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- Tasks: Lead the design of innovative HR & Payroll services and enhance user experience.
- Company: Join Capita, a forward-thinking consulting and digital services company.
- Benefits: Enjoy a competitive salary, generous holiday, and flexible working options.
- Why this job: Make a real impact by transforming HR & Payroll services for clients.
- Qualifications: Experience in HR & Payroll service design and strong problem-solving skills.
- Other info: Be part of a diverse team with excellent career growth opportunities.
The predicted salary is between 42000 - 60000 ÂŁ per year.
Supporting the creation of the HR & Payroll Service Blueprint and operating model, ensuring alignment with client and third‑party requirements.
Participating in workshops and meetings to ensure service designs integrate smoothly across all parties.
Taking ownership of elements of the detailed HR & Payroll service design, with a strong focus on user experience and end‑to‑end quality.
Working with training and testing teams to ensure materials, procedures, and test scripts accurately reflect the agreed service design.
Helping align service designs with Capita’s existing solution capabilities to minimise unnecessary bespoke development.
Presenting design updates in the End‑User Forum, gathering feedback, and refining service models accordingly.
Contributing to daily stand‑ups and raising issues or blockers to support timely resolution.
Responding to client and third‑party queries about how their service elements align with Capita’s design.
Supporting quality assurance of HR & Payroll service designs against internal and external standards.
Participating in Payroll Parallel Run activities to ensure alignment with the target operating model.
Supporting transition planning, dress rehearsals, and the live service cutover for HR & Payroll.
Assisting with early operational support to resolve service‑related issues and build confidence in the new service.
- Experience in HR & Payroll service design and operating model development.
- Strong understanding of people, process, technology and data within enterprise-wide service design.
- Experience working in shared services and large, multi‑party implementation programmes.
- Ability to design services that accommodate phased transitions and interim operating states.
- Experience supporting service transition activities between providers.
- Ability to align service design with existing system capabilities to minimise bespoke development.
- Experience contributing to test scenarios and participating in UAT/BAT cycles.
- Exposure to early‑life support (hypercare), including assisting operatives during service go‑live.
- Proactive problem‑solver who can navigate shifting priorities and complex environments.
- Demonstrates integrity, transparency, and sound judgement under pressure.
- Able to work remotely and travel to UK locations when required.
- Experience with GDS-aligned service design across the full lifecycle.
- Experience working with global systems integrators or technical delivery partners on ERP solutions.
- Previous involvement in Oracle Fusion service design.
- Understanding of user‑centred and accessibility‑focused service design (WCAG 2.2).
- Awareness of political, regulatory, and digital inclusion considerations in public services.
Lead the creation of Capita’s Service Blueprint and High-Level Operating Model for HR & Payroll.
Facilitate workshops with client and third-party SMEs to integrate service elements and resolve design conflicts.
Develop detailed service designs with a focus on user experience and operational quality.
Provide input to training and testing teams to ensure alignment with service procedures.
Ensure service design aligns with Capita and ERP solution capabilities to minimise bespoke development.
Present service design updates in End-User Forums and facilitate stakeholder consensus.
Participate in daily stand-ups and cross-functional meetings to address service design issues.
Lead Payroll Parallel Run exercises to validate service readiness.
Oversee service transition planning and execution, including dress rehearsals and live cutover.
Support operational rollout and resolve service-related issues during early service life.
- Extensive experience in leading HR & Payroll service design and implementation in shared service environments.
- Strong background in enterprise-wide service design across people, process, technology and data.
- Experience in multi-party, client-facing delivery programmes.
- Knowledge of Government Digital Service (GDS) methodology and service lifecycle.
- Experience in service transition planning, execution and risk mitigation.
- Familiarity with ERP platforms and technical solution alignment.
- Experience in testing strategy, scenario development and execution.
- Proven ability to lead post-transition hypercare and support strategies.
- Strategic and commercial thinker with strong problem-solving skills.
- Experience with Oracle Fusion ERP implementations.
- Background in user experience-based service design.
- Familiarity with WCAG 2.2 Accessibility standards and testing tools.
- Experience developing service design templates and UX methodologies.
Salary of up to ÂŁ57,590 plus benefits.
Home-based position.
23 days’ holiday (rising to 27) with the opportunity to buy extra leave.
The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice.
Auto-enrolment to our company pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks…and plenty more.
Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology.
Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform.
Senior HR & Payroll Functional Analyst in London employer: Capita
Contact Detail:
Capita Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior HR & Payroll Functional Analyst in London
✨Tip Number 1
Get your networking game on! Reach out to folks in the HR and Payroll space, especially those who work with Capita or similar companies. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Show up at industry events or webinars related to HR & Payroll. Not only will you learn a thing or two, but you’ll also meet potential employers and make connections that could land you an interview.
✨Tip Number 3
Don’t underestimate the power of social media! Follow Capita and other relevant companies on LinkedIn. Engage with their posts and share your insights to get noticed by recruiters.
✨Tip Number 4
When you find a role you fancy, apply through our website! Tailor your application to highlight your experience in HR & Payroll service design and show how you can contribute to Capita’s mission. Let’s get you that job!
We think you need these skills to ace Senior HR & Payroll Functional Analyst in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in HR & Payroll service design. We want to see how your skills align with the job description, so don’t hold back on showcasing your relevant achievements!
Showcase Your Problem-Solving Skills: As a proactive problem-solver, it’s important to demonstrate how you’ve navigated complex environments in the past. Share specific examples in your application that illustrate your ability to tackle challenges head-on.
Highlight User-Centred Design Experience: Since user experience is key for this role, make sure to mention any experience you have with user-centred and accessibility-focused service design. We love seeing candidates who understand the importance of creating services that are easy to use for everyone!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our team at StudySmarter!
How to prepare for a job interview at Capita
✨Know the Service Blueprint Inside Out
Before your interview, make sure you understand the HR & Payroll Service Blueprint and operating model. Familiarise yourself with how it aligns with client and third-party requirements, as this will show your commitment to the role and your ability to contribute effectively.
✨Showcase Your Workshop Experience
Be prepared to discuss your experience in facilitating workshops and meetings. Highlight specific examples where you've integrated service designs across multiple parties, as this demonstrates your collaborative skills and ability to manage complex environments.
✨Emphasise User Experience Focus
Since the role requires a strong focus on user experience, come equipped with examples of how you've designed services with the end-user in mind. Discuss any methodologies or frameworks you've used, especially those aligned with WCAG 2.2 standards.
✨Prepare for Problem-Solving Scenarios
Expect to be asked about how you handle shifting priorities and complex issues. Prepare some real-life examples where you've navigated challenges in service design or implementation, showcasing your proactive problem-solving skills and sound judgement under pressure.
