At a Glance
- Tasks: Support local communities by visiting customers and explaining TV licence requirements.
- Company: Join a forward-thinking company with a commitment to community support.
- Benefits: Enjoy a competitive salary, company car, flexible hours, and generous holiday allowance.
- Other info: Work in a dynamic environment with opportunities for personal growth.
- Why this job: Make a real difference in people's lives while enjoying independence and flexibility.
- Qualifications: Full UK driving licence and strong communication skills required.
The predicted salary is between 31650 - 31650 £ per year.
Join us as a Field Officer and play a key role in supporting local communities. You’ll visit customers at their homes, discuss TV licence requirements, explain available solutions, and help them take the next steps—with full training, great benefits, and the freedom of working independently.
What’s in it for you?
- £31,650 annual salary
- Company car (for work and personal use) or £3,700 annual car allowance
- Mileage paid—including your daily commute from home
- Flexible 36.5‑hour working week, with the option of a four‑day schedule
- Generous holiday allowance, plus opportunities to purchase extra leave
- Pension, life assurance, paid volunteering day and family‑friendly policies
- Safety measures including Body Worn Video and a lone worker support system
- Access to discounts, wellbeing support, and colleague diversity networks
- Financial wellbeing tools and resources
Work Schedule Requirements
To support customers at times that work best for them, Field Officers work 12 of their weekly 36.5 hours between 4pm and 9pm (Mon–Fri) or at any time over the weekend. This flexible pattern allows you to structure your week around your lifestyle.
You’ll begin and end each day from home, travelling locally across Edinburgh/Kirkcaldy using a company vehicle or your own. All equipment and training will be provided.
Core Responsibilities
- Visit addresses where no TV licence is recorded
- Communicate clearly and professionally with customers
- Explain licensing requirements and available options
- Set up and manage payment plans where appropriate
- Accurately record visit outcomes using mobile technology
- Work independently and make sound decisions on the ground
- Occasionally attend court as part of the enforcement process
Essential Skills, Behaviours & Requirements
- Full UK Driving Licence (Essential)
- Strong communication skills and the ability to engage with people from all backgrounds
- Ability to stay calm, professional and resilient in a range of customer situations
- Problem‑solving mindset with good judgement
- High attention to accuracy when recording information
- Ability to work independently and manage your own schedule
- Comfort with technology, including mobile devices and apps
- A positive attitude and willingness to learn
- Mobility and readiness to travel locally throughout the KY4,5,11,12, EH28-30, EH47-48, EH52-55 postcode area
- Schedule flexibility to work required evening and weekend hours
- Experience in customer‑facing roles is essential—your attitude, professionalism, and ability to communicate are what matter most.
What we hope you’ll do next:
Choose ‘Apply now’ to fill out our short application, so that we can find out more about you.
We’re an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or if you’d like to discuss other changes or support you might need going forward, please email Iqbal at reasonableadjustments@capita.com or call 07784 237318 and we’ll get back to you. For more information about equal opportunities and process adjustments, please visit the Capita Careers website.
Location: Edinburgh, United Kingdom
Time Type: Full time
Contract Type: Permanent
Field Officer in Kirkcaldy employer: Capita
Join a dynamic team as a Field Officer in Edinburgh, where you will enjoy a competitive salary of £31,650, a company car or generous car allowance, and a flexible working schedule that allows you to balance your personal life. Our inclusive work culture prioritises employee wellbeing with benefits such as a generous holiday allowance, paid volunteering days, and access to diversity networks, ensuring you have the support and resources needed for both professional growth and personal fulfilment.
StudySmarter Expert Advice🤫
We think this is how you could land Field Officer in Kirkcaldy
✨Tip Number 1
Get to know the company! Research their values and mission. When you understand what they stand for, you can tailor your conversations to show how you fit right in.
✨Tip Number 2
Practice your pitch! You’ll want to be able to clearly explain why you’re the perfect fit for the Field Officer role. Keep it concise and focus on your customer-facing experience and problem-solving skills.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local events. This can give you insider info and might even lead to a referral—always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining our team.
We think you need these skills to ace Field Officer in Kirkcaldy
Some tips for your application 🫡
Be Yourself:When you're filling out your application, let your personality shine through! We want to see the real you, so don’t be afraid to show us your unique style and approach.
Tailor Your Application:Make sure to read the job description carefully and highlight your relevant skills and experiences. We’re looking for strong communication skills and a problem-solving mindset, so give us examples that showcase these traits!
Keep It Clear and Concise:While we love a good story, keep your application straightforward. Use clear language and get to the point—this helps us understand your qualifications quickly and easily.
Apply Through Our Website:Don’t forget to hit that ‘Apply now’ button on our website! It’s the best way for us to receive your application and ensures you’re in the running for this exciting opportunity.
How to prepare for a job interview at Capita
✨Know Your Stuff
Before the interview, make sure you understand the role of a Field Officer. Familiarise yourself with TV licence requirements and the importance of clear communication. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your People Skills
Since this role involves engaging with customers from various backgrounds, prepare examples of how you've successfully communicated or resolved issues in previous roles. Highlight your ability to stay calm and professional, even in challenging situations.
✨Demonstrate Problem-Solving Abilities
Think of scenarios where you've had to make quick decisions or solve problems on the spot. Be ready to discuss these during the interview, as the company values a problem-solving mindset and good judgement in their Field Officers.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training process, the team culture, or how success is measured in the role. This shows your enthusiasm and helps you determine if the company is the right fit for you.
