At a Glance
- Tasks: Support local communities by visiting customers and discussing TV licence requirements.
- Company: Join a forward-thinking company dedicated to community support.
- Benefits: Enjoy a competitive salary, company car, flexible hours, and generous holiday allowance.
- Other info: Great career growth opportunities in an inclusive work environment.
- Why this job: Make a real difference in people's lives while enjoying independence and flexibility.
- Qualifications: Full UK driving licence and strong communication skills required.
The predicted salary is between 31650 - 31650 £ per year.
Join us as a Field Officer and play a key role in supporting local communities. You’ll visit customers at their homes, discuss TV licence requirements, explain available solutions, and help them take the next steps—with full training, great benefits, and the freedom of working independently.
What’s in it for you?
- £31,650 annual salary
- Company car (for work and personal use) or £3,700 annual car allowance
- Mileage paid—including your daily commute from home
- Flexible 36.5‑hour working week, with the option of a four‑day schedule
- Generous holiday allowance, plus opportunities to purchase extra leave
- Pension, life assurance, paid volunteering day and family‑friendly policies
- Safety measures including Body Worn Video and a lone worker support system
- Access to discounts, wellbeing support, and colleague diversity networks
- Financial wellbeing tools and resources
Work Schedule Requirements
To support customers at times that work best for them, Field Officers work 12 of their weekly 36.5 hours between 4pm and 9pm (Mon–Fri) or at any time over the weekend. This flexible pattern allows you to structure your week around your lifestyle.
You’ll begin and end each day from home, travelling locally across Liverpool (to be considered for this role you must live in L postcode areas) using a company vehicle or your own. All equipment and training will be provided.
Core Responsibilities
- Visit addresses where no TV licence is recorded
- Communicate clearly and professionally with customers
- Explain licensing requirements and available options
- Set up and manage payment plans where appropriate
- Accurately record visit outcomes using mobile technology
- Work independently and make sound decisions on the ground
- Occasionally attend court as part of the enforcement process
Essential Skills, Behaviours & Requirements
We’re looking for people who can bring the following:
- Full UK Driving Licence (Essential)
- Strong communication skills and the ability to engage with people from all backgrounds
- Ability to stay calm, professional and resilient in a range of customer situations
- Problem‑solving mindset with good judgement
- High attention to accuracy when recording information
- Ability to work independently and manage your own schedule
- Comfort with technology, including mobile devices and apps
- A positive attitude and willingness to learn
- Mobility and readiness to travel locally throughout the L postcode area
- Schedule flexibility to work required evening and weekend hours
- Experience in customer‑facing roles is essential—your attitude, professionalism, and ability to communicate are what matter most.
What we hope you’ll do next:
Choose ‘Apply now’ to fill out our short application, so that we can find out more about you.
We’re an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or if you’d like to discuss other changes or support you might need going forward, please email Iqbal at reasonableadjustments@capita.com or call 07784 237318 and we’ll get back to you. For more information about equal opportunities and process adjustments, please visit the Capita Careers website.
Location: Liverpool, United Kingdom
Time Type: Full time
Contract Type: Permanent
Field Enforcement Officer in Liverpool employer: Capita
Join us as a Field Enforcement Officer in Liverpool, where you'll enjoy a competitive salary of £31,650, a company car or generous car allowance, and a flexible working schedule that allows you to balance your personal life. Our supportive work culture prioritises employee wellbeing with benefits like a pension scheme, paid volunteering days, and access to diversity networks, ensuring you have the resources to thrive both personally and professionally. With comprehensive training and opportunities for growth, this role offers a meaningful way to engage with local communities while enjoying the independence of working from home.
StudySmarter Expert Advice🤫
We think this is how you could land Field Enforcement Officer in Liverpool
✨Tip Number 1
Get to know the company and its values before your interview. This will help you tailor your responses and show that you're genuinely interested in the role. Plus, it’ll give you some great talking points!
✨Tip Number 2
Practice your communication skills! As a Field Enforcement Officer, you'll need to engage with a variety of people. Role-play common scenarios with a friend to build your confidence and refine your approach.
✨Tip Number 3
Be ready to showcase your problem-solving skills during the interview. Think of examples from past experiences where you’ve had to think on your feet or handle difficult situations—this is key for the role!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and keen to join our team!
We think you need these skills to ace Field Enforcement Officer in Liverpool
Some tips for your application 🫡
Be Yourself:When filling out your application, let your personality shine through! We want to get to know the real you, so don’t be afraid to share your experiences and what makes you unique.
Tailor Your Application:Make sure to align your skills and experiences with the job description. Highlight how your background fits the role of a Field Enforcement Officer, especially your customer-facing experience and communication skills.
Keep It Clear and Concise:We appreciate clarity! Use straightforward language and avoid jargon. Make your points clear and to the point, so we can easily see why you’d be a great fit for our team.
Apply Through Our Website:Don’t forget to apply through our website! It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it’s super quick and user-friendly!
How to prepare for a job interview at Capita
✨Know Your Stuff
Before the interview, make sure you understand the role of a Field Enforcement Officer. Familiarise yourself with TV licence requirements and the importance of clear communication. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
Since this role involves engaging with customers from various backgrounds, practice articulating your thoughts clearly. You might want to prepare examples of how you've successfully handled customer interactions in the past. This will demonstrate your strong communication skills and problem-solving mindset.
✨Demonstrate Independence
The job requires a lot of independent work, so be ready to discuss how you manage your time and make decisions on your own. Think of situations where you've had to work autonomously and how you ensured tasks were completed efficiently. This will highlight your ability to thrive in a flexible working environment.
✨Be Tech-Savvy
As you'll be using mobile technology for recording visit outcomes, brush up on your tech skills. Be prepared to discuss any relevant experience you have with mobile devices or apps. Showing that you're comfortable with technology will give you an edge in the interview.
