At a Glance
- Tasks: Lead the design of innovative API solutions and oversee a dynamic team.
- Company: Join Capita, a leader in consulting and digital services.
- Benefits: Enjoy competitive salary, generous holiday, and flexible working options.
- Other info: Diverse and inclusive workplace with excellent growth opportunities.
- Why this job: Make a real impact on projects that transform lives across the UK.
- Qualifications: 4+ years of MuleSoft experience and strong architectural skills required.
Capita's MuleSoft Centre for Enablement & Excellence (C4EE) is expanding its architectural capability to support large-scale integration and API transformation programmes for major UK Government and private-sector clients. As a MuleSoft Architect, you will translate business needs into scalable API-led architectures, ensuring technical excellence, security, and alignment to Capita's enterprise design principles.
The MuleSoft Architect defines integration architecture, governs solution design, and supports delivery teams throughout the project lifecycle. You will produce designs, patterns, and documentation to ensure all APIs and integrations follow best practice, while working closely with engineers, product teams, and client architecture functions.
What you'll be doing:
- Lead the architecture and design of API-led solutions across System, Process, and Experience layers.
- Conduct architectural reviews and ensure traceability from business requirements to technical implementation.
- Support complex design topics: data modelling, security policies, caching, resilience, event-driven architecture, and RTF networking.
- Collaborate with security teams to ensure policy enforcement, encryption, identity, and SC-compliant design.
- Oversee NFRs including performance, scaling, high availability, disaster recovery, and observability.
- Manage a small team of 5 developers, DevOps engineers and Architects through build, test, deployment, and operational handover.
- Ensure alignment with enterprise platforms including Salesforce, SAP, ServiceNow, AWS/Azure, and data platforms.
- Support effort estimation, planning, stakeholder engagement, and technical risk management.
- Contribute to the evolution of C4EE playbooks, templates, governance artefacts, and reusable assets.
Key Deliverables:
- High-level and low-level design documents
- API specifications and sequence diagrams
- Architecture Decision Records (ADRs)
- Reusable patterns, templates, and standards
- Architecture review outputs and recommendations
What we're looking for:
- Essential:
- Minimum 4 years Mulesoft experience
- MuleSoft Certified Integration Architect (MCA) (preferred)
- MuleSoft Certified Platform Architect (MCPA) (preferred)
- Strong experience with Anypoint Platform, Runtime Fabric and/or CloudHub v2.0, and hybrid integration
- Strong understanding of API governance, IAM, OAuth, TLS, token management, and policy enforcement
- Architecture experience spanning Salesforce, SAP, ServiceNow, AWS/Azure, and data platforms
- Experience delivering in highly governed environments (e.g., Government, Financial Services, Defence)
- Soft Skills:
- Architectural Leadership: sets direction, governs design, and influences delivery
- Systems Thinking: balances functional needs with NFRs, security, and operability
- Communication: explains complex designs clearly to varied audiences
- Quality & Security Focus: builds secure-by-design, resilient architectures
- Collaboration: works effectively with client and internal architecture communities
- Leads and mentors project stakeholders in terms of technology.
- Proven Solution Architecture experience.
- Must have strong commercial awareness, and an understanding of how businesses work financially.
- Possesses a broad knowledge of solution areas such as transformation and migration, security, business analysis, applications, integration and infrastructure, service management, including trends in the current marketplace and understands how these interact to arrive at a solution.
Customer First, Always: API‐led architectures and design artefacts are created to deliver secure, scalable, and reliable integrations that meet business needs and drive measurable value.
Fearless Innovation: Modern integration patterns, MuleSoft capabilities, and reusable frameworks are advanced to continuously improve API quality, governance, and delivery efficiency.
Achieve Together: Architecture, security, development, DevOps, and platform teams work in partnership to align designs, resolve technical challenges, and ensure seamless end‐to‐end delivery.
Everyone is Valued: Knowledge sharing, architectural guidance, and contributions to C4EE playbooks and reusable assets strengthen team capability and support successful delivery across the organisation.
Join Capita – Where Innovation Meets Opportunity. Capita is a dynamic leader in consulting and digital services, helping some of the UK's most recognized organizations transform and thrive. Our work spans diverse sectors—government, healthcare, education, and finance—offering you the chance to contribute to projects that impact millions of lives. At Capita, you'll be part of a collaborative, forward-thinking team that values creativity, growth, and inclusion.
