At a Glance
- Tasks: Handle incoming calls and support members with pension queries.
- Company: Join Capita Pension Solutions, a leading UK pension firm.
- Benefits: Enjoy a competitive salary, 23 days holiday, and great discounts.
- Other info: Permanent role in a supportive team with excellent career growth opportunities.
- Why this job: Make a real difference in people's lives while developing your customer service skills.
- Qualifications: Previous customer service experience and a passion for helping others.
The predicted salary is between 25155 - 25155 £ per year.
Capita Pension Solutions are looking for Customer Service Representatives to join our established team on a permanent basis. The role involves handling incoming calls from a wide range of members and their beneficiaries, supporting them with queries relating to their pensions. This is a permanent office-based position in central Liverpool, working 37.5 hours per week Monday to Friday, between 8am and 6pm, with no evenings or weekends. The salary is £25,155 per annum.
What You’ll Be Doing
- Taking a high volume of inbound calls from a wide range of members and their beneficiaries.
- After your in-depth training period you will be able to handle a wide range of queries within agreed service levels.
- Working in your team, you’ll be supported and encouraged by your Team Manager to develop your skills within a fast-paced environment.
- Your training will be virtual and very comprehensive to ensure you are fully equipped with the skills and knowledge to be able to handle every call efficiently.
What We’re Looking For
- Previous customer service experience, either within a high-volume contact centre environment or in a face-to-face setting, with confidence in handling a high volume of interactions and working comfortably in a contact centre role.
- Excellent telephone manner with the ability to display empathy and know how to build and maintain a strong rapport with members.
- Great passion for customer service with the ability to resolve queries quickly and efficiently.
- Excellent attention to detail, with the ability to prioritise and use your initiative.
- Knowledge and experience of pensions (advantageous but NOT essential).
What’s in it for You
- Starting salary £25,155 per annum
- 23 days' holiday (rising to 27) with the opportunity to buy additional days
- Discounted insurance policies
- Company matched pension
- Life assurance
- 15 weeks' fully paid maternity, adoption and shared parental leave, paternity pay of two weeks
- Discounts on retail, socialising, health and wellbeing, travel and technology
- And much more.
Equal Opportunities
We’re an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We’re committed to providing an inclusive, barrier‑free recruitment process and working environment for everyone.
Customer Service Representatives (Liverpool) - 10th August Start employer: Capita
Capita Pension Solutions is an excellent employer, offering a supportive work culture in the heart of Liverpool. With a focus on employee development, comprehensive training, and a range of benefits including generous holiday allowances and family leave, we prioritise the well-being and growth of our team members. Join us to be part of a leading pension firm that values diversity and inclusivity while providing meaningful career opportunities.
