At a Glance
- Tasks: Lead digital transformation for TV Licensing, enhancing customer experiences through web optimisation.
- Company: Join Capita, a forward-thinking company focused on improving digital services.
- Benefits: Competitive salary, generous holiday, and support for personal development.
- Other info: Inclusive workplace with opportunities for career growth and community involvement.
- Why this job: Make a real impact on customer journeys while developing your digital expertise.
- Qualifications: Experience in digital products, web experimentation, and stakeholder management required.
The predicted salary is between 55000 - 55000 £ per year.
Help shape better digital experiences for TV Licensing customers. Are you passionate about improving online experiences, turning customer insight into action and delivering meaningful digital change? Join Capita as a Senior Product Owner - Web & Experimentation and take a leading role in developing TV Licensing's day-to-day digital services. You'll combine hands-on operational ownership with the opportunity to influence priorities and drive improvements across our website and experimentation services.
Working with senior stakeholders, you'll help make self-service simpler and create more joined-up customer experiences across channels. With web experimentation, user testing and content management at the heart of the role, this is an opportunity to turn your digital expertise into measurable improvements for customers and the business.
About TVL
TV Licensing (TVL) helps customers check whether they need a TV Licence, pay or renew their licence, and manage their details online. Capita administers TV Licensing services in the UK on behalf of the BBC, with a focus on improving customer experience and operational efficiency. In this role, you'll help develop the digital services that support those customer journeys, bringing together customer insight, experimentation and a practical focus on continuous improvement.
What you'll be doing
- Own the day-to-day digital operation, overseeing website content, experimentation and user experience optimisation to support effective customer journeys.
- Partner with internal and external senior stakeholders to grow and develop TV Licensing's business-as-usual digital services.
- Develop and own your operational delivery, translating the digital strategy into action.
- Influence delivery of the digital strategy while balancing wider business challenges and priorities.
- Act as a lead subject matter expert for digital optimisation and business change, championing a digital-first approach where appropriate.
- Use your understanding of digital channel performance to identify opportunities for improvement.
- Lead the prioritisation of digital projects, aligning them with wider business change priorities.
- Work with senior stakeholders to ensure projects are fully costed and supported by clear, measurable benefits.
- Collaborate with Finance and Resource Planning teams to support a joined-up approach to benefits realisation.
What you'll bring
- The ability to manage and co-ordinate requests from internal and external stakeholders.
- Strong prioritisation skills, balancing work across your team and the wider business.
- Extensive knowledge of digital products and services, with the expertise to act as a digital subject matter expert.
- Essential experience of owning and delivering web experimentation, user testing and content management.
- Excellent knowledge of TV Licensing processes and systems, together with at least 12 months' digital experience.
- A successful track record in relationship management and experience of working with senior stakeholders.
- Excellent interpersonal and influencing skills, alongside experience of team management.
What's in it for you?
- A competitive salary: Up to 55,000 (DOE) per year.
- Time to recharge: 23 days' holiday, rising to 29, with the opportunity to buy extra leave.
- Give something back: take a paid day to volunteer for our charity partners or a cause of your choice.
- Support for you and your family: auto-enrolment in our company pension, life assurance, a cycle2work scheme, 15 weeks' fully paid maternity, adoption and shared parental leave, and two weeks' paternity pay.
- Benefits to suit your lifestyle: voluntary discounts and offers across retail, socialising, health and wellbeing, travel and technology.
- Connect and belong: access to Employee Network Groups representing every strand of diversity, with an open, inclusive space to connect and learn from colleagues.
Unlock Your Potential with Capita
At Capita, your career can take you wherever your ambition leads. Join a diverse network of talented, forward-thinking professionals working across a wide range of disciplines and sectors. We're committed to your growth, with opportunities to expand your skills, explore new paths and advance your career. Join us and discover a career with purpose.
