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- Tasks: Support communities by guiding customers on TV licence requirements and solutions.
- Company: Join a diverse team committed to making a difference in local communities.
- Benefits: Enjoy a competitive salary, company car, flexible hours, and generous holiday allowance.
- Why this job: Make a real impact while enjoying flexibility and growth in your career.
- Qualifications: Strong communication skills and a full UK driving licence are essential.
- Other info: Work from home with a supportive network and excellent career development opportunities.
The predicted salary is between 28000 - 36000 £ per year.
Join our team and play an active role in supporting communities. As a Field Officer, you’ll help customers understand TV licence requirements and guide them toward solutions that fit their needs—all while enjoying great rewards and flexible work.
What’s in it for you?
- £31,650 annual salary
- Company car (with personal use) or £3,700 annual car allowance
- Mileage paid—including commute from home each day
- Flexible 36.5-hour week (potential for four-day schedule)
- Generous holiday allowance—plus option for extra leave
- Pension, life assurance, paid volunteering day, family-friendly policies
- Safe working measures, which include Body Worn Videos and a dedicated lone worker support system
- Discounts and wellbeing support
- Diversity networks & financial wellbeing tools
Work Schedule
To best serve our customers, Field Officers work 12 of the 36.5 hours per week between 4pm and 9pm (Monday to Friday) or at any time over the weekend. This flexible shift pattern lets you choose what suits your lifestyle, while supporting customers when they need us most.
Core Responsibilities
Visit addresses with no TV licence, explain options, manage payment plans, record details, and occasionally attend court. You’ll be supported by a network of colleagues and given all equipment required.
Who should apply?
If you’re a strong communicator, mobile, hold a full UK driving licence, and want to make a difference to local communities—this role offers security, growth and a supportive environment. Experience in customer facing roles would be preferred but not essential.
Equal Opportunities
We’re an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone.
Television Licence Field Officer – Milton Keynes Area employer: Capita
Contact Detail:
Capita Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Television Licence Field Officer – Milton Keynes Area
✨Tip Number 1
Get to know the company and its values before your interview. This will help you tailor your responses and show that you're genuinely interested in being part of the team. Plus, it gives you a chance to ask insightful questions!
✨Tip Number 2
Practice your communication skills! As a Field Officer, you'll need to explain things clearly and confidently. Try role-playing with a friend or family member to get comfortable with the kind of conversations you'll be having.
✨Tip Number 3
Be ready to share examples from your past experiences that demonstrate your problem-solving skills and customer service abilities. Think about times when you've made a difference for someone—those stories can really make you stand out!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're proactive and keen on joining our team!
We think you need these skills to ace Television Licence Field Officer – Milton Keynes Area
Some tips for your application 🫡
Be Yourself: When filling out your application, let your personality shine through! We want to get to know the real you, so don’t be afraid to share your experiences and what makes you unique.
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of a Field Officer. Mention any customer-facing roles you've had and how they’ve prepared you for this position.
Show Your Passion: We love seeing candidates who are genuinely excited about making a difference in local communities. Share why you’re interested in this role and how you can contribute to our mission!
Apply Through Our Website: To make things easier for us both, please apply directly through our website. It’s a straightforward process, and it helps us keep everything organised while we review your application.
How to prepare for a job interview at Capita
✨Know Your Stuff
Before the interview, make sure you understand the role of a Television Licence Field Officer. Familiarise yourself with TV licence requirements and how they impact the community. This knowledge will help you answer questions confidently and show your genuine interest in the position.
✨Showcase Your Communication Skills
As a Field Officer, strong communication is key. Prepare examples from your past experiences where you've effectively communicated with customers or resolved conflicts. Practising these scenarios can help you articulate your skills during the interview.
✨Emphasise Flexibility and Adaptability
This role requires working flexible hours to meet customer needs. Be ready to discuss how you manage your time and adapt to changing situations. Highlight any previous roles where you had to be flexible, especially in customer-facing environments.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, support systems in place for Field Officers, or opportunities for professional development. This shows your enthusiasm for the role and helps you gauge if it’s the right fit for you.
