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- Tasks: Lead the establishment of a new ServiceNow helpdesk and manage incident resolution.
- Company: A top consulting firm in Greater London with a focus on public sector solutions.
- Benefits: Competitive salary of £50,000, generous leave policies, and employee benefits.
- Why this job: Join a dynamic team to enhance service quality in the public sector.
- Qualifications: Experience in helpdesk management and ServiceNow administration required.
- Other info: Opportunity to make a significant impact in a supportive work environment.
The predicted salary is between 48000 - 52000 £ per year.
A leading consulting firm in Greater London seeks a Technical Helpdesk Manager. The role involves establishing a new ServiceNow helpdesk, overseeing incident management, and collaborating with stakeholders to enhance service quality.
Candidates should have experience in helpdesk management, ServiceNow administration, and service management practices.
The job offers a salary of £50,000 per annum and various employee benefits including generous leave policies.
Remote ServiceNow Helpdesk Manager - Public Sector in London employer: Capita
Contact Detail:
Capita Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Remote ServiceNow Helpdesk Manager - Public Sector in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work in helpdesk management or with ServiceNow. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for the interview by brushing up on your ServiceNow knowledge. We all know that confidence is key, so practice answering common helpdesk management questions and think of examples from your past experiences that showcase your skills.
✨Tip Number 3
Showcase your passion for service quality! During interviews, share your ideas on how you would enhance service delivery in a new helpdesk setup. This will demonstrate your proactive approach and commitment to excellence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Remote ServiceNow Helpdesk Manager - Public Sector in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in helpdesk management and ServiceNow administration. We want to see how your skills align with the role, so don’t be shy about showcasing relevant projects or achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about establishing a new ServiceNow helpdesk and how your background makes you the perfect fit for this role. Let us know what excites you about working with us!
Showcase Your Stakeholder Collaboration Skills: Since the role involves collaborating with stakeholders, make sure to include examples of how you've successfully worked with others in past roles. We love seeing teamwork in action, so share those stories!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Capita
✨Know Your ServiceNow Inside Out
Make sure you brush up on your ServiceNow knowledge before the interview. Familiarise yourself with its features, functionalities, and best practices in helpdesk management. Being able to discuss specific examples of how you've used ServiceNow in past roles will show that you're not just familiar with the tool, but that you can leverage it effectively.
✨Showcase Your Incident Management Skills
Prepare to discuss your experience with incident management processes. Think of specific scenarios where you successfully resolved issues or improved service quality. This will demonstrate your ability to oversee a helpdesk and manage incidents efficiently, which is crucial for the role.
✨Engage with Stakeholders
Since collaboration with stakeholders is key, be ready to talk about how you've worked with different teams in the past. Share examples of how you’ve gathered feedback, implemented changes, or enhanced service delivery through stakeholder engagement. This will highlight your interpersonal skills and your understanding of service management practices.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the current challenges the helpdesk faces or how success is measured in this role. This shows your genuine interest in the position and helps you understand if the company culture aligns with your values.
