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- Tasks: Lead the design and implementation of HR & Payroll services for a strategic client programme.
- Company: Join Capita, a forward-thinking outsourcer transforming public and private sector processes.
- Benefits: Salary up to ÂŁ72,500, 23-27 days holiday, and flexible working options.
- Why this job: Shape high-quality service delivery and user experience in a dynamic environment.
- Qualifications: Extensive experience in HR & Payroll service design and implementation required.
- Other info: Home-based role with opportunities for professional growth and community engagement.
The predicted salary is between 60000 - 72000 ÂŁ per year.
Join Capita Public Service as a Lead HR & Payroll Services Functional Analyst
This is a highly operational role within a large, high‑volume shared service environment, supporting both HR operations and payroll activity for a major transformation programme. The role requires someone who deeply understands high‑transactional back‑office processes, where HR and payroll are tightly interlinked.
You will manage significant volumes of transactional changes that impact pay, while also producing key HR documents such as employment contracts, letters, and maternity schedules. This is not an HR advisory position – it is a back‑office, shared‑service focused operational role.
We are looking for candidates with experience gained in large shared service centres or outsourced HR/Payroll organisations, as well as environments undergoing major system transformations such as SAP-Oracle migrations. Experience within the civil service, public sector, or similar structured environments – particularly where candidates were involved in process mapping, workflow design, or product documentation – would be highly beneficial.
Both strategic and hands‑on capability are valued: you\\\’ll contribute to workflow and process design, while also drafting SOPs, processes, and test scripts to support continuous improvement and operational excellence.
If you thrive in a fast‑paced operational environment and want to play a key role in shaping a major transformation programme, we\\\’d love to hear from you. Apply today and help us deliver exceptional HR and payroll services at scale.
What you\\\’ll be doing:
- Lead the creation of Capita\\\’s Service Blueprint and High-Level Operating Model for HR & Payroll
- Facilitate workshops with client and third-party SMEs to integrate service elements and resolve design conflicts
- Develop detailed service designs with a focus on user experience and operational quality
- Provide input to training and testing teams to ensure alignment with service procedures
- Ensure service design aligns with Capita and ERP solution capabilities to minimise bespoke development
- Present service design updates in End-User Forums and facilitate stakeholder consensus
- Participate in daily stand-ups and cross-functional meetings to address service design issues
- Lead Payroll Parallel Run exercises to validate service readiness
- Oversee service transition planning and execution, including dress rehearsals and live cutover
- Support operational rollout and resolve service-related issues during early service life
What we\\\’re looking for:
- Extensive experience leading HR & Payroll service design and implementation within large, shared service or outsourced environments
- Strong understanding of high‑volume, back‑office HR and payroll processes and how changes impact pay and associated documentation
- Experience supporting major system transitions or migrations (e.g., SAP ↔ Oracle, ERP transformations)
- Background in Civil Service, public sector, NHS Trusts, large county councils or similar structured organisations
- Ability to work in an operational, service‑delivery environment (not HR advisory)
- Strong process capability, including:
- Writing SOPs
- Designing workflows and processes
- Drafting test scripts
- Ability to operate both strategically (supporting transition design) and hands‑on (documentation and process delivery)
- Experience working within multi‑party, client‑facing delivery programmes
- Knowledge of GDS methodology and the end‑to‑end service lifecycle
- Experience in service transition planning, execution and risk management
- Familiarity with ERP platforms and ensuring service alignment to technical solutions
- Experience contributing to testing strategy, scenario development and execution
- Proven ability to lead hypercare and early‑life support activities
- Strong analytical, problem‑solving and commercial thinking skills
- Experience with Oracle Fusion ERP implementations
- Background in user‑experience‑led service design
- Familiarity with WCAG 2.2 accessibility standards and testing tools
- Experience developing service design templates and UX methodologies
About Capita
Capita is an outsourcer, helping clients across the public and private sectors run complex business processes more efficiently, creating better consumer experiences
What\\\’s in it for you?
- Salary of up to ÂŁ72,500 plus benefits
- Home-based position
- 23 days\\\’ holiday (rising to 27) with the opportunity to buy extra leave
- The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
- Auto-enrolment to our company pension, life assurance, a cycle2work scheme, 15 weeks\\\’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks…and plenty more
- Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology
- Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform
Unlock Your Potential with Capita
At Capita, your career can take you wherever your ambition leads. You\\\’ll become part of a diverse network of talented, forward-thinking professionals working across a wide range of disciplines and sectors. We\\\’re committed to your growth – offering exciting opportunities to expand your skills, explore new paths, and advance your career.
Join us and discover a career with purpose. #CareersWithPurpose
Customer first, always Fearless innovation âś… Achieve together Everyone is valued
What we hope you\\\’ll do next:
Choose \\\’Apply now\\\’ to fill out our short application, so that we can find out more about you.
At Capita, we\\\’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. We want everyone to have the best chance of succeeding as they move through their application and start their career with us. We are an equal opportunity and Disability Confident employer; we want to hear from you if you\\\’d like to discuss any adjustments you might need during your recruitment process. Please email reasonableadjustments@capita.com or call 07784 237318 and we\\\’ll get back to you to discuss.
For more information about equal opportunities and the types of adjustments we can offer, please visit the Capita Careers website.
If you have a question that does not relate to adjustments during your recruitment process, please email our Talent Acquisition team – CPScareers@capita.com
We\\\’re truly committed to building a diverse and representative workforce and as part of our strategic plans we are aiming to accelerate gender and ethnic representation in leadership. As such we would particularly welcome applications from people who are female and/or are from Black, Asian and other ethnic minority backgrounds
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Lead HR & Payroll Functional Analyst employer: Capita
Contact Detail:
Capita Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lead HR & Payroll Functional Analyst
✨Tip Number 1
Network like a pro! Reach out to your connections in the HR and Payroll space. Attend industry events or webinars, and don’t be shy about introducing yourself. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching Capita’s values and recent projects. Tailor your responses to show how your experience aligns with their mission. We want to see that you’re not just a fit for the role, but also for the company culture!
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or mentors. Focus on articulating your experience in HR & Payroll service design clearly and confidently. This will help you stand out when it’s time to shine in front of the hiring team.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Lead HR & Payroll Functional Analyst
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in HR & Payroll service design. We want to see how your skills align with what we're looking for, so don’t hold back on showcasing your relevant achievements!
Showcase Your Leadership Skills: As a Lead HR & Payroll Functional Analyst, you'll be managing a team. Use your application to demonstrate your leadership experience and how you've successfully led projects or teams in the past. We love to see examples of your strategic thinking!
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured responses that get straight to the heart of your experience and skills. Avoid jargon unless it's relevant to the role!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Capita
✨Know Your Stuff
Make sure you brush up on your knowledge of HR and Payroll service design. Familiarise yourself with Capita's service delivery model and the specific requirements of the role. Being able to discuss how your experience aligns with their needs will show that you're a perfect fit.
✨Showcase Your Leadership Skills
As a Lead HR & Payroll Functional Analyst, you'll be managing a team. Prepare examples of how you've successfully led teams in the past, particularly in shared service environments. Highlight your ability to facilitate workshops and resolve conflicts, as this will be crucial for the role.
✨Demonstrate User-Centric Thinking
Capita is focused on user experience, so be ready to discuss how you've incorporated user feedback into service design. Share specific instances where your designs improved user satisfaction or operational quality, as this will resonate well with the interviewers.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and strategic thinking. Think of scenarios where you've had to navigate complex service transitions or mitigate risks. Practising these responses will help you articulate your thought process clearly during the interview.
