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For Companies At a Glance
- Tasks: Lead the design and implementation of innovative learning services across various platforms.
- Company: Join Capita, a forward-thinking consulting and digital services business.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Why this job: Shape the future of learning with cutting-edge technologies and impactful solutions.
- Qualifications: 5-8 years in Learning & Development with strong leadership and design skills.
- Other info: Be part of a diverse team making a difference across the globe.
The predicted salary is between 36000 - 60000 £ per year.
Why this Role Matters: Own the full end to end Learning Services Operating Model.
Learning Service Design, SOPs & Process Architecture Actively contribute to the EndUser Forum representing Learning Services.
What We're Looking for:
- Essential Experience
- 5–8 years’ leadership experience in Learning & Development, shared services, or service design.
- Ability to design scalable learning operating models across people, process, tech, and data.
- Stakeholder management and cross functional negotiation skills.
- Knowledge of GDS, accessibility, and learner experience best practice.
- Experience designing within Oracle Fusion Learn / Oracle Learning Cloud (or other enterprise LMS such as Cornerstone, SAP SuccessFactors Learning, Workday Learning).
- Background in Learning Experience (LX) and digital learning ecosystems, including adaptive learning, intelligent pathways, AI powered content curation, and learning analytics.
- Experience in designing shared services or centralised L&D operating models within complex organisations.
- Professional learning or instructional design qualifications, such as CIPD L&D, TAP, ATD, or equivalent.
- Experience participating in (or chairing) design authorities or governance forums.
- Familiarity with behavioural science or learning science principles (e.g., spaced practice, microlearning, capability frameworks).
- Experience working with AI-driven learning technologies, chatbots, skills ontologies, or LXP platforms (Degreed, EdCast, etc.).
- Experience developing user centred L&D processes.
Learning Services Functional Lead employer: Capita
Contact Detail:
Capita Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Learning Services Functional Lead
✨Tip Number 1
Network like a pro! Reach out to your connections in the Learning & Development space and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Prepare for those interviews by researching the company and its learning services. Understand their operating model and think about how your experience aligns with their needs. This will help you stand out as a candidate who truly gets what they’re about.
✨Tip Number 3
Showcase your skills in action! If you’ve designed scalable learning models or worked with AI-driven technologies, be ready to discuss specific examples. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at Capita.
We think you need these skills to ace Learning Services Functional Lead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Learning Services Functional Lead role. Highlight your leadership experience in Learning & Development and any relevant projects you've led.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're passionate about this role. Share specific examples of how you've designed scalable learning operating models or improved learner experiences in your previous roles.
Showcase Your Knowledge: Demonstrate your understanding of GDS, accessibility, and learner experience best practices. Mention any relevant qualifications or experiences that align with our needs, especially in digital learning ecosystems.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of being noticed. It’s the easiest way for us to keep track of your application and ensure it gets to the right people!
How to prepare for a job interview at Capita
✨Know Your Learning Services Inside Out
Make sure you understand the full end-to-end Learning Services Operating Model. Familiarise yourself with the latest trends in Learning & Development, especially around scalable learning operating models and best practices in learner experience. This will help you demonstrate your expertise during the interview.
✨Showcase Your Stakeholder Management Skills
Prepare examples of how you've successfully managed stakeholders and negotiated across functions in previous roles. Be ready to discuss specific situations where your communication and negotiation skills made a difference. This is crucial for a role that involves cross-functional collaboration.
✨Highlight Your Technical Knowledge
If you have experience with Oracle Fusion Learn or other enterprise LMS platforms, make sure to mention it. Discuss any projects where you’ve designed user-centred L&D processes or worked with AI-driven learning technologies. This will set you apart as a candidate who understands the technical landscape.
✨Demonstrate Your Design Authority Experience
If you've participated in or chaired design authorities or governance forums, be prepared to talk about your contributions. Share insights on how you’ve applied behavioural science or learning science principles in your designs. This shows you can bring valuable knowledge to the table.
