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For Companies At a Glance
- Tasks: Drive revenue growth and deliver exceptional customer service for our clients.
- Company: Join a dynamic team at Capita Customer Management, a leader in customer experience.
- Benefits: Competitive salary, monthly bonuses, discounts, and professional development opportunities.
- Why this job: Make a real impact while building strong client relationships and growing your career.
- Qualifications: Sales experience, strong communication skills, and a proactive approach to problem-solving.
- Other info: Enjoy a supportive environment with ongoing coaching and a clear path for career advancement.
The predicted salary is between 22700 - 26700 £ per year.
We are seeking a driven and customer-focused Business Development Executive to join our team. This role is pivotal in driving revenue growth, delivering exceptional customer service, and supporting our clients across multiple channels. You will be responsible for managing the full sales cycle, resolving service queries, and collaborating with internal teams to ensure a seamless customer experience.
Key Responsibilities
- Proactively engage with customers to identify needs and up sell relevant products and services through an omnichannel approach for our client, Samsung.
- Manage stock allocation and assist customers with product selection.
- Proactive pipeline management to maximize customer value & deliver individual & team targets.
- Build and maintain strong relationships with clients.
- Collaborate effectively with field-based BDM team to deliver tailored solutions and drive account growth.
- Resolve issues and queries promptly and professionally.
- Guide customers through website navigation and provide support.
Requirements
- Proven experience in sales and or business development.
- Strong communication and interpersonal skills.
- Ability to manage multiple priorities and work across various communication channels.
- Analytical mindset with a focus on achieving targets and KPIs.
- Proactive approach to problem-solving and customer service.
- Comfortable working in a fast-paced, hybrid environment.
- Must be able to work from the Leeds office a minimum of 2 days per week.
We offer full training and support when you join us, and there will be opportunities to grow and develop within the business. As part of this pioneering team, you will also receive additional levels of ongoing coaching and development. There will also be incentives and bonuses on offer for delivering key objectives within your role, additionally we also offer:
- A competitive salary, £26,793.00 per annum
- Lucrative Monthly Bonus Scheme
- A wide range of discounts on many products and services
- Interest free season ticket loans
- On-site parking
- Apprenticeship programme leading to a formally recognised professional qualification from the CMI in Management & Leadership Development
With more than 14,500 colleagues across 19 contact centres in the UK, Capita Customer Management is the perfect place to further your customer experience career. So, if you are passionate about customer service, and want to contribute to the success of our partnerships, apply now.
What We Hope You'll Do Next
Click Apply Now to complete our short application and attach your CV. If your experience and skills match, we will contact you to discuss the role further.
We are committed to building a diverse and representative workforce and accelerating gender and ethnic representation in leadership. Applications from women and individuals from Black, Asian and other ethnic minority backgrounds are particularly welcome. As an equal opportunity and Disability Confident employer, we recruit and develop people based on merit and passion. If you need the job description or application in an alternative format, or require adjustments during the process, please email reasonableadjustments@capita.com.
Business Development Executive in Leeds employer: Capita
Contact Detail:
Capita Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Development Executive in Leeds
✨Tip Number 1
Get to know the company inside out! Research their values, products, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Reach out to current employees on LinkedIn or attend industry events. Building connections can give you insider info and might even lead to a referral!
✨Tip Number 3
Prepare for the interview by practising common questions and scenarios related to business development. Think about how you can demonstrate your sales skills and customer service experience effectively.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar!
We think you need these skills to ace Business Development Executive in Leeds
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Business Development Executive role. Highlight your sales experience and customer service skills, as these are key to what we’re looking for!
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re passionate about this role and how you can contribute to our team. Be sure to mention your proactive approach and any relevant achievements in sales or business development.
Showcase Your Communication Skills: Since strong communication is vital for this position, ensure your application is clear and well-structured. This is your chance to demonstrate your interpersonal skills right from the start!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Capita
✨Know Your Customer
Before the interview, research Samsung and their products thoroughly. Understand their customer base and how they engage with clients. This will help you demonstrate your customer-focused mindset and show that you're ready to proactively identify needs during the sales cycle.
✨Showcase Your Sales Skills
Prepare specific examples from your past experiences where you've successfully managed the full sales cycle or resolved service queries. Highlight your ability to upsell and how you've built strong relationships with clients. This will illustrate your proven experience in sales and business development.
✨Demonstrate Team Collaboration
Be ready to discuss how you've collaborated with internal teams in previous roles. Share examples of how you worked with others to deliver tailored solutions and drive account growth. This will show that you can effectively collaborate with the field-based BDM team as mentioned in the job description.
✨Prepare for Problem-Solving Scenarios
Think of potential service issues or queries that might arise in the role and prepare your approach to resolving them. Show your analytical mindset and proactive problem-solving skills by discussing how you would handle these situations, ensuring a seamless customer experience.
