At a Glance
- Tasks: Lead the design and development of innovative ServiceNow solutions for clients and internal teams.
- Company: Capita, a forward-thinking company with a focus on innovation and collaboration.
- Benefits: Generous annual leave, paid volunteering day, and support for professional growth.
- Other info: Join a diverse team committed to inclusivity and personal development.
- Why this job: Make a real impact by shaping the future of IT service management in a fully remote role.
- Qualifications: Deep knowledge of ServiceNow, ITIL processes, and strong leadership skills.
The predicted salary is between 70000 - 90000 £ per year.
Help strengthen our teams as our ServiceNow Lead Architect. Home-based, fully remote role. You will lead the design and development of innovative solutions to support Capita's external customers and internal staff through the ServiceNow Service Management platform.
Key Responsibilities
- Lead design and deployment of the ServiceNow Service Management platform.
- Deploy, maintain, and continuously improve the platform to meet business needs.
- Analyse the impact of new requirements and deliver proactive IT Service Management and Operations through implementation, automation, integration, and management of ITSM and ITOM toolsets.
- Provide technical guidance to the development team, ensuring quality and integrity of solutions.
- Evaluate and recommend new technologies, platforms, and frameworks to improve solution design and delivery.
- Manage and mentor a team of business analysts, administrators, solution architects, and developers.
- Ensure platform alignment with business strategy and create a detailed view of the existing architecture.
- Participate in process workshops and work closely with the enterprise architecture team, assisting in configuration migration across instances.
Required Qualifications
- Deep knowledge of ServiceNow solutions across multiple modules and functionalities.
- Strong understanding of ITIL processes and best practices.
- Experience in large‐scale enterprise environments with multiple integration points.
- Proficiency in system architecture and design, including scalable and robust architectures.
- Technical proficiency with cloud services, enterprise software, cybersecurity, and emerging technologies such as AI and IoT.
- ITIL certification.
- Excellent communication, presentation, and interpersonal skills.
- Ability to collaborate with stakeholders at all levels of the organisation.
- Strong leadership and mentoring abilities.
- Capacity to manage multiple projects simultaneously and meet deadlines.
- Proficiency in IT Service Management and Operations frameworks.
- Ability to gain Security Clearance (SC).
Desired Skills and Certifications
- ServiceNow Certified Master Architect (CMA) or Certified Technical Architect (CTA).
- Project Management qualifications (Prince2, PMP, etc.).
- Knowledge of Agile and Scrum methodologies.
- Up‐to‐date awareness of technology market trends.
Benefits
- 23 days annual leave (rising to 27 days with time) with the option to buy additional days.
- Paid day off for volunteering or supporting a chosen cause.
- Access to Employee Network Groups that promote diversity, inclusion, and learning.
- Company-matched pension plan and Cycle2Work scheme.
- 15 weeks fully paid maternity, adoption, and shared parental leave.
- Support for professional learning and career development.
Location
Home-Based – United Kingdom (GBR)
Equal Opportunity
We are an equal opportunity and Disability Confident employer, recruiting and developing people based on merit and passion. We are committed to an inclusive, barrier‐free recruitment process and working environment for all.
ServiceNow Lead Architect in London employer: Capita
Capita is an exceptional employer that prioritises employee well-being and professional growth, offering a fully remote role as a ServiceNow Lead Architect. With a strong focus on innovation, diversity, and inclusion, employees benefit from generous leave policies, support for volunteering, and access to Employee Network Groups. The company fosters a collaborative work culture, providing opportunities for mentorship and continuous learning, making it an ideal place for those seeking meaningful and rewarding careers in technology.
StudySmarter Expert Advice🤫
We think this is how you could land ServiceNow Lead Architect in London
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Capita values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Capita might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Capita!
✨Direct Apply to Capita
Let's not forget to apply directly through the Capita website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace ServiceNow Lead Architect in London
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Capita.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Capita. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Capita
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
