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- Tasks: Lead the design of innovative HR & Payroll services and collaborate with diverse teams.
- Company: Join Capita, a forward-thinking company transforming business processes.
- Benefits: Enjoy competitive salary, flexible working, and generous holiday allowance.
- Why this job: Make a real impact in service design while growing your career.
- Qualifications: Experience in HR & Payroll service design and strong collaboration skills.
- Other info: Home-based role with opportunities for volunteering and professional development.
The predicted salary is between 60000 - 79000 £ per year.
Lead the creation of Capita's Service Blueprint and High-Level Operating Model for HR & Payroll.
- Facilitate workshops with client and third-party SMEs to integrate service elements and resolve design conflicts.
- Provide input to training and testing teams to ensure alignment with service procedures.
- Ensure service design aligns with Capita and ERP solution capabilities to minimise bespoke development.
- Present service design updates in the End-User Forum and facilitate stakeholder consensus.
- Attend daily stand-ups and cross-functional meetings to support progress and issue resolution.
- Respond to client and third-party queries regarding service design alignment.
- Support quality assurance and compliance with internal and external service standards.
- Lead Payroll Parallel Run exercises to validate service readiness.
- Contribute to service transition planning and dress rehearsals.
- Resolve service issues.
What we’re looking for
- Develop detailed service designs with a focus on user experience and operational quality.
Essential Skills & Experience
- Understanding of phased service transitions and interim operating states.
- Proven track record in service-related testing and post-transition support strategies.
Desirable Skills & Experience
- Extensive experience in leading operational teams in a shared services environment.
- Expertise in HR & Payroll service design and operating model development.
- Experience in large-scale, multi-party implementation programmes.
- Familiarity with Government Digital Service (GDS) methodology.
- Experience in service transition planning and execution.
- Ability to align service design with technical solution capabilities.
- Experience in Design Authority forums and iterative service design presentation.
- Experience working with global technical delivery partners and ERP consultancies.
- Experience in Oracle Fusion ERP service design management.
- Multi-year experience in user experience-based service design.
- Familiarity with WCAG 2.2 Accessibility standards and testing tools.
- Experience in creating Service Blueprints, Operating Models, and SOPs using UX design methodology.
About Capita
Capita is an outsourcer, helping clients across the public and private sectors run complex business processes more efficiently, creating better consumer experiences.
Unlock Your Potential with Capita
At Capita, your career can take you wherever your ambition leads. You’ll become part of a diverse network of talented, forward-thinking professionals working across a wide range of disciplines and sectors. We’re committed to your growth — offering exciting opportunities to expand your skills, explore new paths, and advance your career.
Join us and discover a career with purpose.
Customer first, always. Fearless innovation. Achieve together. Everyone is valued.
What we hope you’ll do next:
Choose 'Apply now' to fill out our short application, so that we can find out more about you.
Equal Opportunities
At Capita, we’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. We want everyone to have the best chance of succeeding as they move through their application and start their career with us. We are an equal opportunity and Disability Confident employer; we want to hear from you if you’d like to discuss any adjustments you might need during your recruitment process.
We’re truly committed to building a diverse and representative workforce and as part of our strategic plans we are aiming to accelerate gender and ethnic representation in leadership. As such we would particularly welcome applications from people who are female and/or are from Black, Asian and other ethnic minority backgrounds.
Benefits:
- Home-based position.
- 23 days' holiday (rising to 27) with the opportunity to buy extra leave.
- The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice.
- Auto-enrolment to our company pension, life assurance, a cycle2work scheme, 15 weeks' fully paid maternity, adoption and shared parental leave, paternity pay of two weeks, and plenty more.
- Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology.
- Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform.
Salary of up to £79,000 plus benefits.
HR & Payroll Services Functional Lead in London employer: Capita
Contact Detail:
Capita Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land HR & Payroll Services Functional Lead in London
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or attend industry events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Capita and understanding their values. Tailor your responses to show how your experience aligns with their mission of creating better outcomes.
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills in HR & Payroll service design can contribute to Capita's goals. Keep it concise and impactful.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Capita team.
We think you need these skills to ace HR & Payroll Services Functional Lead in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in HR & Payroll service design. We want to see how your skills align with the job description, so don’t hold back on showcasing your relevant achievements!
Showcase Your Experience: When detailing your past roles, focus on your experience with service transitions and operational quality. We love seeing concrete examples of how you've led teams or projects, especially in a shared services environment.
Be Clear and Concise: Keep your application straightforward and to the point. Use bullet points where possible to make it easy for us to read through your qualifications and experiences. Remember, clarity is key!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Capita
✨Know Your Service Design Inside Out
Make sure you’re well-versed in service design principles, especially those related to HR and Payroll. Brush up on your knowledge of creating Service Blueprints and Operating Models, as these will likely come up during the interview.
✨Prepare for Scenario-Based Questions
Expect questions that ask you to demonstrate your experience with phased service transitions and operational quality. Think of specific examples from your past roles where you successfully led a project or resolved conflicts in service design.
✨Familiarise Yourself with GDS Methodology
Since familiarity with Government Digital Service (GDS) methodology is desirable, take some time to understand its principles. Be ready to discuss how you can apply this methodology to enhance service delivery at Capita.
✨Showcase Your Collaborative Skills
As the role involves facilitating workshops and attending cross-functional meetings, be prepared to talk about your experience working with diverse teams. Highlight instances where you’ve successfully collaborated with stakeholders to achieve consensus.
