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- Tasks: Lead quality assurance and audit frameworks to ensure clinical and operational excellence.
- Company: Join Capita HAAS, a leader in health assessment services.
- Benefits: Competitive salary, 25 days holiday, volunteering days, and comprehensive benefits.
- Other info: Dynamic role with opportunities for career growth and skill development.
- Why this job: Make a real impact on healthcare quality and governance while developing your leadership skills.
- Qualifications: Experience in quality assurance and clinical governance in regulated environments.
The predicted salary is between 60000 - 70000 £ per year.
We are recruiting for a Head of Quality Assurance to join our busy team in Capita HAAS (Health Assessment Advisory Service). The successful candidate will lead independent assurance of clinical and operational quality within HAAS. The role provides objective oversight, audit, assurance and insight into whether quality standards, controls and governance are operating effectively, and whether risks to service, clinical safety and contractual performance are being identified and managed appropriately. This is a home-based role with occasional travel for meetings required.
What you'll be doing:
- Lead the independent quality assurance and audit framework across Lot 2 and Lot 5.
- Operate as a key component of the Clinical Governance framework, providing assurance that clinical risks, controls and mitigations are effective.
- Ensure assurance activity provides clear, credible and timely insight into clinical quality, operational quality and compliance with contractual, regulatory and internal standards.
- Identify systemic quality, safety or control risks and ensure these are escalated through the appropriate governance forums.
- Support the Head of Clinical Services by providing deep insight into emerging trends, failure points and areas of exposure.
- Lead and develop Quality Assurance and Audit teams across Lots 2 and 5.
What we're looking for:
- Proven experience leading quality, assurance or clinical governance functions in complex or regulated environments.
- Strong track record of delivering quality improvement with measurable impact.
- Experience balancing quality, risk and delivery pressures in high-volume operational settings.
- Confident operating with senior stakeholders and challenging constructively where required.
- Strong people leadership and development capability.
About HAAS:
The Health Assessment Advisory Service (HAAS) arranges and carries out assessments for the Department for Work and Pensions (DWP) and the Department for Communities (DfC). The purpose of the assessment is to understand how an illness or disability affects a person’s daily life. After the assessment, the DWP/DfC makes the decision as to whether the individual will receive any benefits. The Health Assessment Advisory Service is delivered on behalf of the DWP & DfC by Capita.
What’s in it for you?
- A competitive salary.
- 25 days’ holiday (rising to 27) with the opportunity to buy extra leave.
- The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice.
- Auto-enrolment to our company pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks…and plenty more.
- Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology.
- Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform.
- You’ll get the chance to follow your chosen career path anywhere in Capita. You’ll be joining a network of experienced, innovative and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we’ll provide the support you need to do just that. Our purpose is to create a better outcome for you.
What we hope you’ll do next:
Choose ‘Apply now’ to fill out our short application, so that we can find out more about you.
Equal Opportunities:
At Capita, we’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. We want everyone to have the best chance of succeeding as they move through their application and start their career with us. We are an equal opportunity and Disability Confident employer, we want to hear from you if you’d like to discuss any adjustments you might need during your recruitment process. Please email reasonableadjustments@capita.com or call 07784 237318 and we’ll get back to you to discuss. For more information about equal opportunities and the types of adjustments we can offer, please visit the Capita Careers website.
Head of Quality Assurance in London employer: Capita
Contact Detail:
Capita Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Quality Assurance in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about letting people know you’re on the lookout for a Head of Quality Assurance role. You never know who might have the inside scoop on an opportunity!
✨Tip Number 2
Prepare for those interviews by brushing up on your knowledge of clinical governance and quality assurance frameworks. We want you to showcase your expertise and how you can lead teams effectively. Practice common interview questions and think about how your experience aligns with the job description.
✨Tip Number 3
Don’t forget to follow up after interviews! A quick thank-you email can go a long way in leaving a positive impression. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it gives you a chance to explore other roles that might suit your skills and aspirations within Capita.
We think you need these skills to ace Head of Quality Assurance in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Head of Quality Assurance role. Highlight your experience in quality assurance and clinical governance, and don’t forget to showcase any measurable impacts you've made in previous roles.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this position. Mention specific experiences that align with the job description and show us your passion for quality assurance.
Showcase Leadership Skills: Since this role involves leading teams, make sure to highlight your people leadership capabilities. Share examples of how you've developed teams or managed stakeholders effectively in high-pressure environments.
Apply Through Our Website: We encourage you to apply through our website for a smooth application process. It’s the best way for us to receive your application and get to know you better!
How to prepare for a job interview at Capita
✨Know Your Quality Assurance Framework
Familiarise yourself with the quality assurance and audit frameworks relevant to the role. Be prepared to discuss how you would lead these frameworks across Lots 2 and 5, and provide examples from your past experience where you've successfully implemented similar systems.
✨Demonstrate Your Leadership Skills
As a Head of Quality Assurance, strong people leadership is crucial. Think about specific instances where you've led teams effectively, especially in high-pressure environments. Be ready to share how you’ve developed team members and fostered a culture of quality and compliance.
✨Prepare for Scenario-Based Questions
Expect questions that assess your ability to identify and manage risks. Prepare scenarios where you've identified systemic quality or safety risks and how you escalated them through governance forums. This will showcase your proactive approach and critical thinking skills.
✨Engage with Senior Stakeholders
Since the role involves working with senior stakeholders, think about how you can demonstrate your confidence in challenging constructively. Prepare examples of how you've navigated complex discussions and influenced decision-making in previous roles.