At a Glance
- Tasks: Lead a team to deliver top-notch pensions services and improve operational performance.
- Company: Join Capita Pensions Solutions, a leading UK pension firm with a dynamic team.
- Benefits: Competitive salary, career development opportunities, and a supportive work environment.
- Other info: Embrace innovation with AI tools to enhance service delivery.
- Why this job: Make a real impact in the pensions industry while developing your leadership skills.
- Qualifications: Pensions experience and strong leadership skills are essential.
The predicted salary is between 50000 - 60000 £ per year.
Are you ready to take your career to the next level? Pension Solutions has exciting plans, and we want you to be a part of them! With your pensions experience you will support senior management and directly lead Pensions Team Managers to deliver in line with the business strategy and business plan. Responsible for operational performance, process improvement and enhancements. You will be key to leading and managing delivery of pensions administration services to meet and where possible exceed, the contractual requirements.
What you'll be doing:
- To lead a team of Pensions Team Managers, to deliver first class, high quality service.
- Empower the team and provide support to ensure that staff increase their technical competency, improve the efficiency of their delivery and achieve the agreed level of quality output, whilst ensuring individual, team, and departmental objectives are met.
- Develop and maintain relationships with relevant stakeholders and/or clients.
- Maintain a clear understanding of the client's requirements through demonstrating a good understanding of their contractual expectations.
- Ensure that teams manage the Performance Management process including setting objectives, appraisals process, staff development and training and competence framework to assist staff achieve their full potential and help maintain and improve staff motivation and morale.
- Regularly review the effectiveness and efficiency of existing systems and controls and make suggestions to continually enhance service delivery, improve processes and reduce potential complaints and business risks.
- Identify complaints at the earliest opportunity with a positive attitude, addressing the true root cause and implementing effective corrective action in order to prevent re-occurrence.
- Effective resource management, including short and long term demand data analysis and evaluation of resource availability to ensure contracted and operational targets are achieved.
- Supporting the use of the AI Tools, technologies, and process improvements to enhance service and improve member experience.
What we're looking for:
- Pensions experience is essential preferably within a third party administrative operations.
- Strong leadership skills with the ability to motivate and inspire your team.
- Demonstrable operational management experience of an administration/back office function across multiple teams with multiple targets.
- Strong communication skills both verbal and written, able to write meaningful reports.
- Able to plan and prioritise conflicting deadlines and priorities.
About Capita Pensions Solutions: Capita Pension Solutions is one of the UK's leading pension firms. We provide an unrivalled breath of services to over 450 schemes covering over 6 million members. Our team use their experience, insight, expertise, and latest technology to deliver personalised end to end solutions to meet all of their clients' pension needs.
Pensions Operations Manager in Lincolnshire employer: Capita
At Capita Pensions Solutions, we pride ourselves on being an exceptional employer that fosters a collaborative and innovative work culture. Our commitment to employee growth is evident through comprehensive training programmes and leadership development opportunities, ensuring that you can thrive in your role as a Pensions Operations Manager. Located in the heart of the UK, we offer a dynamic environment where your contributions directly impact our mission to deliver outstanding pension services, all while enjoying a supportive atmosphere that values work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Pensions Operations Manager in Lincolnshire
✨Tip Number 1
Network like a pro! Reach out to your connections in the pensions industry and let them know you're on the lookout for new opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their business strategy and think about how your experience aligns with their goals. This will help you stand out as a candidate who truly gets what they’re about.
✨Tip Number 3
Showcase your leadership skills during interviews. Be ready to share examples of how you've motivated teams and improved processes in your previous roles. This is key for a Pensions Operations Manager, so make it count!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Pensions Operations Manager in Lincolnshire
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Pensions Operations Manager role. Highlight your pensions experience and leadership skills, and don’t forget to showcase any operational management experience you have. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Talk about your experience in leading teams and improving processes, and how you can help us exceed our contractual requirements. Keep it engaging and personal!
Showcase Your Communication Skills:Since strong communication skills are key for this role, make sure your written application reflects that. Use clear and concise language, and structure your documents well. We want to see that you can write meaningful reports and communicate effectively with stakeholders.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Capita Pension Solutions!
How to prepare for a job interview at Capita
✨Know Your Pensions Inside Out
Make sure you brush up on your pensions knowledge before the interview. Understand the latest trends and challenges in the industry, especially those relevant to third-party administration. This will show that you're not just experienced but also passionate about the field.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Think about specific situations where you motivated your team or improved performance. Be ready to discuss your approach to empowering others and how you handle conflicts or complaints.
✨Demonstrate Your Problem-Solving Abilities
Be prepared to talk about times when you've identified issues and implemented effective solutions. Highlight your analytical skills, especially in relation to resource management and process improvements. This will show that you can think critically and act decisively.
✨Communicate Clearly and Confidently
Practice articulating your thoughts clearly, both verbally and in writing. You might be asked to provide a written report or summary during the interview, so being able to convey complex information simply is key. Remember, strong communication is essential for this role!
