Digital Implementation Specialist in London

We are looking for a Digital Implementation Specialist that comes from a pensions or financial services background to join our growing team. This is an exciting opportunity as we launch new digital pensions products for 3 of our public sector clients. As the Digital Implementation Specialist, you will help design, deliver, and manage a new suite of digital experiences. You will work with the Pensions Digital Product Leads to deliver the digital strategy as part of the team focused on achieving challenging outcome targets and building digital assets for our client and key internal stakeholders.

What you will do:

• Use the Microsoft Dynamics system and other CMS products to deliver website changes and updates for public sector clients
• Manage relationships between teams, partners, and customers
• Work with project teams and key stakeholders to develop and deliver web content solutions within project timeframes and objectives
• Undertake the management of web content and systems
• Work closely with IT to understand technical constraints in journeys and help adjust the journey appropriately
• Draft new/amended products or services as needed
• Work closely with the Digital Implementation Manager, wider engagement team and the pensions business to use insightful reporting
• Collaborate with research leads to conduct website usability testing to review site performance
• Assist in key digital initiatives
• Raise awareness and assist in driving online traffic, visitor conversion and brand awareness
• Analyse, monitor and report on client websites
• Extract and manipulate data for use in segmented campaigns
• Optimise key pages within the site for SEO
• Assist the delivery of the web content plan
• Be responsible for the delivery of some monthly client reporting

What we are looking for:

Essential

• Experience in the management of website content and digital products using MS Dynamics
• Experience of personalisation, segmentation, automated communications, content management, email and SMS tools, campaign-specific web developments, and App integration
• Have worked in financial services on digital product journeys
• Demonstrate strong communication skills and the ability to articulate information in front of stakeholders and clients

Desirable

• Experience in a digital pensions environment

At Capita Pension Solutions (CPS) we continue to grow and evolve our Strategy & Product function. We are at another exciting point in that evolution, defining and executing CPS's strategic goals as well as developing the next generation of market-leading Products and Services. We have ambitious objectives and plans for 2026 and beyond.

23 days' holiday (rising to 27) with the opportunity to buy extra leave, company matched pension, life assurance, a cycle2work scheme, 15 weeks' fully paid maternity, adoption and shared parental leave, paternity pay of two weeks, and plenty more. Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology. The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice. Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform.

What we hope you'll do next:

Choose 'Apply now' to fill out our short application, so that we can find out more about you. We're an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We're committed to providing an inclusive, barrier-free recruitment process and working environment for everyone.