Recruitment Services Functional Lead in London

Why this Role Matters: Recruitment Shared Service using modern ERP and digital. You will shape the end-to-end experience for a large and diverse workforce. You will define how digital, AI and automation elevate Recruitment services. Own the full Recruitment Services Operating Model across people, process, data, and technology.

Recruitment Service Design, SOPs & Process Architecture

• Represent Capita Recruitment services within the End User Forum.
• Provide recruitment specific inputs into training design, testing scripts, and readiness materials.
• Support up to three cutover rehearsals.
• Lead resolution of Recruitment design issues during hypercare.

What We’re Looking for:

Essential Experience

• 5–8 years’ leadership experience in recruitment operations, shared services or service design.
• Strong understanding of recruitment processes, compliance, and large scale workforce demands.
• Experience translating complex requirements into operating models.
• Experience with ERP platforms (Oracle Fusion desirable).
• Strong facilitation and stakeholder management capability.
• Eligible for Security Clearance (Level 2).

Desirable Experience

• Experience designing recruitment processes within ERP platforms, ideally Oracle Fusion (Recruit & Onboarding), or equivalent enterprise HRIS such as Workday, SAP SuccessFactors, or Cornerstone.
• Background in large scale, high volume recruitment operations, including requisition management, talent pipelines, onboarding, vetting, and compliance.
• Experience designing shared services or centralised recruitment operating models within complex organisations or multi-partner environments.
• Exposure to digital recruitment ecosystems, such as ATS platforms, automation tools, interview scheduling systems, and candidate experience technologies.
• Knowledge of recruitment compliance frameworks (e.g., right to work, security vetting, pre-employment screening, public sector audit requirements).
• Familiarity with AI enabled recruitment tools such as skills matching engines, chatbots, workflow automation, and candidate screening technologies.
• Experience developing recruitment SOPs, process maps, service catalogues and MI frameworks that support performance, quality, and user centric design.
• Involvement in design authorities or governance forums, particularly within transformation programmes or ERP implementations.
• Experience contributing to cutover planning, training, testing, and early life support during system or service go lives.
• Strong stakeholder engagement across HR, operational teams, unions (where relevant), and technology groups.

What Makes This Opportunity Unique

• Greenfield ownership — design a brand new Recruitment Shared Service from scratch.
• High visibility with senior Capita and client leaders on a major government transformation.
• Cutting edge tech ecosystem including Oracle Fusion, automation and AI.
• End to end influence from operating model design to testing, cutover and hypercare.
• Significant workforce impact shaping recruitment, vetting and onboarding for thousands of users.
• Long term transformation runway with ongoing opportunity to refine and evolve the service.

Capita is a consulting, transformation and digital services business. We deliver innovative solutions and simplify the connections between businesses and customers, governments and citizens. We’re driven by our purpose: to create better outcomes – for our employees, clients and customers, suppliers and partners, investors, and society. We’re committed to being a responsible business – in how we operate, serve society, respect our people and the environment, and deliver attractive returns to our investors.