Account Manager in London

Key accountabilities:
Drive sales performance and achieve account growth and margin targets, contributing to division performance
Deliver high levels of client satisfaction and retention (measured by cNPS and contract renewal rates)
Through deep understanding of the client’s strategic and operational priorities
- identifies where division can bring new value to the client through service innovation and / or new services that meet the client needs
- works in partnership with clients to identify and crystalise solutions to improve their existing service or address new service requirements
Develops win strategies that maximise profitable growth by engaging
- new customer & product insight & innovation into retender opportunities
- Business Development, proposition & pre-sales teams to co-create solutions to address new client needs
- Transactional Sales team to quote and close sales for standard services
Proactively develops and executes account growth plans and drives pipeline opportunities to close and win
Applies rigorous data-led sales reporting (through Salesforce) to drive timely & best return on sales pursuit decision-making and inform pipeline understandin
Shapes go-to-market strategy & execution plans by bringing Voice of Customer (VoC) and client insight to strategy planning, target setting & proposition requirements
Adheres to CPS commercial, architectural and operational governance standards
[Where relevant] Inspires, motivates a high-performing account management team by modelling and instilling a culture of account-based sales excellence, coaching and performance management

Job title:

Account Manager

Job Description:

Key Responsibilities:

• Account Growth and Planning
  • Develop and execute robust account growth plans, informed by client insight and market trends
  • Identify and pursue opportunities for re-tender, renewal, and new business, supported by win strategies, in collaboration with Business Development and Sales Operations as appropriate.
  • Use data-driven approaches (e.g. Salesforce) for pipeline management, forecasting, and reporting to enable accurate data-led sales planning, reporting and performance.
• Client Relationship Management
  • Build, maintain, and deepen trusted relationships with clients and network, to bring new insight to client’s strategic priorities and operational challenges and transformation agenda.
  • Act as a strategic advisor, shaping future service requirements and influencing client stakeholders.
• Collaboration and Solution Development
  • Work in partnership with Business Development, Pre-Sales team, AIPO to co-create solutions that address client needs
  • Orchestrate cross-functional teams to deliver new business acquisition and seamless transitions into account management
• Governance and Compliance
  • Lead qualification recommendations through sales governance.
  • Ensure all opportunities and proposals adhere to Capita’s commercial, operational, and architectural standards
  • Maintain high standards of data quality and compliance in all account management activities
• Sales Leadership and Team Enablement
  • Lead, coach and inspire account management teams to deliver sales excellence and high performance
  • Model best practice in account planning, sales execution, and client engagement to drive sales performance and deliver account growth.
  • Identify and address training needs, fostering a culture of continuous learning and improvement
  • Works in partnership with Business Development to on-board and ensure a smooth transition of new business into client account management

Location:

London

,

United Kingdom

Time Type:

Full time

Contract Type:

Permanent