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For Companies At a Glance
- Tasks: Lead communications for a high-profile public service programme and engage with key stakeholders.
- Company: Capita, a leader in consulting and digital services, committed to innovation and better outcomes.
- Benefits: Competitive salary, generous holiday, volunteering days, and diverse employee benefits.
- Other info: Join a diverse network and unlock your potential with endless career growth opportunities.
- Why this job: Shape impactful communications strategies and lead a dynamic team in a fast-paced environment.
- Qualifications: Experience in large-scale communications and stakeholder engagement in complex programmes.
The predicted salary is between 55000 - 65000 ÂŁ per year.
We're currently recruiting for a Senior Communications Lead to design and lead communications and engagement for a complex, high profile Capita Public Service programme implementation, go-live and operation, establishing confidence, enabling successful contract implementation and supporting safe transition to live services under intense stakeholder, media and service user scrutiny. This is the first dedicated communications role into the programme and is responsible for setting strategy, standards and ways of working, before building and leading a small communications team as the programme scales.
Responsibilities
- Develop and own a comprehensive programme communications and engagement strategy covering implementation, transition, goâlive and live service phases.
- Ensure communications activity supports programme delivery, assurance and risk management.
- Set the strategic direction, tone and professional standards for communications across the programme.
- Act as trusted communications adviser to programme leadership and senior Capita stakeholders.
- Build and sustain effective working relationships with senior Government stakeholders, including experienced clientâside communications leads.
- Represent Capita credibly and confidently in highâscrutiny environments.
- Lead delivery of communications activity across:
- TUPE and workforce transition
- service integration and mobilisation
- phased onboarding of departments and armâsâlength bodies
- complex service goâlives
- external reputation, media and issues management
About You
Essential experience
- Significant experience leading communications for largeâscale transformation, implementation or complex programmes.
- Proven experience operating credibly with senior publicâsector or regulatedâenvironment stakeholders.
- Track record of developing and delivering communications strategies in highâscrutiny environments.
- Handsâon experience across implementation, transition and goâlive phases.
- Experience building or leading communications capability within a programme or change environment.
Desirable
- Experience working within or alongside formal change methodologies.
- Central Government, shared services or largeâscale service transformation experience.
- Experience of TUPE, workforce transition or service migration communications.
About Capita
Capita is an outsourcer, helping clients across the public and private sectors run complex business processes more efficiently, creating better consumer experiences.
We offer a competitive basic salary, 23 daysâ holiday (rising to 27) with the opportunity to buy extra leave, and the opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice. Additional benefits include auto-enrolment to our company pension, life assurance, a cycle2work scheme, 15 weeksâ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks, and plenty more.
We provide voluntary benefits designed to suit your lifestyle â from discounts on retail and socialising, to health & wellbeing, travel and technology. Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform.
Unlock Your Potential with Capita
At Capita, your career can take you wherever your ambition leads. You'll become part of a diverse network of talented, forward-thinking professionals working across a wide range of disciplines and sectors. Weâre committed to your growth â offering endless opportunities to expand your skills, explore new paths, and advance your career.
What we hope youâll do next:
Choose âApply nowâ to fill out our short application, so that we can find out more about you.
Equal Opportunities
At Capita, weâre committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. We want everyone to have the best chance of succeeding as they move through their application and start their career with us. We are an equal opportunity and Disability Confident employer; we want to hear from you if youâd like to discuss any adjustments you might need during your recruitment process.
AI & Fair Recruitment at Capita
At Capita, we use technology, including AI-enabled tools, to help us manage applications consistently and fairly. These tools support our recruitment teams, they do not make hiring decisions. Every application is reviewed by a trained member of our Talent Acquisition team, and all decisions are made by people.
How We Use AI in Our Hiring Process
To help us deliver a fair, consistent and efficient recruitment experience, Capita uses AI-assisted technology at some stages of the process. These tools simply help us organise and assess information, they do not replace human judgement. All decisions are made by our recruitment team and hiring managers.
Location: Home-Based - GBR, Zjednoczone KrĂłlestwo
Time Type: Full-time
Contract Type: Permanent
Senior Communications Lead in London employer: Capita
Contact Detail:
Capita Recruiting Team
StudySmarter Expert Advice đ¤Ť
We think this is how you could land Senior Communications Lead in London
â¨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or attend industry events. You never know who might have the inside scoop on job openings or can put in a good word for you.
â¨Tip Number 2
Prepare for interviews by researching the company and its culture. Tailor your responses to show how your experience aligns with their needs, especially in high-scrutiny environments like public service.
â¨Tip Number 3
Practice your communication skills! As a Senior Communications Lead, you'll need to articulate your thoughts clearly. Mock interviews with friends can help you refine your delivery and boost your confidence.
â¨Tip Number 4
Don't forget to apply through our website! Itâs the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining Capita and being part of our mission.
We think you need these skills to ace Senior Communications Lead in London
Some tips for your application đŤĄ
Tailor Your Application: Make sure to customise your application to highlight how your experience aligns with the Senior Communications Lead role. Use keywords from the job description to show that you understand what we're looking for.
Showcase Your Strategy Skills: Since this role involves setting the strategic direction for communications, be sure to include examples of strategies you've developed in previous roles. We want to see your thought process and how youâve successfully implemented them.
Be Authentic: Let your personality shine through in your application. We value authenticity, so donât hesitate to share your unique perspective on communications and engagement. It helps us get to know the real you!
Apply Through Our Website: For a smooth application process, make sure to apply directly through our website. This way, we can easily track your application and ensure it gets the attention it deserves!
How to prepare for a job interview at Capita
â¨Know Your Stuff
Before the interview, dive deep into Capita's recent projects and their impact on public services. Familiarise yourself with their communication strategies and how they handle high-scrutiny environments. This will help you speak confidently about how your experience aligns with their needs.
â¨Showcase Your Strategy Skills
Prepare to discuss specific examples of communications strategies you've developed in the past. Highlight your experience in leading communications during complex programme implementations, especially in high-pressure situations. Be ready to explain how you set the tone and standards for effective communication.
â¨Build Rapport with Stakeholders
Think about how you can demonstrate your ability to build relationships with senior stakeholders. Share stories that illustrate your experience working with government or regulated environment clients, and how youâve successfully navigated those dynamics to achieve results.
â¨Be Ready for Tough Questions
Expect questions about handling crises or managing communications during transitions. Prepare thoughtful responses that showcase your problem-solving skills and your ability to maintain credibility under pressure. This will show that you're not just a communicator, but a strategic thinker.