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- Tasks: Lead the design and implementation of innovative Recruitment & Learning Services.
- Company: Join Capita, a forward-thinking company transforming public services.
- Benefits: Competitive salary, remote work, generous holiday, and volunteering opportunities.
- Why this job: Shape high-quality service delivery and make a real impact in a dynamic environment.
- Qualifications: Experience in shared service design and strong stakeholder engagement skills.
- Other info: Diverse team with excellent career growth and development opportunities.
The predicted salary is between 46000 - 79000 £ per year.
Join Capita Public Service as a Recruitment & Learning Services Functional Lead. Capita is seeking an experienced Recruitment & Learning Services Functional Lead to lead the design and implementation of Recruitment & Learning Services for a strategic client programme. This is a unique opportunity to shape high-quality service delivery and user experience in a multi-phase transformation initiative. Reporting to the Capita Operations Workstream Lead, you will lead the development of Capita's Recruitment & Learning Services service design, ensuring alignment with client requirements and Capita's solution capabilities. You'll manage a team of Functional Analysts & SMEs, contribute to the Capita Service Blueprint and Operating Model, and oversee the creation of Standard Operating Procedures and test scripts. Your work will be central to delivering a seamless, user-centric service experience across Capita and its strategic client.
What you'll be doing
- Lead the detailed design and implementation of Recruitment & Learning Services service models
- Collaborate with the End-User Forum to iterate and present service designs
- Ensure seamless integration with external service elements and Capita's technical solutions
- Manage the development of detailed SOPs and support testing and training preparation
- Oversee the transition plan and dress rehearsals for Recruitment & Learning Services cutover
- Resolve service design issues and support early operational troubleshooting
- Align service design with ERP capabilities and minimise bespoke development
- Facilitate workshops with client and third-party SMEs to integrate service elements
- Support quality assurance and compliance with internal and external service standards
What we're looking for
Essential Skills & Experience
- Expertise in shared service design and implementation for Recruitment & Learning Services
- Experience in developing SOPs and supporting service testing and training
- Familiarity with ERP platforms and service transition planning
- Strong stakeholder engagement and negotiation skills across multi-party environments
- Knowledge of Government Digital Service (GDS) methodology and service lifecycle
Desirable Skills & Experience
- Experience with Oracle Fusion ERP implementations
- Background in phased service transfers and interim service states
- Experience incorporating WCAG 2.2 Accessibility standards into service design
- MSP and/or PRINCE2 certified
- Experience in post-transition hypercare support strategies
About Capita
Capita is an outsourcer, helping clients across the public and private sectors run complex business processes more efficiently, creating better consumer experiences.
Salary of up to £79,000 plus benefits. Home-based position. 23 days' holiday (rising to 27) with the opportunity to buy extra leave. The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice. Auto-enrolment to our company pension, life assurance, a cycle2work scheme, 15 weeks' fully paid maternity, adoption and shared parental leave, paternity pay of two weeks...and plenty more. Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology. Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform.
Unlock Your Potential with Capita
At Capita, your career can take you wherever your ambition leads. You'll become part of a diverse network of talented, forward-thinking professionals working across a wide range of disciplines and sectors. We're committed to your growth — offering exciting opportunities to expand your skills, explore new paths, and advance your career.
What we hope you'll do next:
Choose 'Apply now' to fill out our short application, so that we can find out more about you.
Equal Opportunities
At Capita, we're committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. We want everyone to have the best chance of succeeding as they move through their application and start their career with us. We are an equal opportunity and Disability Confident employer; we want to hear from you if you'd like to discuss any adjustments you might need during your recruitment process.
Recruitment & Learning Services Lead in London employer: Capita
Contact Detail:
Capita Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Recruitment & Learning Services Lead in London
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for a Recruitment & Learning Services Lead role. You never know who might have the inside scoop on an opportunity!
✨Tip Number 2
Prepare for interviews by researching Capita and its values. Understand their approach to service delivery and user experience. This will help you tailor your responses and show that you're genuinely interested in the role.
✨Tip Number 3
Practice your pitch! Be ready to explain how your expertise in shared service design and implementation aligns with what Capita is looking for. Keep it concise and impactful – you want to leave a lasting impression.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the Capita team and contributing to their mission.
We think you need these skills to ace Recruitment & Learning Services Lead in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in Recruitment & Learning Services. We want to see how your skills align with the job description, so don’t hold back on showcasing your relevant expertise!
Showcase Your Achievements: When detailing your past roles, focus on specific achievements that demonstrate your ability to lead service design and implementation. Use metrics where possible to quantify your impact – we love numbers that tell a story!
Be Authentic: Let your personality shine through in your application. We’re looking for someone who fits our culture, so don’t be afraid to express your passion for recruitment and learning services. A bit of authenticity goes a long way!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Capita
✨Know Your Stuff
Before the interview, dive deep into Capita's Recruitment & Learning Services. Familiarise yourself with their service models and how they align with client needs. This will not only show your genuine interest but also help you answer questions more confidently.
✨Showcase Your Experience
Prepare specific examples from your past roles that highlight your expertise in shared service design and implementation. Be ready to discuss how you've developed SOPs or managed service transitions, as these are key aspects of the role.
✨Engage with Stakeholders
Since strong stakeholder engagement is crucial, think of ways to demonstrate your negotiation skills. You might want to prepare a scenario where you successfully collaborated with multiple parties to achieve a common goal.
✨Ask Insightful Questions
At the end of the interview, don’t shy away from asking questions. Inquire about the challenges Capita faces in service design or how they measure success in their projects. This shows your proactive mindset and eagerness to contribute.
