Employee Relations Partner in London

Employee Relations Business Partner – 4 month contractPermanent, UK home-based

Join Capita\’s ER HubAre you an experienced Employee Relations professional who thrives on delivering expert advice, leading teams, and shaping how organisations manage their people? Capita\’s ER Hub is looking for a proactive, influential ER Business Partner to join our growing team.

This is a fantastic opportunity to play a key role in driving ER excellence across the UK and ROI, developing people‐management capability, and shaping how our business supports thousands of colleagues. If you want to contribute strategically while still staying close to complex, real‐world ER issues — this role offers the perfect balance.

At Capita, we live by our values: Customer First, Always; Fearless Innovation; Achieve Together; Everyone is Valued. These guide how we work, collaborate, and deliver exceptional results.

Job titleEmployee Relations Partner

Job DescriptionWhat you\’ll be doing

Manage and coordinate ER Hub delivery against agreed SLA

Ensure cases and queries are handled promptly, consistently and commercially

Oversee service quality including call listening, SLAs, feedback and system usage

Lead on effective use of the case management tool and audit processes

Use ER and MI data to identify trends and recommend actions

Influence stakeholders and shape HR policies, processes and governance

Support the implementation of the ER operating model

Lead ER Hub initiatives and improvement projects

Manage escalated ER issues including Speak Ups and ET cases

Enhance customer experience through consistent, simplified ER processes

Contribute to developing manager capability across the business

Essential Skills & Experience

CIPD‐qualified with strong, solid, senior, demonstrable ER experience

Previous line management experience

Experience of autonomously and pragmatically managing complex cases up to and including tribunals.

Experience of working with Trade Unions

Strong analytical skills with the ability to use data to drive action

Excellent communication and stakeholder management skills

Highly organised with great attention to detail

Resilient and calm under pressure

Confident decision‐maker with the ability to provide objective challenge

Experience reporting and interpreting ER MI and governance data

Project management experience

Join Capita – Where Innovation Meets OpportunityCapita is a dynamic leader in consulting and digital services, helping some of the UK\’s most recognized organizations transform and thrive. We use cutting‐edge technology and fearless innovation to create smarter, more efficient solutions that make a real difference. Our work spans diverse sectors—government, healthcare, education, and finance—offering you the chance to contribute to projects that impact millions of lives. At Capita, you\’ll be part of a collaborative, forward‐thinking team that values creativity, growth, and inclusion.

We\’re committed to your development and success, providing opportunities to learn, progress, and shape better outcomes for customers and communities. If you\’re ready to make an impact and grow your career, Capita is the place for you. Check out our website www.capita.com.

What\’s in it for you?

UK home based

Competitive salary

23 days\’ holiday, rising to 27 (pro rata) – plus the option to buy more after qualifying period

Paid volunteering day with a charity of your choice

Generous family leave policies – including 15 weeks\’ fully paid maternity, adoption, and shared parental leave

Cycle2Work scheme, pension, life assurance, and more

What we hope you\’ll do nextChoose \’Apply now\’ to fill out our short application, so that we can find out more about you.

We are committed to building a workforce that reflects the diversity of the communities we serve. As part of our strategic goals, we are focused on accelerating gender and ethnic representation in leadership roles. We warmly encourage applications from women and individuals from Black, Asian, and other ethnic minority backgrounds.

We\’re an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We\’re committed to providing an inclusive, barrier‐free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or if you\’d like to discuss other changes or support you might need going forward, please email reasonableadjustments@capita.com and we\’ll get back to you. For more information about equal opportunities and process adjustments, please visit the Capita Careers website.

LocationLondon, United Kingdom

Time TypeFull time

Contract TypeFixed Term

#J-18808-Ljbffr