At a Glance
- Tasks: Process customer ISA requests with speed and accuracy in a dynamic team environment.
- Company: Join Capita, a leading consulting and digital services business.
- Benefits: Enjoy competitive salary, pension, life assurance, and flexible working options.
- Other info: Be part of an inclusive team that values diversity and personal development.
- Why this job: Kickstart your career in financial services with excellent training and growth opportunities.
- Qualifications: Experience in customer service and attention to detail are essential.
The predicted salary is between 30000 - 40000 £ per year.
Capita are seeking a permanent, full-time experienced Service Administrator / Advisor to join our Collectives area. You will be required to process all customer’s ISA requests received via the Customer Contact Centre, email and via post. This can be from retail and institutional customers. Most of the incoming work is same day processing so speed, accuracy and time management is essential to the role.
You must be able to prioritise your own workload within guidelines in order to meet SLA deadlines without compromising on quality. All work is subject to quality checking to ensure accuracy and completeness on the day. You must be a committed and flexible team member who can provide additional support as and when required, working closely with all Collectives Teams including the Payment and Collections Team.
This is a great opportunity for someone with previous experience of working in a regulated Financial Services environment (ideally in Life and Savings) as you will ensure that services provided to customers (internal and external) are consistent with all relevant regulatory and legal frameworks. Adherence to data protection guidelines is required at all times by following client authentication procedures prior to divulging information or completing the customer request.
In this role, you will be given fantastic training and development for your career in financial services. You will also be given the following:
- A competitive starting salary.
- Company matched pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave...and plenty more.
- Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology.
You’ll be joining a large network of experienced, innovative and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we’ll provide the support you need to do just that. Our purpose is to create a better outcome for you.
Demonstrable previous experience in the FCA regulated Life & Pensions / Savings sector.
Previous experience in a customer service role.
Excellent accuracy skills.
Excellent listening skills and an ability to problem solve.
A fast learner with an attention to detail.
The ability to work under pressure and prioritise workload.
To be hard working and have excellent time keeping and reliability.
A genuine passion for helping people.
Confident communicator with a professional and friendly manner.
Excellent interpersonal and organisational skills.
Highly effective verbal and written communication skills, including a high standard of vocabulary & grammar.
Telephone and computer literate.
Ability to demonstrate empathy and ownership of customer problems, inspiring customer confidence.
Self-motivated.
Capita is an equal opportunity and disability confident employer.
We’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone.
Service Advisor / Administrator in Manchester employer: Capita
Capita is an exceptional employer located in the vibrant city centre of Manchester, offering a hybrid working model that promotes flexibility and work-life balance. With a strong commitment to employee development, you will benefit from comprehensive training and a range of competitive benefits, including a company-matched pension and generous parental leave. Join a diverse team dedicated to transforming financial services while enjoying a supportive and inclusive work culture that values your contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Service Advisor / Administrator in Manchester
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to the Service Advisor role. Think about how your skills match the job description and be ready to share examples that showcase your experience.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the position. It also keeps you fresh in the interviewer's mind.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, you can track your progress and stay updated on any new opportunities that pop up.
We think you need these skills to ace Service Advisor / Administrator in Manchester
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Service Advisor / Administrator role. Highlight your experience in customer service and any relevant skills that match the job description. We want to see how you fit into our team!
Showcase Your Attention to Detail:Since accuracy is key in this role, emphasise your attention to detail in your application. Mention specific examples where you've successfully managed tasks under pressure while maintaining high standards. This will show us you're the right fit!
Be Professional Yet Friendly:Your written communication should reflect a professional tone but also convey your friendly personality. We value interpersonal skills, so let your warmth shine through in your application. Remember, we’re looking for someone who can connect with customers!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to track your progress and ensure your application gets the attention it deserves. We can’t wait to hear from you!
How to prepare for a job interview at Capita
✨Know Your Stuff
Before the interview, make sure you understand the role of a Service Advisor / Administrator inside out. Familiarise yourself with the key responsibilities, especially around processing customer requests and adhering to regulatory guidelines. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Skills
Highlight your previous experience in customer service and any relevant roles in regulated environments. Be ready to discuss specific examples where you've demonstrated accuracy, time management, and problem-solving skills. This is your chance to shine, so prepare some anecdotes that showcase your abilities!
✨Ask Smart Questions
Prepare thoughtful questions to ask at the end of your interview. This could be about the team dynamics, training opportunities, or how success is measured in the role. Asking insightful questions shows that you're engaged and serious about the position, which can leave a lasting impression.
✨Practice Makes Perfect
Consider doing a mock interview with a friend or family member. Practising your responses to common interview questions can help ease your nerves and improve your delivery. Focus on articulating your thoughts clearly and maintaining a friendly, professional tone throughout.
