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- Tasks: Support the design of user-centric services across HR, Finance, and Payroll.
- Company: Capita, a leader in outsourcing for public and private sectors.
- Benefits: Salary up to ÂŁ43,500, 23 days holiday, and flexible working options.
- Why this job: Join a transformative initiative and make a real impact on service delivery.
- Qualifications: Experience in service design and familiarity with ERP platforms.
- Other info: Home-based role with opportunities for professional growth and community engagement.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Capita is seeking an experienced Service Analyst to support the development of end‑to‑end service design for a strategic client programme. This unique opportunity contributes to a multi‑phase transformation initiative focused on delivering high‑quality, user‑centric services across HR, Finance and Payroll.
What you’ll be doing
- Support the creation of Capita’s Service Blueprint and High‑Level Operating Model
- Assist functional teams in developing detailed service designs across HR, Finance and Payroll
- Collaborate with the End‑User Forum to present and iterate service designs
- Ensure integration with external service elements and Capita’s technical solutions
- Contribute to the development of SOPs and support testing and training preparation
- Support quality assurance of service design and alignment with internal and external standards
- Assist in resolving service design issues and operational challenges during early service life
- Provide input to service transition planning and dress rehearsals
- Help resolve live service‑related issues during initial operational rollout
Essential Skills & Experience
- Experience in shared service design and implementation across multiple functions
- Familiarity with ERP platforms and service transition planning
- Ability to work collaboratively across dispersed teams
- Familiarity with UX design and accessibility standards
- Understanding of Government Digital Service (GDS) methodology and service lifecycle
Desirable Skills & Experience
- Experience with Oracle Fusion ERP implementations
- Background in phased service transfers and interim service states
- Awareness of digital accessibility, inclusion, and ethics in public services
- Experience supporting post‑transition hyper‑care and operational readiness
About Capita
Capita is an outsourcer, helping clients across the public and private sectors run complex business processes more efficiently, creating better consumer experiences.
What’s in it for you?
- Salary of up to ÂŁ43,500 plus benefits
- Home‑based position
- 23 days’ holiday (rising to 27) with the opportunity to buy extra leave
- The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
- Auto‑enrolment to our company pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks…and plenty more
- Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology
- Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform
Unlock Your Potential with Capita
At Capita, your career can take you wherever your ambition leads. You will become part of a diverse network of talented, forward‑thinking professionals working across a wide range of disciplines and sectors. We’re committed to your growth—offering exciting opportunities to expand your skills, explore new paths, and advance your career.
Choose “Apply now” to fill out our short application, so that we can find out more about you.
Equal Opportunities
At Capita, we’re committed to providing an inclusive, barrier‑free recruitment process and working environment for everyone. We are an equal opportunity and Disability Confident employer; we would particularly welcome applications from people who are from Black, Asian and other ethnic minority backgrounds. If you’d like to discuss adjustments you might need during your recruitment process, please email or call. For more information about equal opportunities and the types of adjustments we can offer, please visit the Capita Careers website.
Location: Home‑Based – GBR
Time Type: Full time
Contract Type: Permanent
Service Analyst in London employer: Capita
Contact Detail:
Capita Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Analyst in London
✨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those who work at Capita or similar companies. A friendly chat can lead to insider info about the role and even a referral!
✨Tip Number 2
Prepare for the interview by understanding Capita’s service design approach. Familiarise yourself with their projects and think about how your experience aligns with their needs. Show them you’re not just another candidate!
✨Tip Number 3
Practice your problem-solving skills! Be ready to tackle hypothetical scenarios related to service design and operational challenges. This will demonstrate your analytical thinking and ability to handle real-world issues.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Capita team and ready to contribute to their mission.
We think you need these skills to ace Service Analyst in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Service Analyst role. Highlight your experience in service design and implementation, especially across HR, Finance, and Payroll. We want to see how your skills align with what we're looking for!
Showcase Your Collaboration Skills: Since this role involves working with various teams, it's crucial to demonstrate your ability to collaborate effectively. Share examples of past projects where you worked with dispersed teams or contributed to service design discussions. We love a team player!
Highlight Relevant Experience: If you've got experience with ERP platforms or familiarity with UX design, make sure to mention it! These are key areas for us, and showcasing your knowledge will help you stand out in the application process.
Apply Through Our Website: We encourage you to apply directly through our website. It’s quick and easy, and it ensures that your application goes straight to us. Plus, you’ll get to see all the other exciting opportunities we have at Capita!
How to prepare for a job interview at Capita
✨Know Your Service Design Basics
Make sure you brush up on your knowledge of service design principles, especially in the context of HR, Finance, and Payroll. Familiarity with ERP platforms and the Government Digital Service (GDS) methodology will give you a solid foundation to discuss how you can contribute to Capita's service blueprint.
✨Showcase Your Collaborative Skills
Capita values teamwork, so be ready to share examples of how you've successfully collaborated with dispersed teams in the past. Highlight any experiences where you worked with functional teams or user forums to develop service designs, as this will resonate well with the interviewers.
✨Prepare for Real-World Scenarios
Think about potential service design issues or operational challenges that could arise during the early service life. Be prepared to discuss how you would approach resolving these issues, demonstrating your problem-solving skills and understanding of service transition planning.
✨Emphasise Your Commitment to Quality Assurance
Quality assurance is key in service design. Be ready to talk about your experience with developing SOPs and how you ensure alignment with internal and external standards. This will show that you take pride in delivering high-quality, user-centric services, which is exactly what Capita is looking for.
