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- Tasks: Lead and optimise customer service platforms while driving innovation.
- Company: Top consulting firm known for its dynamic and supportive culture.
- Benefits: Competitive salary, hybrid work options, and generous leave policies.
- Why this job: Make a real difference in customer experience with cutting-edge technology.
- Qualifications: Experience in tech roles and familiarity with SaaS platforms required.
- Other info: Join a vibrant team with great opportunities for career advancement.
The predicted salary is between 42000 - 60000 £ per year.
A leading consulting firm is seeking a Technical Project Manager for its Digital Support Team in Greater London. You will manage and optimize customer service platforms, ensuring their stability and improving their functionalities.
The ideal candidate will have hands-on experience in technology roles, familiarity with SaaS platforms, and a strong focus on innovation and customer experience.
This role offers a competitive salary, hybrid working options, and generous benefits including paid parental leave and holiday options.
Digital Support Platform Lead & Change Innovator in London employer: Capita
Contact Detail:
Capita Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Digital Support Platform Lead & Change Innovator in London
✨Tip Number 1
Network like a pro! Reach out to folks in the industry on LinkedIn or at local meetups. We all know that sometimes it’s not just what you know, but who you know that can land you that dream job.
✨Tip Number 2
Prepare for those interviews by practising common questions and scenarios related to digital support and project management. We recommend doing mock interviews with friends or using online platforms to boost your confidence.
✨Tip Number 3
Showcase your skills! Create a portfolio or case studies of past projects where you’ve optimised customer service platforms. We want to see how you’ve made an impact and how you can bring that innovation to our team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Digital Support Platform Lead & Change Innovator in London
Some tips for your application 🫡
Show Your Tech Savvy: Make sure to highlight your hands-on experience with technology roles and SaaS platforms. We want to see how you've tackled challenges in the past and what innovative solutions you've brought to the table.
Focus on Customer Experience: Since this role is all about optimising customer service platforms, share specific examples of how you've improved customer experiences in previous positions. We love seeing candidates who put customers first!
Be Clear and Concise: When writing your application, keep it straightforward. We appreciate clarity, so avoid jargon and get straight to the point about your skills and experiences that align with the role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Capita
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of SaaS platforms and customer service technologies. Be ready to discuss specific tools you've used and how you've optimised their functionalities in previous roles.
✨Showcase Your Innovation Mindset
Prepare examples of how you've driven change or introduced innovative solutions in past projects. This role is all about improving customer experience, so highlight your creative problem-solving skills.
✨Understand the Company Culture
Research the consulting firm’s values and mission. Tailor your responses to show how your personal values align with theirs, especially regarding customer service and innovation.
✨Ask Insightful Questions
Prepare thoughtful questions that demonstrate your interest in the role and the company. Inquire about their current challenges with customer service platforms and how they envision the future of digital support.
