HAAS Performance & Development Lead in London

The Performance & Development Lead is a key new role in the HAAS (Health Assessment Advisory Service) contract, focused on driving effective and impactful non-operational learning and professional development initiatives, and supporting the wider People agenda.

Key accountabilities

• The role holder will be responsible for delivering the non-operational Learning & Development strategy and interventions into the contract, working closely with the Head of Performance & Development – HAAS and the Capita Academy to align to the Contract, Divisional and Group strategy.
• Working in partnership with the Capita Academy team to drive engagement and compliance with Academy programmes across the contract.
• Delivery of key Capita Academy initiatives such as the Management & Leadership and Data, Tech and AI academies, into the contract, making approved changes if required to make them more accessible to HAAS colleagues.
• Working closely with business and operational stakeholders to identify learning needs and gaps, using data to produce subsequent approaches and plans to address those needs that incorporate existing Capita programmes and interventions and prioritising any new, contract-specific design and delivery.
• Train and coach managers in employee performance development and progression processes.
• Ensure engagement and compliance with mandatory modules, driving completions and managing any relevant exceptions across the contract.
• Manage the Professional Development agenda, supporting colleagues in gaining access to existing Levy-funded apprenticeship programmes and looking at opportunities to bring in new partnerships and programmes with a particular emphasis on improving the offer in the devolved nations.
• Work with the Head of Performance & Development to review future skills and competency requirements and learning needs to identify gaps in current learning programmes.
• Execute and support the Career Pathway Framework across the contract.
• Drive Capita performance and development processes across the contract, focused on strong engagement and quality.
• Support in delivering the DEI and Social Value agenda, where applicable.
• Work closely with the People team to deliver actions stemming from initiatives and data collection such as People Surveys and Exit Interviews, with a particular focus on retention strategies.
• Support the Head of Performance & Development – HAAS, the Head of Talent – HAAS and Senior HR Business Partner with development for high potential individuals within the contract that address pipeline risks and improve diversity.
• Develop and manage the performance, development and wellbeing of direct reports.

What we’re looking for

Essential:

• Strong people management experience.
• Experience in designing and delivering professional development learning.
• Demonstrable experience of people leadership; able to inspire, develop and motivate others to build a proactive can-do attitude throughout the team and foster a high service driven mentality.
• Strong experience of designing and delivering learning activities and interventions across different levels of seniority and business specialism.
• A proactive and positive mindset, particularly in situations where transformation is in progress.

Desirable:

• Previous experience of managing an apprenticeship offer across a business or contract, including management of apprenticeship suppliers.
• Excellent communication, both written and verbal, facilitation and presentation skills, with the ability to converse comfortably with all levels of the business.
• A growth mindset, open to change and new ways of doing things with the ability to spot opportunities and drive cohesion across teams, locations, people, and functions.
• Delivery focused, able to roll up sleeves and get things done.
• Consultative approach with a strong ability to influence and persuade key stakeholders and manage expectations and requirements of multiple stakeholders concurrently.

About HAAS

The Health Assessment Advisory Service (HAAS) arranges and carries out assessments for the Department for Work and Pensions (DWP) and the Department for Communities (DfC). The purpose of the assessment is to understand how an illness or disability affects a person's daily life. After the assessment, the DWP/DfC makes the decision as to whether the individual will receive any benefits.

Annual salary of £43,000

• 25 days' holiday (rising to 27) with the opportunity to buy extra leave.
• The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice.
• Auto-enrolment to our company pension, life assurance, a cycle2work scheme, 15 weeks' fully paid maternity, adoption and shared parental leave, paternity pay of two weeks, and plenty more.
• Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology.
• Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform.
• Access to the Headspace app for you and up to 5 family or friends.

Unlock Your Potential with Capita

At Capita, your career can take you wherever your ambition leads. You’ll become part of a diverse network of talented, forward-thinking professionals working across a wide range of disciplines and sectors. We’re committed to your growth — offering exciting opportunities to expand your skills, explore new paths, and advance your career.

Join us and discover a career with purpose.

What we hope you’ll do next:

Choose 'Apply now' to fill out our short application, so that we can find out more about you.

Equal Opportunities

At Capita, we’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. We want everyone to have the best chance of succeeding as they move through their application and start their career with us. We are an equal opportunity and Disability Confident employer; we want to hear from you if you’d like to discuss any adjustments you might need during your recruitment process.