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- Tasks: Design and deliver IT services while translating customer needs into effective service designs.
- Company: Dynamic consulting firm focused on innovative IT solutions.
- Benefits: Home-based work, inclusive culture, and opportunities for professional growth.
- Why this job: Join a team that champions service management and makes a real impact.
- Qualifications: Extensive service management experience and ITIL certification required.
- Other info: Promotes a collaborative environment with a strong focus on inclusion.
The predicted salary is between 48000 - 72000 £ per year.
A consulting and services firm is looking for a Service Architect to design and deliver IT services. This role involves translating customer requirements into service designs, championing service management practices and providing consultancy to ensure services meet contractual obligations.
Ideal candidates will possess extensive experience in service management and ITIL certification, and strong customer focus. The position allows for home-based working and includes various employee benefits aimed at promoting inclusion and professional growth.
Senior IT Service Architect — ITIL & ServiceNow in London employer: Capita
Contact Detail:
Capita Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior IT Service Architect — ITIL & ServiceNow in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT service management space. Attend industry events or webinars, and don’t be shy about asking for introductions. We all know that sometimes it’s not just what you know, but who you know!
✨Tip Number 2
Showcase your expertise! Create a portfolio or a personal website where you can highlight your past projects, especially those related to ITIL and ServiceNow. This gives potential employers a tangible sense of your skills and experience.
✨Tip Number 3
Prepare for interviews by practising common questions specific to service architecture. Think about how you would translate customer requirements into service designs. We recommend doing mock interviews with friends or using online platforms to get comfortable.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Senior IT Service Architect — ITIL & ServiceNow in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the specific skills and experiences that align with the Senior IT Service Architect role. Highlight your ITIL certification and any relevant consultancy experience to show us you’re the perfect fit!
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re passionate about service management and how your background makes you an ideal candidate. Be sure to mention your customer focus and any successful projects you've led.
Showcase Your Experience: In your application, don’t just list your previous roles—describe how you’ve translated customer requirements into effective service designs. We want to see your problem-solving skills in action!
Apply Through Our Website: We encourage you to submit your application through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Capita
✨Know Your ITIL Inside Out
Make sure you brush up on your ITIL knowledge before the interview. Be ready to discuss how you've applied ITIL principles in past roles, especially in service design and delivery. This will show that you not only understand the theory but can also implement it effectively.
✨Showcase Your Consultancy Skills
Prepare examples of how you've successfully consulted with clients to translate their requirements into actionable service designs. Highlight any challenges you faced and how you overcame them, as this demonstrates your problem-solving abilities and customer focus.
✨Familiarise Yourself with ServiceNow
Since ServiceNow is a key part of the role, make sure you’re up to speed with its functionalities. If you have experience using it, be ready to share specific instances where you leveraged ServiceNow to enhance service management practices.
✨Emphasise Your Teamwork and Inclusion Mindset
Given the emphasis on inclusion and professional growth, be prepared to discuss how you’ve contributed to a positive team environment in previous roles. Share examples of how you’ve supported colleagues or fostered collaboration, as this aligns with the company’s values.