We're committed to your development and success, providing opportunities to learn, progress, and shape better outcomes for customers and communities.
What's in it for you?
- A competitive basic salary
- 23 days' holiday (rising to 27) with the opportunity to buy extra leave
- The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
- Company matched pension, life assurance, a cycle2work scheme, 15 weeks' fully paid maternity, adoption and shared parental leave, paternity pay of two weeks...and plenty more
- Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology
- Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform
What we hope you'll do next: We are committed to building a workforce that reflects the diversity of the communities we serve. We warmly encourage applications from women and individuals from Black, Asian, and other ethnic minority backgrounds. We're an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. If you need the job description or application form in an alternative format (such as large print or audio), or if you'd like to discuss other changes or support you might need going forward, please email reasonableadjustments@capita. For more information about equal opportunities and process adjustments, please visit the Capita Careers website.
Location: London, United Kingdom
Time Type: Full time
Contract Type: Permanent
Salesforce Architect (m/w/d) Customer Support in London employer: Capita
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StudySmarter Expert Advice🤫
We think this is how you could land Salesforce Architect (m/w/d) Customer Support in London
✨Join Local Tech Meetups
Get out there and mingle with fellow developers by joining local tech meetups. It’s a fantastic way to meet people who might be working at Capita or know someone who does. Plus, you can pick up some trendy tech skills and trends while you're at it!
✨Contribute to Open Source Projects
Show off your coding chops by jumping into open-source projects. Not only does this give you practical experience, but it also gets you noticed in the dev community. You'll create a killer portfolio that speaks volumes about your skills to Capita.
✨Tap into Online Developer Communities
Don’t underestimate the power of online developer communities like GitHub, Stack Overflow, and even Reddit. Participate in discussions, share your projects, and build your visibility. We can often find opportunities through these channels that can lead to a full-time gig at companies like Capita.
✨Explore Job Boards Specifically for Tech Roles
Keep your eyes peeled on job boards that focus on tech roles. Sites like TechCareers or Stack Overflow Jobs can often have listings for companies like Capita that might not show up on broader job sites. Make it a habit to check these regularly, and don’t hesitate to apply directly through our website!
We think you need these skills to ace Salesforce Architect (m/w/d) Customer Support in London
Some tips for your application 🫡
Show off your coding skills:When applying for a software engineering role, it's super important to showcase your coding skills. Make sure your CV includes your tech stack, any relevant programming languages you’re comfortable with, and examples of projects you've worked on. If you have a GitHub profile, link it up! We love to see code in action.
Tailor your portfolio:For a full-time role, we’d expect to see some solid examples of your work in your portfolio. Make sure to include at least two or three projects that highlight your problem-solving skills and your ability to work with different technologies. Focus on the projects that are most relevant to the position at Capita.
Craft a killer cover letter:Your cover letter is your chance to stand out—make it personal! Explain why you want to work at Capita and how your skills align with the role. Show us your passion for software development. We dig enthusiastic candidates who understand the value of collaboration and continuous learning!
Be clear and concise:When it comes to writing your CV and cover letter, clarity is key. Avoid jargon that could confuse us and stick to simple, direct language. Highlight your achievements with quantifiable results where possible, and keep everything easy to read. A well-organised application goes a long way!
How to prepare for a job interview at Capita
✨Brush Up on Your Coding Skills
For a full-time software engineering role, it's crucial that we stay sharp with our coding abilities. Expect technical questions that might involve solving problems on the spot or discussing algorithms. Practise on platforms like LeetCode or HackerRank to get comfortable with the types of questions that often come up.
✨Know Your Tools and Frameworks
Make sure we’re well-acquainted with the tools and technologies listed in the job description. Familiarise ourselves with any specific frameworks or programming languages mentioned. If Capita uses React or Node.js, for instance, be ready to discuss how we’ve used them in previous projects or coursework.
✨Showcase Your Projects
Bring along a portfolio that highlights our best work. This could be code samples, GitHub repositories, or any side projects we’ve built. Make sure we can talk through our thought process for each project, especially the challenges we faced and how we solved them—this shows our problem-solving skills in action.
✨Prepare for Behavioural Questions
While technical skills are key, full-time positions also require cultural fit. Be ready to discuss our previous experiences and how we handle teamwork, conflict, and deadlines. Brush up on the STAR method—Situation, Task, Action, Result—to clearly articulate our past experiences when discussing how we've contributed to a team.
