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- Tasks: Lead the design and implementation of HR & Payroll services for a strategic client programme.
- Company: Capita, a forward-thinking outsourcer transforming business processes.
- Benefits: Salary up to £72,500, 23-27 days holiday, and flexible working options.
- Why this job: Shape high-quality service delivery and user experience in a dynamic environment.
- Qualifications: Extensive experience in HR & Payroll service design and implementation.
- Other info: Join a diverse team committed to your growth and career advancement.
The predicted salary is between 60000 - 72000 £ per year.
Capita is seeking an experienced Lead HR & Payroll Services Functional Analyst to deliver the design and implementation of HR and Payroll services for a strategic client programme. This is a unique opportunity to shape high‐quality service delivery and user experience in a multi‐phase transformation initiative. Reporting to the Capita Operations Workstream Lead, you will play a leading role in the development of Capita's HR & Payroll service design, ensuring alignment with client requirements and Capita's solution capabilities. You'll manage a team of Functional Analysts & SMEs, contribute to the Capita Service Blueprint and Operating Model, and oversee the creation of Standard Operating Procedures and test scripts. Your work will be central to delivering a seamless, user‐centric service experience across Capita and its strategic client.
What you'll be doing:
- Lead the creation of Capita's Service Blueprint and High‐Level Operating Model for HR & Payroll
- Facilitate workshops with client and third‐party SMEs to integrate service elements and resolve design conflicts
- Develop detailed service designs with a focus on user experience and operational quality
- Provide input to training and testing teams to ensure alignment with service procedures
- Ensure service design aligns with Capita and ERP solution capabilities to minimise bespoke development
- Present service design updates in End‐User Forums and facilitate stakeholder consensus
- Participate in daily stand‐ups and cross‐functional meetings to address service design issues
- Lead Payroll Parallel Run exercises to validate service readiness
- Oversee service transition planning and execution, including dress rehearsals and live cutover
- Support operational rollout and resolve service‐related issues during early service life
What We're Looking For:
Essential Skills & Experience:
- Extensive experience in leading HR & Payroll service design and implementation in shared service environments
- Strong background in enterprise‐wide service design across people, process, technology and data
- Experience in multi‐party, client‐facing delivery programmes
- Knowledge of Government Digital Service (GDS) methodology and service lifecycle
- Experience in service transition planning, execution and risk mitigation
- Familiarity with ERP platforms and technical solution alignment
- Experience in testing strategy, scenario development and execution
- Proven ability to lead post‐transition hypercare and support strategies
- Strategic and commercial thinker with strong problem‐solving skills
Desirable Skills & Experience:
- Experience with Oracle Fusion ERP implementations
- Background in user experience‐based service design
- Familiarity with WCAG 2.2 Accessibility standards and testing tools
- Experience developing service design templates and UX methodologies
About Capita:
Capita is an outsourcer, helping clients across the public and private sectors run complex business processes more efficiently, creating better consumer experiences.
What's in it for you?
- Salary of up to £72,500 plus benefits
- Home‐based position
- 23 days' holiday (rising to 27) with the opportunity to buy extra leave
- The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
- Auto‐enrolment to our company pension, life assurance, a cycle‐to‐work scheme, 15 weeks' fully paid maternity, adoption and shared parental leave, paternity pay of two weeks and more
- Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology
- Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform
Unlock Your Potential with Capita:
At Capita, your career can take you wherever your ambition leads. You'll become part of a diverse network of talented, forward‐thinking professionals working across a wide range of disciplines and sectors. We're committed to your growth – offering exciting opportunities to expand your skills, explore new paths, and advance your career.
Equal Opportunities:
At Capita, we're committed to providing an inclusive, barrier‐free recruitment process and working environment for everyone. We want everyone to have the best chance of succeeding as they move through their application and start their career with us. We are an equal‐opportunity and Disability Confident employer; we want to hear from you if you'd like to discuss any adjustments you might need during your recruitment process.
Lead HR & Payroll Functional Analyst in London employer: Capita
Contact Detail:
Capita Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lead HR & Payroll Functional Analyst in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the HR and Payroll space. Attend industry events or webinars, and don’t be shy about introducing yourself. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching Capita’s values and recent projects. Tailor your responses to show how your experience aligns with their mission. We want to see you shine, so practice common interview questions and have your own ready to ask!
✨Tip Number 3
Showcase your expertise! Create a portfolio or presentation that highlights your previous HR and Payroll projects. This can be a great conversation starter during interviews and demonstrates your hands-on experience.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining Capita and being part of our team.
We think you need these skills to ace Lead HR & Payroll Functional Analyst in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Lead HR & Payroll Functional Analyst role. Highlight your experience in HR and payroll service design, and show how it aligns with what we're looking for at Capita.
Showcase Your Skills: Don’t just list your skills; demonstrate them! Use specific examples from your past experiences that showcase your ability to lead service design and manage teams effectively. We want to see how you’ve made an impact!
Be Clear and Concise: Keep your application clear and to the point. Avoid jargon unless it's relevant to the role. We appreciate straightforward communication, so make sure your key points stand out!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Capita
✨Know Your Stuff
Before the interview, dive deep into Capita's HR and Payroll services. Familiarise yourself with their service design principles and any recent projects they've undertaken. This will not only show your genuine interest but also help you align your experience with their needs.
✨Showcase Your Leadership Skills
As a Lead HR & Payroll Functional Analyst, you'll be managing a team. Prepare examples of how you've successfully led teams in the past, particularly in service design and implementation. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and ability to handle real-world scenarios. Think about challenges you've faced in previous roles, especially related to service transition planning or user experience design, and be ready to discuss how you overcame them.
✨Engage with Questions
At the end of the interview, have thoughtful questions ready for your interviewers. Ask about their current challenges in HR and Payroll services or how they envision the future of their service delivery. This shows you're not just interested in the role, but also in contributing to their success.