Equal Opportunities
At Capita, we're committed to an inclusive, barrier-free recruitment process and working environment. We want everyone to have the best chance to succeed, from applying to starting their career with us. We're an equal opportunity and Disability Confident employer. If you need adjustments during recruitment, please email reasonableadjustments@capita.com or call 07784 237318. We'll get back to you to discuss the support you need.
Senior Product Owner - Web & Experimentation in Liverpool employer: Capita
Capita Pension Solutions is an excellent employer, offering a dynamic work culture that prioritises accuracy and data integrity in the pensions sector. With a strong focus on employee growth, you will have the opportunity to advance within a growing consulting practice while working remotely on complex projects that make a meaningful impact. The supportive environment encourages continuous learning and collaboration, making it a rewarding place to develop your career.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Product Owner - Web & Experimentation in Liverpool
✨Join Product Management Meetups
Get involved in local product management meetups or workshops. These events are perfect for meeting industry folks, sharing ideas, and staying updated on trends. Plus, you never know who might be hiring—it's a fantastic way to make connections that could lead to a job at places like Capita!
✨Show Off Your Product Sense
Create case studies or mini-projects showcasing your product management skills, and share them on platforms like Medium or LinkedIn. This not only puts your skills on display but also boosts your visibility in the product community. Imagine how impressed the hiring team at Capita would be by your initiative!
✨Utilise Online Communities
Dive into online product management communities like Product Coalition or Mind the Product. Engage in discussions, ask questions, and share your insights. These platforms are goldmines for networking and finding hidden job opportunities—many companies often scout talent from within these circles.
✨Leverage Your University Network
If you’ve recently graduated or are still in uni, tap into your alumni network for connections in product management. Many universities have their own job boards and affinity resources to help graduates land roles. Don't forget to keep an eye out for job openings at Capita through your school's career services!
We think you need these skills to ace Senior Product Owner - Web & Experimentation in Liverpool
Some tips for your application 🫡
Show Off Your Product Passion:When applying for a product management role like Senior Product Owner - Web & Experimentation, let your passion for developing products shine through in your cover letter. Share specific examples of products you've managed, how you solved user needs, and any successful outcomes you've achieved. This is your chance to showcase your understanding of the product lifecycle!
Highlight Your Cross-Functional Skills:Product management isn't just about understanding the product; it’s about collaborating with different teams! Make sure to emphasise your experience working with developers, designers, and marketers. Use your CV to showcase your ability to bridge gaps between these areas, and include relevant experiences that demonstrate your communication and leadership skills!
Include Your Metrics and Achievements:In a full-time product management application, data speaks volumes! Quantify your achievements wherever possible. Did you increase user retention by a certain percentage? Launch a product ahead of schedule? Include these metrics in your CV to paint a picture of your impact and effectiveness in previous roles.
Tailor Your CV to the Role:Make sure your CV is tailored for the Senior Product Owner - Web & Experimentation position at Capita. Use keywords from the job description and ensure your relevant experiences are front and centre. Highlight any certifications or relevant training you’ve completed that will make you stand out as a strong candidate for the role. And remember, we’re excited to see your application on our website!
How to prepare for a job interview at Capita
✨Understand the Product Life Cycle
As a product management candidate, we need to get our head around the complete product life cycle. Be prepared to discuss real-world examples of how you’ve managed product development from ideation to launch. Bring specific insights on tools like JIRA or Trello that can help streamline these processes.
✨Showcase Your Cross-Functional Skills
Product management is all about collaboration. We should be ready to highlight how we’ve worked across teams—think marketing, engineering, and design. Prepare to discuss scenarios where you had to mediate differing opinions and how you got everyone on board with a shared vision.
✨Prepare for Case Studies
In a full-time role, we can expect to encounter case study questions during our interviews. Practise solving hypothetical product problems on the spot, such as prioritising features for a new app or improving user engagement metrics. This will show our analytical thinking and decision-making skills.
✨Know Your Metrics
Let’s face it, numbers are our best friends in product management. We should prepare to discuss key performance indicators (KPIs) and how we've used analytics to inform product decisions. Dive into examples where data has driven our strategy for improvements or justified product changes.
