got previous experience in administration or customer-facing roles, make it shine! We love seeing how your background can help us create a positive learner experience at the Fire Service College.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and get to know you better. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Capita
✨Know the Learner Journey
Familiarise yourself with the end-to-end learner journey at the Fire Service College. Understand the enrolment, registration, and induction processes, as well as how to support learners post-course. This knowledge will help you demonstrate your commitment to enhancing the learner experience.
✨Showcase Your Communication Skills
As a Learner Experience Administrator, excellent verbal and written communication is key. Prepare examples of how you've effectively communicated with customers or colleagues in previous roles. Be ready to discuss how you would handle queries from learners and coordinate with different teams.
✨Highlight Your Attention to Detail
This role requires a keen eye for detail, especially when maintaining accurate learner records. Bring examples of how you've successfully managed data or documentation in past positions. During the interview, emphasise your organisational skills and how they contribute to a positive learner experience.
✨Prepare for SEND Discussions
Since supporting special educational needs and disabilities (SEND) adjustments is part of the role, brush up on relevant practices and legislation. Be prepared to discuss how you would approach these adjustments and ensure all learners feel supported and included during their journey.
