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- Tasks: Lead the design of user-centric services for the UK Civil Service.
- Company: Major consulting firm focused on innovative public sector solutions.
- Benefits: Remote work, competitive salary, and a chance to shape public service experiences.
- Why this job: Make a real difference in public service by enhancing user experiences.
- Qualifications: Experience in service design and strong communication skills required.
- Other info: Full-time remote role with a contract until September 2026.
The predicted salary is between 42000 - 60000 £ per year.
A major consulting firm is seeking a Senior Service Experience Designer to help create a modern learning ecosystem for the UK Civil Service. This role involves collaborating with designers, product managers, and stakeholders to optimize user experiences through design thinking and user research.
The successful candidate will have experience in service design, possess a strong understanding of user needs, and demonstrate excellent communication skills.
This is a full-time, home-based position with a fixed-term contract until September 2026.
Senior Service Design Lead – Public Sector (Remote) in London employer: Capita
Contact Detail:
Capita Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Service Design Lead – Public Sector (Remote) in London
✨Tip Number 1
Network like a pro! Reach out to folks in the public sector and service design space. Use LinkedIn to connect with current employees at the consulting firm and ask for insights about their work culture and projects.
✨Tip Number 2
Show off your skills! Create a portfolio that highlights your best service design projects. Make sure to include case studies that demonstrate your understanding of user needs and how you’ve optimised experiences in the past.
✨Tip Number 3
Prepare for interviews by practising common questions related to service design and user research. Think about how you can showcase your communication skills and collaborative experiences with designers and stakeholders.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our platform.
We think you need these skills to ace Senior Service Design Lead – Public Sector (Remote) in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Senior Service Design Lead. Highlight your experience in service design and any relevant projects that showcase your understanding of user needs.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for this role. Share specific examples of how you've collaborated with designers and stakeholders to enhance user experiences.
Showcase Your Communication Skills: Since excellent communication is key, make sure your application reflects this. Use clear and concise language, and don’t hesitate to demonstrate your ability to convey complex ideas simply.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Capita
✨Know Your Service Design Inside Out
Make sure you brush up on your service design principles and methodologies. Be ready to discuss how you've applied design thinking in previous roles, especially in the public sector. This will show that you understand the unique challenges and opportunities in creating user-centric solutions.
✨Showcase Your Collaboration Skills
Since this role involves working with designers, product managers, and stakeholders, prepare examples of successful collaborations from your past experiences. Highlight how you navigated different perspectives and achieved a common goal, as this will demonstrate your ability to work effectively in a team.
✨Understand User Needs Deeply
Familiarise yourself with the specific user needs within the UK Civil Service. Research current trends and challenges they face, and be prepared to discuss how your design solutions can address these issues. This will show your commitment to creating meaningful user experiences.
✨Communicate Clearly and Confidently
Excellent communication skills are crucial for this role. Practice articulating your thoughts clearly and confidently, especially when discussing complex design concepts. Consider doing mock interviews with friends or colleagues to refine your delivery and ensure you come across as both knowledgeable and approachable.
