Client Services Manager in London

We are looking for a Client Services Manager to join Capita Pensions Solutions to lead and nurture relationships with two of our key pensions’ clients. You will be a trusted partner and help the team drive client satisfaction through proactive engagement and strategic collaboration. You will bring strong organisational skills to the role and support projects through their life cycle to completion as well as attending client meetings, monitoring agreed actions and ensuring they are allocated and followed up.

Key Accountabilities

• Support operations through active and accountable client management, communicating operational changes to clients and gaining buy in/permission where required.
• Ensure that management of and delivery of all services to clients is carried out effectively and that propositions to grow these clients are successfully taken to clients as relevant.
• Support with the IT digital roadmap and global delivery model aspirations through effective communication to clients.
• Delivery of agreed client and contractual expectations and obligations.
• Ownership / Management of Change Control Notes or Letters of Variation for tasks completed outside of the contract.
• Oversight and approval of invoicing as per the contract and the services provided.
• Attend client meetings, ensuring papers are issued in a timely fashion and in the agreed format.
• Lead on instructions of services into the delivery team, including any decisions or actions from client meetings and follow through to completion.
• Manage client escalation process and ensure all relevant stakeholders are kept aware of issues.
• Keep CRM system (Salesforce) fully up to date.

What are we looking for

Essential

• DB Pensions knowledge.
• Experience of building strong relationships with external clients and internal stakeholders.
• Worked in a project-based environment including project governance and invoicing.
• Strong communication skills verbal and written.
• Strong attention to detail.
• Strong organisational skills.

Desirable

• Experience in a Lean Six Sigma environment.

About Capita Pension Solutions

At Capita Pension Solutions (CPS) we continue to grow and evolve our Strategy & Product function. We are at another exciting point in that evolution, defining and executing CPS’s strategic goals as well as developing the next generation of market leading Products and Services. We have ambitious objectives and plans for 2026 and beyond.

23 days’ holiday (rising to 27) with the opportunity to buy extra leave. Company matched pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks...and plenty more. Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology. The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice. Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform.

What we hope you’ll do next:

Choose ‘Apply now’ to fill out our short application, so that we can find out more about you. We’re an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or if you’d like to discuss other changes or support you might need going forward, please email Iqbal at or call and we’ll get back to you. For more information about equal opportunities and process adjustments, please visit the Capita Careers website. As part of our commitment to building an inclusive and diverse workforce, we would particularly welcome applications from people who are from Black, Asian and other ethnic minority backgrounds. Access to Work can help candidates with a physical or mental health condition or disability to get support in the hiring process, including communication support at interviews such as a British Sign Language interpreter. If you require this support you can apply for this support.