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- Tasks: Support quality management and ensure compliance in clinical processes.
- Company: Join Capita, a leader in health assessments with a commitment to quality.
- Benefits: Competitive salary, generous holiday, and flexible volunteering opportunities.
- Why this job: Make a real difference in healthcare while advancing your career.
- Qualifications: HCP with 3+ years experience and strong communication skills.
- Other info: Inclusive workplace with diverse opportunities for growth.
The predicted salary is between 36000 - 48000 £ per year.
What you'll be doing:
- Supporting the Head of Quality and working alongside the CRT/Support Departmental managers.
- Helping maintain complaint management and ensuring that all complaint responses are 100% fit for purpose.
- Supporting the HCPs, CCAs, Customer Relations Team (CRT) and CRT Managers to ensure that all complaints are being managed to the best of our ability.
- Undertake Clinical Guidance review ensuring that all our process guides are up to date.
- Help to support the Head of Quality in ensuring that all clinical staff within the business are adhering to the correct policies and procedures, therefore maintaining Clinical Governance.
- Support the Head of Quality/NMC revalidation lead to monitor revalidation for nurses, doctors, physiotherapists and occupational therapists. Liaise with the Responsible Officer.
- Respond to any requests that come through from the Department in relation to Mandatory Reconsideration Requests and Appeals Requests.
- Support the Head of Quality to respond to Departmental and External Body requests; these may come in the form of: FOIs, SARs, Change, Governing Body Requests etc.
- Support the Clinical Author in producing, reviewing and updating clinical training.
- Support the Head of Quality and work alongside the other CSLs to maintain good clinical quality across the business.
What we're looking for:
- HCP (Doctor, Nurse, OT or Physiotherapist) with a minimum of three years post registration experience.
- WCA Approved Assessor/Auditor in order to provide support to HCPs.
- Competent in using Microsoft suites: Excel, Word, PowerPoint, Outlook.
- Excellent interpersonal skills.
- Ability to work well as part of a multidisciplinary team and build positive working relationships with both medical colleagues and administrative support staff.
- Highly developed oral and written communication skills and ability to negotiate successfully and respond to a rapidly changing work environment.
- Understanding of the Medical MIS to interrogate the MIS and identify exceptions in high‐quality clinical performance within the business.
- You will be required to undergo and successfully gain a BPSS security clearance check in order to undertake this position.
About HAAS:
The Health Assessment Advisory Service (HAAS) arranges and carries out assessments for the Department for Work and Pensions (DWP) and the Department for Communities (DfC). The purpose of the assessment is to understand how an illness or disability affects a person's daily life. After the assessment, the DWP/DfC makes the decision as to whether the individual will receive any benefits. The Health Assessment Advisory Service is delivered on behalf of the DWP & DfC by Capita.
What's in it for you?
- A competitive basic salary of up to £48,000 dependent on experience.
- 25 days' holiday (rising to 27) with the opportunity to buy extra leave.
- The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice.
- Auto‐enrolment to our company pension, life assurance, a cycle2work scheme, 15 weeks' fully paid maternity, adoption and shared parental leave, paternity pay of two weeks...and plenty more.
- Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology.
- Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform.
- Access to the Headspace app for you and up to 5 family or friends.
Unlock Your Potential with Capita:
At Capita, your career can take you wherever your ambition leads. You'll become part of a diverse network of talented, forward‐thinking professionals working across a wide range of disciplines and sectors. We're committed to your growth – offering exciting opportunities to expand your skills, explore new paths and advance your career. Join us and discover a career with purpose.
What we hope you'll do next:
Choose 'Apply now' to fill out our short application, so that we can find out more about you. At Capita, we're committed to providing an inclusive, barrier‐free recruitment process and working environment for everyone. We want everyone to have the best chance of succeeding as they move through your application and start your career with us.
We are an equal opportunity and Disability Confident employer; we want to hear from you if you'd like to discuss any adjustments you might need during your recruitment process. Please email reasonableadjustments@capita.com or call 07784 237318 and we'll get back to you to discuss.
For more information about equal opportunities and the types of adjustments we can offer, please visit the Capita Careers website.
If you have a question that does not relate to adjustments during your recruitment process, please email our Talent Acquisition team - CPScareers@capita.com.
As part of our commitment to building an inclusive and diverse workforce, we would particularly welcome applications from people who are from Black, Asian and other ethnic minority backgrounds.
Clinical Support Lead (CSL) - Compliance, WCA in London employer: Capita
Contact Detail:
Capita Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Clinical Support Lead (CSL) - Compliance, WCA in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the healthcare field, especially those who work at Capita or similar organisations. A friendly chat can open doors and give you insider info about the role.
✨Tip Number 2
Prepare for the interview by brushing up on your clinical governance knowledge. Be ready to discuss how you’ve maintained quality in past roles. We want to see your passion for compliance and patient care!
✨Tip Number 3
Show off your interpersonal skills during the interview. Remember, this role is all about teamwork and communication. Share examples of how you've built positive relationships with colleagues in the past.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team at Capita.
We think you need these skills to ace Clinical Support Lead (CSL) - Compliance, WCA in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your experience aligns with the Clinical Support Lead role. Use keywords from the job description to show that you understand what we're looking for.
Showcase Your Skills: Don’t just list your qualifications; demonstrate how your skills, especially in complaint management and clinical governance, make you a great fit for our team. We want to see real examples of your work!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon and ensure your communication is easy to follow. This reflects the strong written skills we value.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Capita
✨Know Your Stuff
Make sure you brush up on the key responsibilities of the Clinical Support Lead role. Understand complaint management processes and how to ensure responses are fit for purpose. Familiarise yourself with clinical governance and the importance of adhering to policies and procedures.
✨Showcase Your Experience
Be ready to discuss your post-registration experience as an HCP. Highlight specific examples where you've successfully managed complaints or supported clinical staff. This will demonstrate your capability and understanding of the role's requirements.
✨Communication is Key
Since excellent interpersonal skills are crucial, practice articulating your thoughts clearly. Prepare to discuss how you've built positive relationships in multidisciplinary teams and how you handle negotiations in a rapidly changing environment.
✨Get Familiar with the Tools
As the role requires competency in Microsoft suites, make sure you're comfortable using Excel, Word, PowerPoint, and Outlook. Consider preparing a few examples of how you've used these tools effectively in your previous roles to support your case.
