Area operations Manager in Liverpool

We are seeking a dynamic Operations Manager, to cover Northern England and Scotland, to lead and manage our field-based team in meeting the operational requirements of the Gas Registration Scheme. This role also involves supporting various other business areas related to the contract. If you are a motivated leader with a passion for operational excellence, we would love to hear from you!

What you’ll be doing:

• Proactively ensure personal safety and the safety of others by ensuring that the companies Health and Safety Policies, operational procedures and risk assessments are adhered to.
• Manage and work with the field-based staff in a specific area to effectively monitor the competence and delivery of gas safety by registered businesses and engineers.
• Establish and maintain effective relationships with external Stakeholders, Enforcement Bodies and others that have influence over and/or manage gas safety.
• Manage risk-based inspection regimes with Registered businesses including organising and facilitation of inspection events.
• Effectively manage a team to ensure Key Performance Indicators and Corporate/individual Objectives are achieved within agreed timescales.
• Effectively performance manage a team either collectively or individually when objectives and targets are not being met and/or when disciplinary processes are deemed necessary.
• Effectively develop and deliver presentations and/or events to Stakeholders, Enforcement Bodies and others that have influence over gas safety when required.
• Effectively support activities around illegal gas work.
• Manage the application of proportionate sanctions in a timely manner in respect of registered businesses and/or engineers.
• Manage special projects e.g. post incident follow up and Enforcement Body support.
• Review, design, develop and take ownership of operational procedures and processes as agreed with line and/or senior managers.
• Manage the escalation of complaints against service (internal and external) to a conclusion.
• Produce relevant reports within agreed timescales.
• Facilitate and chair operational meetings.
• Mentor/coach new and existing field staff.
• Manage delivery of Quality control/compliance of their staff.
• Cover call out rota for staff working outside of normal business hours.

What we’re looking for:

(Essential):

• Subject matter expert (SME) with extensive gas industry experience and relevant qualifications.
• In-depth knowledge of Gas Industry Sector affected by the Registration Scheme.
• In-depth knowledge of Enforcement Bodies affected by the Registration Scheme.
• Relevant experience or qualification in conflict management.
• Relevant experience or qualification in project management.
• Relevant experience or qualification in post incident follow up and support to Enforcement/Investigation bodies.
• Relevant experience or qualification in Information Technology e.g. Word, Excel, Power BI and Outlook.
• Relevant Auditor qualification.
• Relevant Health and safety qualifications e.g. IOSH.
• Knowledge and understanding of Key Accounts expectations and needs.
• Relevant experience or qualification in a management discipline.
• In-depth knowledge of the CAPITA/HSE Contract re: Gas Registration Scheme.
• Driving licence.
• Presentation and facilitation skills.

(Other):

• Key understanding of KPIs & PIs relating to the contract.
• Broad knowledge of the CAPITA group of companies, ethos and method of operation.
• Sound working knowledge of CAPITA Management Systems.
• A competitive basic salary plus company car.
• 23 days’ holiday (rising to 27) with the opportunity to buy extra leave.
• The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice.
• Auto-enrolment to our company pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks…and plenty more.
• Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology.
• Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform.
• You’ll get the chance to follow your chosen career path anywhere in Capita. You’ll be joining a network of experienced, innovative and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we’ll provide the support you need to do just that. Our purpose is to create a better outcome for you.

What we hope you’ll do next:

Choose ‘Apply now’ to fill out our short application, so that we can find out more about you.

Equal Opportunities

At Capita, we’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. We want everyone to have the best chance of succeeding as they move through their application and start their career with us. We are an equal opportunity and Disability Confident employer, we want to hear from you if you’d like to discuss any adjustments you might need during your recruitment process.