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For Companies At a Glance
- Tasks: Design and implement innovative learning services for a major transformation programme.
- Company: Join Capita Public Service, a leader in efficient business processes.
- Benefits: Enjoy 23 days' holiday, paid volunteering days, and comprehensive benefits.
- Why this job: Shape the future of learning services and make a real impact.
- Qualifications: Experience in service design and user-centric approaches required.
- Other info: Diverse and inclusive workplace with excellent career growth opportunities.
The predicted salary is between 36000 - 60000 £ per year.
Join Capita Public Service as a Senior Learning Services Functional Analyst. Capita is seeking an experienced Senior Learning Services Functional Analyst to support the design and implementation of learning services for a strategic client programme. This is a unique opportunity to contribute to a multi-phase transformation initiative focused on delivering high-quality, user-centric service design.
Reporting to the Capita Recruitment & Learning Services Functional Lead, you will assist in the development of Capita's Learning Services service design, ensuring alignment with client requirements and Capita's solution capabilities. You'll work closely with functional teams, contribute to the Capita Service Blueprint and Operating Model, and support the creation of Standard Operating Procedures and test scripts. Your work will help ensure a seamless user experience across Capita and its strategic client.
What you'll be doing:
- Contribute to the creation of Capita's Service Blueprint and High-Level Operating Model for Learning Services
- Assist in developing detailed service designs with a focus on user experience
- Participate in workshops with client and third-party SMEs to support service integration
- Provide input to training and testing teams to ensure alignment with service procedures
- Support alignment of service design with Capita and ERP solution capabilities
- Present updates in the End-User Forum and gather feedback for iterative design
- Attend daily stand-ups and cross-functional meetings to support progress and issue resolution
- Respond to client and third-party queries regarding service design alignment
- Support quality assurance of service design and compliance with standards
- Contribute to service transition planning and dress rehearsals
- Assist in resolving service-related issues during early operational rollout
What we're looking for:
- Experience in Service Design and Operating Model development for Learning Services
- Background in shared service environments and multi-party implementation programmes
- Understanding of phased service transitions and interim operating states
- Proactive problem-solving and issue resolution skills
- Experience supporting service transition and testing activities
- Ability to align service design with out-of-the-box technical capabilities
- Experience with Government Digital Service (GDS) methodology
- Experience with Oracle Fusion ERP implementations
- Familiarity with WCAG 2.2 Accessibility standards and testing tools
- Background in user experience-based service design
- Awareness of political and regulatory complexity in public service delivery
- Understanding of digital accessibility, inclusion and ethics
About Capita: Capita is an outsourcer, helping clients across the public and private sectors run complex business processes more efficiently, creating better consumer experiences.
What's in it for you?
- 23 days' holiday (rising to 27) with the opportunity to buy extra leave
- The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
- Auto-enrolment to our company pension, life assurance, a cycle2work scheme, 15 weeks' fully paid maternity, adoption and shared parental leave, paternity pay of two weeks...and plenty more
- Voluntary benefits designed to suit your lifestyle - from discounts on retail and socialising, to health & wellbeing, travel and technology
- Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform
Unlock Your Potential with Capita: At Capita, your career can take you wherever your ambition leads. You'll become part of a diverse network of talented, forward-thinking professionals working across a wide range of disciplines and sectors. We're committed to your growth - offering exciting opportunities to expand your skills, explore new paths, and advance your career.
Join us and discover a career with purpose.
Senior Learning Services Functional Analyst in London employer: Capita
Contact Detail:
Capita Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Learning Services Functional Analyst in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the learning services field and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Prepare for interviews by researching Capita's values and recent projects. Tailor your responses to show how your experience aligns with their mission of delivering high-quality, user-centric service design.
✨Tip Number 3
Practice your problem-solving skills! Be ready to discuss specific examples where you've tackled challenges in service design or implementation. This will showcase your proactive approach and fit for the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Capita team and contributing to their exciting transformation initiatives.
We think you need these skills to ace Senior Learning Services Functional Analyst in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight your experience in service design and user-centric approaches. We want to see how your skills align with the role of a Senior Learning Services Functional Analyst.
Showcase Relevant Experience: Don’t hold back on sharing your background in shared service environments and any multi-party implementation programmes you've been part of. This is your chance to shine, so let us know how you’ve tackled similar challenges!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your key achievements and experiences stand out without unnecessary fluff.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and get to know you better!
How to prepare for a job interview at Capita
✨Know Your Service Design Inside Out
Make sure you understand the principles of service design and how they apply to learning services. Brush up on your knowledge of user-centric design and be ready to discuss how you've implemented these concepts in past roles.
✨Familiarise Yourself with Capita's Values
Capita places a strong emphasis on customer-first approaches and fearless innovation. Be prepared to share examples of how you've embodied these values in your previous work, especially in collaborative environments.
✨Prepare for Technical Questions
Given the focus on ERP solutions and GDS methodology, expect technical questions related to these areas. Review your experience with Oracle Fusion ERP implementations and be ready to discuss how you've aligned service design with technical capabilities.
✨Engage in Mock Workshops
Since you'll be participating in workshops with clients and SMEs, practice leading mock sessions. This will help you articulate your ideas clearly and demonstrate your ability to facilitate discussions effectively during the actual interview.
