At a Glance
- Tasks: Lead a team in pensions administration and ensure top-notch service delivery.
- Company: Join one of the UK's leading pension firms with a focus on innovation.
- Benefits: Competitive salary, remote work, generous holiday, and career progression opportunities.
- Other info: Enjoy a supportive environment with diverse employee networks and wellness resources.
- Why this job: Make a real impact by mentoring others and enhancing client relationships.
- Qualifications: Experience in pensions administration and strong coaching skills required.
The predicted salary is between 40000 - 50000 £ per year.
Location - Fully Remote
Type - FTC 15 months
Our Company Pensions Solutions is currently looking to recruit a Senior Pensions Administrator to join our team. You'll become an integral part of our team where your expertise will shine as you support and guide a team of administrators in processing monthly movements and buy-in payrolls, all in perfect harmony with scheme calendars and benefit specifications. If you have pensions administration experience with knowledge of DB pension schemes and the ability to coach and mentor others, then this opportunity could be for you!
Job Description:
What you'll be doing:
- Supporting a team in operational service delivery in accordance with business policies and procedures, client contracts, legislation, scheme rules, and relevant regulatory requirements.
- Understanding client requirements and making every effort to ensure key performance indicators and quality standards are met.
- Mentoring and identifying training needs to ensure staff achieve their full potential, fostering a positive coaching and development environment.
- Working towards overall goals of the team in line with procedural and Service Level requirements.
- Providing optimum levels of customer service to clients in terms of quality, cost and time.
- Regularly reviewing the effectiveness and efficiency of existing systems and controls and making suggestions to continually enhance service delivery.
- Adhering to Quality Management Systems and complying with regulations and policies from our company and relevant regulatory bodies.
- Supporting and assisting the management team where required in all aspects of service delivery and business support, including ad hoc projects, auditing, management information reporting, and meeting preparation.
- Maintaining up-to-date knowledge of processes, procedures, products, pension scheme rules, and regulatory requirements.
- Building, maintaining, and enhancing stakeholder and client relationships to support effective service delivery.
- Supporting the Pensions Team Manager with workload coordination, operational activities, business MI, and ensuring casework is completed in line with service level agreements and scheme requirements.
What we're looking for:
- Pension administration experience with knowledge and experience of DB pension schemes.
- Experience supporting management in allocating work to the wider team.
- Experience coaching, training and mentoring others, leveraging your expertise to guide and develop colleagues to enhance their skills and proficiency.
- Excellent numeracy and data inputting skills.
- Excellent accuracy, attention to detail and quality management skills.
- Strong understanding of operational service delivery, customer service standards, and service level agreements.
- Ability to build and maintain effective stakeholder and client relationships.
- Ability to work within regulatory frameworks, procedures, and pension scheme rules while ensuring high levels of quality and compliance.
- Experience/understanding of pension buy-in administration (desirable).
About our company
Our company is one of the UK's leading pension firms. We provide an unrivalled breath of services to over 600 schemes covering over 6 million members. Our team use their experience, insight, expertise, and latest technology to deliver personalised end to end solutions to meet all of their clients' pension needs. Our services include pensions administration, data & remediation solutions, software, actuarial, investment, scheme management, and member communications.
What's in it for you?
- A competitive basic salary
- Working from home, with the optional use of Company offices
- Opportunity to progress your career
- 23 days' holiday (rising to 27 days with length of service) with the opportunity to buy extra leave
- The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
- Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform
- Employee Assistance Programme resources to help manage stress and anxiety, offer direct access to counselling and practical advice on personal or work matters
- Voluntary benefits designed to suit your lifestyle - from discounts on retail and socialising, to health & wellbeing, travel & technology
- Company matched pension, life assurance, a cycle2work scheme, 15 weeks' fully paid maternity, adoption and shared parental leave and plenty more
- Local Hero Awards and whiteboard nominations - Reward & recognise colleague achievements
Senior Pensions Admin in London employer: Capita
At Pensions Solutions, we pride ourselves on being an exceptional employer, offering a fully remote working environment that promotes flexibility and work-life balance. Our commitment to employee growth is evident through our mentoring programmes and access to diverse Employee Network Groups, fostering an inclusive culture where every team member can thrive. With competitive benefits, including generous holiday allowances and opportunities for career progression, we ensure that our employees feel valued and supported in their professional journeys.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Pensions Admin in London
✨Join Financial Networking Events
Jump into local finance meetups and conferences — they’re a goldmine for temporary roles in banking and financial services. You can chat with industry professionals and even get leads on upcoming opportunities that might not be posted online yet.
✨Utilise Temp Agencies Specialised in Finance
Reach out to temp agencies that focus on the banking sector. They often have strong ties with various firms and can help you secure short-term gigs that can help beef up your CV and get your foot in the door at firms like Capita.
✨Connect with Alumni from Your Uni
Don't underestimate the power of your university’s alumni network. Many former students are working in banking and can help you find temporary roles or even offer mentorship. Reach out directly or attend alumni events to broaden your circle.
✨Stay Active on Job Boards and Company Websites
Keep your eyes peeled on job boards specifically for finance roles. Companies like Capita might post temporary positions directly on their sites, so make sure to apply there too. Set alerts to catch those roles the moment they go live!
We think you need these skills to ace Senior Pensions Admin in London
Some tips for your application 🫡
Show Off Your Academic Achievements:In banking and financial services, your academic record can really make you stand out. List relevant grades, certifications, or coursework on your CV, especially if you've taken finance-related modules. This is particularly important for a temporary role where qualifications can help you shine even brighter!
Highlight Relevant Experience:If you’ve done any internships, part-time roles, or even coursework that aligns with banking or finance, make sure you include those! Showcase specific tasks where you used quantitative skills or analytical thinking, as this is what the hiring managers at Capita will be keen to see in your application.
Tailor Your Cover Letter Purposefully:When writing your cover letter, focus on why you’re interested in a temporary position at Capita. Let them know how you can quickly adapt to the team's needs and how eager you are to learn the ropes of the banking sector during this short stint. Your motivation and enthusiasm could really set you apart!
Be Prepared with References:For temporary roles, references can play a crucial role in your application. Make sure you’ve got a couple of references lined up who can vouch for your skills and work ethic. This helps to give Capita confidence in your short-term commitment to the role.
How to prepare for a job interview at Capita
✨Brush Up on Financial Regulations
Since this is a role in banking and financial services, be ready to discuss key regulations like MiFID, Basel III, or GDPR. These are hot topics, and your awareness of how they impact daily operations can give you a significant edge during your interview with Capita.
✨Showcase Your Analytical Skills
Prepare for interview questions that assess your analytical abilities. You might need to tackle hypothetical scenarios involving risk assessment or financial forecasting. Bringing examples of relevant projects or coursework can emphasise your practical understanding of these concepts.
✨Highlight Flexibility and Adaptability
For a temporary role, showing that you can quickly pick up new processes and tools is crucial. Be ready to discuss previous experiences where you had to adapt to changing requirements or tight deadlines, as this will reassure Capita that you’re a reliable team player.
✨Demonstrate a Willingness to Learn
In a temporary position, leaning into your eagerness to learn can really set you apart. Be prepared to share how you’re staying updated on industry trends or any additional training you've pursued. Employers appreciate candidates who are proactive about their development—even for short-term roles.
