Program Manager in London

Contract: Civil Service Learning (Learning Frameworks 2.0)

Location: UK-based, remote – occasional travel

Reports To: Head of Learning Technology

As the Program Manager you will lead the day-to-day operational activities and project management of a large-scale integrated learning technology solution for the Learning Frameworks 2.0 Civil Service Learning contract. You will ensure that all learning services, technologies, and stakeholder engagements are executed to time, quality, and budget. This role is central to translating strategic intent into operational delivery across the public sector learning ecosystem.

This role ensures that the Learning Frameworks 2.0 program delivers high-quality, compliant, and innovative learning services to the UK Civil Service, supporting workforce capability development and strategic transformation.

At Capita, we live by our values: Customer First, Always; Fearless Innovation; Achieve Together; Everyone is Valued. These guide how we work, collaborate, and deliver exceptional results.

What we’re looking for:

• Essential: Proven experience in program or project delivery within large-scale learning, digital transformation, or public sector contracts.
• Strong understanding of learning technologies (e.g., Cornerstone LMS), data integrations, and service design.
• Expertise in governance frameworks, stakeholder engagement, and risk management.

• Desirable: Familiarity with complex integrated enterprise-scale learning technology ecosystems.
• Experience with contract mobilisation and supplier management.
• Knowledge of accessibility, data assurance, and evaluation methodologies.

In addition, you will also have:

• Excellent communication and facilitation skills across multi-disciplinary teams.

What you’ll be doing:

• The Senior Programme Manager is responsible for leading and managing complex programmes and projects, ensuring that they are delivered on time, within budget and to the highest quality standards ensuring that the programme is aligned with the organisation's strategic objectives.
• Project / Programme Management - Develop and maintain project plans, ensuring that they are aligned with the overall programme plan. Facilitate stakeholder meetings, workshops and other activities as required. Contribute to the development and implementation of the overall programme plan. Provide regular progress reports to senior management on the overall programme status.
• Governance - Monitor project progress, identify and manage risks and issues, and take corrective action as necessary. Ensure that project deliverables meet the agreed quality standards. Ensure that projects are aligned with the strategic goals of the organisation.
• Leadership - Lead and manage the project team to deliver projects on time, within budget and to the required quality standards. Lead, manage and develop the project team, ensuring that they have the necessary skills, resources and support to deliver projects successfully. Provide coaching and guidance to team members as required.
• Stakeholder Management / Client Engagement - Build and maintain effective relationships with stakeholders, both internal and external to the organisation. Ensure that stakeholders are kept informed of project progress, risks and issues, and that their expectations are managed appropriately.

Capita is a dynamic leader in consulting and digital services, helping some of the UK’s most recognized organizations transform and thrive. We use cutting-edge technology and fearless innovation to create smarter, more efficient solutions that make a real difference.

Our work spans diverse sectors—government, healthcare, education, and finance—offering you the chance to contribute to projects that impact millions of lives. At Capita, you’ll be part of a collaborative, forward-thinking team that values creativity, growth, and inclusion. We’re committed to your development and success, providing opportunities to learn, progress, and shape better outcomes for customers and communities. If you’re ready to make an impact and grow your career, Capita is the place for you.

What we hope you’ll do next:

Choose ‘Apply now’ to fill out our short application, so that we can find out more about you. We are committed to building a workforce that reflects the diversity of the communities we serve. As part of our strategic goals, we are focused on accelerating gender and ethnic representation in leadership roles. We warmly encourage applications from women and individuals from Black, Asian, and other ethnic minority backgrounds.

We’re an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or if you’d like to discuss other changes or support you might need going forward, please email and we’ll get back to you.

For more information about equal opportunities and process adjustments, please visit the Capita Careers website.