At a Glance
- Tasks: Monitor and resolve network incidents in a fast-paced, 24/7 environment.
- Company: Join Capita, a leader in consulting and digital services.
- Benefits: Earn up to £32,000 plus a 30% shift allowance and extensive training.
- Other info: Enjoy career progression opportunities and a supportive, inclusive workplace.
- Why this job: Make a real impact while developing your skills in network engineering.
- Qualifications: Experience in troubleshooting networking technologies; certifications are a plus.
The predicted salary is between 32000 - 32000 £ per year.
We are seeking a Network Operations Centre (NOC) Engineer to join our 24/7 Technology Operations Command Centre operation based at Hill View House, Newtownabbey. This is a hands-on, shift-based role operating in a fast-paced, high-visibility environment, responsible for the monitoring, diagnosis, and resolution of network incidents across a diverse, mission-critical customer estate.
Working Pattern:
- 24/7 shift-based role (days and nights)
- Typical pattern: 4 on / 4 off
- Day shifts: 07:00-19:00
- Night shifts: 19:00-07:00
What we are looking for:
- Practical experience in troubleshooting across routing and switching technologies.
- Experience working as a Network Engineer in an enterprise or service provider environment is desirable.
- Ideally an understanding of networking fundamentals including TCP/IP, DNS, LAN/WAN, VLANs, and routing protocols (e.g. BGP, OSPF).
- Desirable to have experience supporting multi-vendor environments (e.g. Cisco, Juniper, Palo Alto, AWS).
- Familiarity with monitoring, alerting, and ticketing systems (e.g. SolarWinds, ServiceNow, BMC Remedy).
- Excellent problem-solving and analytical skills.
- Ability to remain calm and methodical during high-severity incidents.
- Highly organised, with strong attention to detail and documentation standards.
- Team-oriented, with the confidence to take ownership of incidents and decisions.
Qualifications:
- CCNA or equivalent networking certification is desirable but not essential (CCNP, JNCIA advantageous).
- Eligible to obtain Security Clearance.
Based onsite within our brand new Technology Operations Command Centre, you will play a key role in ensuring the stability, performance, and availability of complex network and systems environments, working closely with internal engineering teams and third-party suppliers.
What you'll be doing:
- Proactively monitor network performance, capacity, and availability using enterprise monitoring tools (e.g. SolarWinds, PRTG, Juniper MIST).
- Diagnose, troubleshoot, and resolve network faults across LAN, WAN, SDWAN and telecoms services while minimising service impact.
- Log, manage, and progress incidents and service requests through the full lifecycle, maintaining accurate updates and detailed documentation.
- Work within defined Service Level Agreements (SLAs) to ensure timely resolution and high first-time fix rates.
- Perform routine network health checks and preventative maintenance activities, deploying patches, firmware updates, and minor configuration changes as required.
- Produce clear incident reports, shift handovers, and technical documentation.
- Escalate complex or unresolved issues to senior engineers or external vendors where appropriate.
- Communicate clearly and professionally with customers, suppliers, and internal stakeholders, remaining calm under pressure.
What's in it for you?
- A salary of up to £32,000 per annum along with an attractive 30% shift allowance.
- Extensive training opportunities to support technical and professional development.
- Opportunities for career progression within Network Engineering and Technology Operations.
- 23 days' holiday (rising to 27) with the opportunity to buy extra leave.
- Free onsite parking.
- Company matched pension, life assurance, 15 weeks' fully paid maternity, adoption and shared parental leave, paternity pay of two weeks.
- Volunteering for our charity partners or a cause of your choice - opportunity to take a paid day out of the office.
- Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform.
- Opportunity to gain additional qualifications through our Learning Academy or apprenticeships to help develop your career.
At Capita, your career can take you wherever your ambition leads. You'll become part of a diverse network of talented, forward-thinking professionals working across a wide range of disciplines and sectors. We're committed to your growth - offering endless opportunities to expand your skills, explore new paths, and advance your career.
Join us and discover a career with purpose.
Network Operations Centre Engineer in Lisburn employer: Capita
Capita is an exceptional employer, offering a dynamic work environment at our state-of-the-art Technology Operations Command Centre in Newtownabbey. With a strong focus on employee development, we provide extensive training opportunities, career progression paths, and a supportive culture that values creativity and inclusion. Enjoy competitive benefits including a generous salary, shift allowance, and the chance to make a meaningful impact across various sectors while working alongside a collaborative team of professionals.
StudySmarter Expert Advice🤫
We think this is how you could land Network Operations Centre Engineer in Lisburn
✨Tip Number 1
Get familiar with the tools we use! Knowing your way around monitoring and ticketing systems like SolarWinds or ServiceNow can really set you apart. Brush up on these before your interview to show you're ready to hit the ground running.
✨Tip Number 2
Practice your troubleshooting skills! We want to see how you handle network incidents under pressure. Try simulating some common issues and think through your problem-solving process. This will help you stay calm and methodical during those high-severity situations.
✨Tip Number 3
Show us your teamwork spirit! Being a NOC Engineer means collaborating with various teams. Prepare examples of how you've worked well in a team before, especially in stressful situations. It’s all about taking ownership and communicating effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way for us to get to know you. Plus, it shows you’re genuinely interested in joining our team at Capita. So, hit that 'Apply now' button and let’s get started!
We think you need these skills to ace Network Operations Centre Engineer in Lisburn
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your practical experience in troubleshooting and any relevant networking technologies. We want to see how your skills match up with what we're looking for, so don’t be shy about showcasing your expertise!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the NOC Engineer role. Share specific examples of your problem-solving skills and how you’ve handled high-severity incidents in the past.
Show Off Your Certifications:If you've got any networking certifications like CCNA or CCNP, make sure they’re front and centre in your application. Even if they're not essential, they can give you an edge and show us you're serious about your career in networking.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to get your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Capita!
How to prepare for a job interview at Capita
✨Know Your Networking Fundamentals
Brush up on your understanding of TCP/IP, DNS, LAN/WAN, VLANs, and routing protocols like BGP and OSPF. Being able to discuss these concepts confidently will show that you have the foundational knowledge needed for the role.
✨Familiarise Yourself with Tools
Get to know the monitoring and ticketing systems mentioned in the job description, such as SolarWinds and ServiceNow. If you can demonstrate familiarity with these tools during the interview, it will give you an edge over other candidates.
✨Prepare for High-Pressure Scenarios
Think of examples from your past experiences where you successfully handled high-severity incidents. Be ready to explain how you remained calm and methodical under pressure, as this is crucial for a NOC Engineer.
✨Showcase Your Team Spirit
This role requires collaboration with internal teams and external vendors. Prepare to discuss how you've worked effectively in a team environment, taken ownership of incidents, and communicated clearly with stakeholders.
