At a Glance
- Tasks: Ensure customer safety, provide excellent service, and manage memberships at the leisure centre.
- Company: Capita, a leader in leisure services with a focus on community engagement.
- Benefits: Earn £12.33 per hour, enjoy a matched pension, and access further qualifications.
- Other info: Flexible zero-hour contract with opportunities for career growth in the leisure industry.
- Why this job: Join a vibrant team and make a difference in your community while gaining valuable experience.
- Qualifications: RLSS NPLQ qualification or working towards it, plus a passion for leisure activities.
The predicted salary is between 12 - 12 € per hour.
Capita is looking for Leisure Attendants in Wirral to support the Sports Centre Manager and ensure a safe and welcoming environment for customers.
Key responsibilities include:
- Lifeguarding
- Customer service
- Membership administration
Applicants should possess or be working towards an RLSS NPLQ qualification and have an interest in the Leisure industry.
The role offers a zero-hour contract with £12.33 hourly salary, company benefits including a matched pension, and opportunities for further qualifications.
Lifeguard & Leisure Centre Lead - Customer Care employer: Capita
Capita is an excellent employer for those seeking a rewarding role in the leisure industry, particularly in Wirral. With a strong focus on employee development, we offer opportunities for further qualifications alongside competitive benefits such as a matched pension scheme. Our inclusive work culture prioritises safety and customer care, making it a fulfilling environment for Lifeguards and Leisure Centre Leads.
StudySmarter Expert Advice🤫
We think this is how you could land Lifeguard & Leisure Centre Lead - Customer Care
✨Tip Number 1
Get to know the leisure industry! Research local sports centres and their customer service practices. This will help you stand out during interviews and show your genuine interest in the role.
✨Tip Number 2
Practice your lifeguarding skills! If you're working towards your RLSS NPLQ qualification, make sure you're confident in your abilities. Being able to demonstrate your skills can really impress potential employers.
✨Tip Number 3
Network with current employees at the leisure centre. They can provide insider tips on what the hiring managers are looking for and might even put in a good word for you!
✨Tip Number 4
Apply through our website! We make it easy for you to find and apply for roles like this one. Plus, you'll be the first to know about new opportunities that pop up!
We think you need these skills to ace Lifeguard & Leisure Centre Lead - Customer Care
Some tips for your application 🫡
Show Your Passion for Leisure:When writing your application, let us know why you're excited about the leisure industry. Share any relevant experiences or interests that highlight your enthusiasm for creating a welcoming environment for customers.
Highlight Relevant Qualifications:Make sure to mention your RLSS NPLQ qualification or any progress towards it. If you have other certifications or training related to lifeguarding or customer service, don’t forget to include those too!
Tailor Your Application:Take a moment to read through the job description and align your skills and experiences with the key responsibilities listed. This shows us that you understand what we’re looking for and how you can contribute to our team.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the easiest way for us to receive your details and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do!
How to prepare for a job interview at Capita
✨Know Your Lifeguarding Basics
Make sure you brush up on your lifeguarding skills and knowledge. Be prepared to discuss your RLSS NPLQ qualification and any relevant experiences you've had in the past. This shows that you're not just qualified, but also passionate about keeping customers safe.
✨Showcase Your Customer Service Skills
Since customer care is a big part of the role, think of examples where you've provided excellent service. Whether it’s resolving a complaint or making someone feel welcome, having specific stories ready will demonstrate your ability to create a positive environment for customers.
✨Research Capita and the Leisure Industry
Familiarise yourself with Capita's values and their approach to leisure services. Understanding the company’s mission will help you align your answers with what they’re looking for, showing that you’re genuinely interested in being part of their team.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the role, the team, and opportunities for further qualifications. This not only shows your enthusiasm but also helps you gauge if this is the right fit for you.
