At a Glance
- Tasks: Handle inbound calls, provide information, and resolve queries for members and beneficiaries.
- Company: Capita Pension Solutions, a supportive and inclusive workplace in Liverpool.
- Benefits: 23 days holiday, company-matched pension, and discounts on various services.
- Other info: Full-time role with no evenings or weekends, perfect for work-life balance.
- Why this job: Join a dynamic team and make a real difference in customer service.
- Qualifications: Previous customer service experience and strong problem-solving skills required.
The predicted salary is between 25155 - 25155 £ per year.
Capita Pension Solutions are looking for Customer Service Representatives to join their permanent team in Liverpool. This office‑based role involves handling a high volume of inbound calls from members and their beneficiaries, providing information and resolving queries within agreed service levels.
Job Details
- Location: Liverpool, United Kingdom
- Type: Full time, Permanent
- Hours: 37.5 per week, Monday to Friday, 8:00am to 6:00pm, no evenings or weekends.
- Salary: £25,155 per annum
- Start date: 10th August 2026
Responsibilities
- Take a high volume of inbound calls from a wide range of members and beneficiaries.
- Provide accurate information and resolve queries within service levels.
- Work within a supportive team, receiving training and encouragement from the Team Manager.
- Utilise virtual training to acquire the skills and knowledge required to handle every call efficiently.
Qualifications and Experience
- Previous customer service experience in a high‑volume call centre or face‑to‑face setting.
- Excellent telephone manner, empathy and ability to build rapport with members.
- Strong problem‑solving skills, attention to detail, and ability to prioritise and use initiative.
- Great passion for customer service and ability to resolve queries quickly and efficiently.
- Knowledge of pensions is advantageous but not essential.
- Minimum five years continuous UK residency for enhanced security clearance.
Practical Details
Proof of right to work checks will be conducted via digital ID verification if you hold a valid passport; otherwise, an in‑person verification at a designated Capita office is required.
Benefits
- 23 days’ holiday, rising to 27 days.
- Company‑matched pension and life assurance.
- 15 weeks fully paid maternity, adoption and shared parental leave; two weeks paid paternity.
- Discounts on insurance, retail, socialising, health and wellbeing, travel, technology.
- Discounted insurance policies and other perks.
EEO Statement
Capita is an equal‑opportunity and Disability Confident employer. We recruit and develop people based on merit and passion and are committed to providing an inclusive, barrier‑free recruitment process. We especially welcome applications from people from Black, Asian and other ethnic minority backgrounds.
Contact and Application
To apply, submit an up‑to‑date CV and complete the quick application. For assistance with alternative formats or adjustments, contact reasonableadjustments@capita.com or call +44 7784 237318.
Customer Service Representatives (Liverpool) - 11th August Start employer: Capita
Capita Pension Solutions is an exceptional employer, offering a supportive work environment in Liverpool where employees can thrive. With a strong focus on employee development through comprehensive training and a commitment to work-life balance, including no evening or weekend shifts, the company provides generous benefits such as increased holiday entitlement and family leave. Join a diverse team that values inclusivity and fosters a culture of collaboration, making it a rewarding place to build your career in customer service.
