Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Repair and re-image IT equipment while collaborating with support teams.
- Company: Join Capita, a leader in consulting and digital services.
- Benefits: £26,000 salary, 23 days holiday, and flexible working hours.
- Other info: Opportunities for career growth and additional qualifications.
- Why this job: Make a real impact with innovative technology in a collaborative environment.
- Qualifications: Hands-on IT repair experience and strong communication skills.
The predicted salary is between 26000 - 26000 £ per year.
Join our Command Centre at Hillview House, Belfast, as an IT Workshop Engineer and be at the heart of our device build and repair operation. This is a hands-on role for someone who enjoys fault-finding, device imaging and working with customers. You will take ownership of workshop tasks and customer imaging projects, collaborating with wider operational teams to ensure services are delivered accurately and on time.
What we are looking for:
- Experience of working in a similar hands-on IT repair role
- Strong logical thinking skills, with the ability to quickly identify and implement appropriate remedial actions
- Clear and effective communication skills, both verbal and written
- Able to work independently using own initiative, with minimal supervision
- Basic working knowledge of Microsoft Office applications
- Works effectively as part of a team
- Motivated and eager to develop and grow technical skills
This is an excellent opportunity for someone with a practical, logical approach who enjoys working with IT hardware, learning new technologies and contributing to a collaborative team environment while delivering high-quality service to customers.
What you'll be doing:
- Repair and re-image customer IT equipment in line with service requirements
- Repair spare parts to ensure sufficient stock levels are maintained for future customer calls
- Work closely with support teams, including Logistics, Resource Scheduling and Field Teams, to ensure SLAs are met
- Check manufacturers' warranty information to maximise free-of-charge (FOC) spare parts and recover labour costs where applicable
- Build and maintain knowledge of multiple manufacturers and their respective warranty processes
- Image and customise customer devices to meet specific customer requirements
- Liaise with wider teams (e.g. Logistics, Schedulers and Field Teams) to resolve customer queries effectively
- Provide technical support for small and large projects when required
What's in it for you?
- A salary of £26,000 per annum
- Monday-Friday working - no weekends!
- 23 days' holiday (rising to 27) with the opportunity to buy extra leave
- Company matched pension, life assurance
- 15 weeks' fully paid maternity, adoption and shared parental leave, paternity pay of two weeks
- Volunteering for our charity partners or a cause of your choice - opportunity to take a paid day out of the office
- Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform
- Opportunity to gain additional qualifications through our Learning Academy or apprenticeships to help develop your career
What we hope you'll do next:
Choose 'Apply now' to fill out our short application, so that we can find out more about you. We're an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We're committed to providing an inclusive, barrier-free recruitment process and working environment for everyone.
IT Workshop Engineer employer: Capita
Contact Detail:
Capita Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Workshop Engineer
✨Tip Number 1
Get hands-on! If you're applying for the IT Workshop Engineer role, show us your practical skills. Bring along examples of your previous work or even a portfolio of your repair projects to the interview. It’s all about demonstrating that you can get stuck in and solve problems on the spot.
✨Tip Number 2
Brush up on your communication skills! Since this role involves liaising with various teams, practice explaining technical concepts in simple terms. We want to see that you can communicate effectively, whether it’s in person or via email.
✨Tip Number 3
Show your enthusiasm for learning! We love candidates who are eager to develop their skills. Be ready to discuss any new technologies you’re interested in or courses you’ve taken. This shows us you’re motivated and ready to grow with us.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the info you need about the role and our company culture there. Don’t miss out on the chance to join our awesome team!
We think you need these skills to ace IT Workshop Engineer
Some tips for your application 🫡
Show Your Passion for IT: When you're writing your application, let us see your enthusiasm for IT! Share any hands-on experiences you've had with device repair or imaging, and don't forget to mention any specific technologies you love working with.
Be Clear and Concise: We appreciate clear communication, so make sure your application is easy to read. Use bullet points where necessary and keep your sentences straightforward. This will help us quickly understand your skills and experiences.
Tailor Your Application: Take a moment to customise your application for the IT Workshop Engineer role. Highlight relevant experiences that match the job description, like fault-finding or working in a team, to show us you're the perfect fit!
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do – just hit 'Apply now' and follow the prompts!
How to prepare for a job interview at Capita
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge related to IT repairs and device imaging. Familiarise yourself with common issues and solutions, as well as the warranty processes of various manufacturers. This will help you demonstrate your expertise and problem-solving skills during the interview.
✨Showcase Your Communication Skills
Since clear communication is key in this role, practice articulating your thoughts clearly and concisely. Prepare examples of how you've effectively communicated with team members or customers in the past, especially when resolving technical issues or collaborating on projects.
✨Demonstrate Your Initiative
Be ready to discuss instances where you've taken ownership of tasks or projects. Highlight your ability to work independently and how you've used your initiative to solve problems or improve processes. This will show that you're proactive and can thrive with minimal supervision.
✨Prepare for Teamwork Scenarios
Since this role involves collaboration with various teams, think of examples where you've successfully worked as part of a team. Be prepared to discuss how you handle conflicts, support your colleagues, and contribute to a positive team environment. This will illustrate your ability to work effectively within a collaborative setting.