At a Glance
- Tasks: Provide onsite IT support to schools and ensure top-notch customer service.
- Company: Join Entrust, a dynamic team dedicated to innovative IT solutions.
- Benefits: Competitive salary, paid volunteering days, and great work-life balance during term time.
- Other info: Enjoy a flexible role with opportunities for personal and professional growth.
- Why this job: Kickstart your IT career with hands-on experience and training in a supportive environment.
- Qualifications: Interest in IT; qualifications like GCSE/A Level are a plus but not essential.
The predicted salary is between 21500 - 21500 € per year.
We have an exciting opportunity for an Onsite IT Support Technician to join our hardworking and knowledgeable team with Entrust. Within this role you would visit the schools in the Staffordshire area to provide regularly scheduled IT support and ensure that they receive the best possible customer service.
This role comes with training, the first few weeks will be spent shadowing a member of our highly experienced and supportive team to ensure that you are fully equipped to support the clients in your area. With this in mind we are open to considering people with an interest in IT without hands-on work experience in this field.
This is a term time only role so you will only work during the school terms, the role is also field based so the right person for this role will also have a full clean drivers license and their own vehicle.
What you will be doing:
- Provide scheduled technical maintenance and support for ICT to a set of schools.
- Involvement in larger installations in schools in line with documented project plans.
- Provide reactive IT support as required, including telephone support, remote support, site visits and assistance with hardware quotations.
- Research and document development projects and procedures for the team in line with strategic objectives for the business.
What we are looking for:
- Strong customer service skills
- An interest in IT and a career in this area
- Ideally some form of qualification in IT (GCSE/A Level) or equivalent although this is not essential
- Happy to work term time only
- Full UK licence with access to own vehicle
About Entrust:
Entrust Property Services provides and delivers a one-stop shop for the design, procurement and maintenance of buildings and services with all the advantages of a multi-disciplinary in-house practice, providing architectural, surveying, engineering, and specialist building services.
What’s in it for you?
- A competitive basic salary of £25,155, prorated to reflect the part-time nature of the annual hours (actual salary approx. £21,500)
- The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
- Auto-enrolment to our company pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks…and plenty more
- Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology
- Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform
Join us and discover a career with purpose.
At Capita, we’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. We want everyone to have the best chance of succeeding as they move through their application and start their career with us. We are an equal opportunity and Disability Confident employer; we want to hear from you if you’d like to discuss any adjustments you might need during your recruitment process.
IT Technician (Onsite) - Term Time Only employer: Capita
Entrust is an exceptional employer that prioritises employee growth and development, offering comprehensive training and support for new IT Technicians. With a strong commitment to work-life balance through term-time only roles, employees enjoy competitive salaries, generous benefits, and opportunities to engage in community volunteering. The inclusive work culture fosters collaboration and innovation, making it an ideal place for those looking to build a meaningful career in IT while serving the educational sector in Staffordshire.
StudySmarter Expert Advice🤫
We think this is how you could land IT Technician (Onsite) - Term Time Only
✨Tip Number 1
Get to know the company! Research Entrust and understand their values and mission. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend local tech meetups. Building relationships can give you insider info about the role and even lead to referrals, which can boost your chances of landing the job.
✨Tip Number 3
Prepare for hands-on scenarios! Since this role involves onsite support, practice explaining how you'd troubleshoot common IT issues. Being able to demonstrate your problem-solving skills can really impress during interviews.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and serious about joining the Entrust team. Don’t miss out!
We think you need these skills to ace IT Technician (Onsite) - Term Time Only
Some tips for your application 🫡
Show Your Passion for IT:When you're writing your application, let us see your enthusiasm for IT! Even if you don't have loads of experience, share what got you interested in this field and any relevant skills you've picked up along the way.
Highlight Customer Service Skills:Since this role is all about providing top-notch support, make sure to emphasise any customer service experience you have. We want to know how you’ve helped others in the past and how you can bring that same energy to our team!
Tailor Your Application:Don’t just send a generic application! Take a moment to tailor your CV and cover letter to match the job description. Mention specific responsibilities from the role and how your background fits in with what we’re looking for.
Apply Through Our Website:We encourage you to apply directly through our website. It’s super easy and ensures your application gets to the right place. Plus, it shows us you’re keen on joining our team at Entrust!
How to prepare for a job interview at Capita
✨Know Your Tech Basics
Brush up on your IT fundamentals before the interview. Understand common issues schools face with their ICT systems and be ready to discuss how you would approach solving them. This shows your interest in the role and your proactive attitude.
✨Customer Service is Key
Since this role involves providing support to schools, highlight any previous experience where you've delivered excellent customer service. Be prepared to share specific examples of how you handled challenging situations or went above and beyond for a client.
✨Show Your Enthusiasm for Learning
Even if you lack hands-on experience, express your eagerness to learn and grow in the IT field. Mention any relevant courses or self-study you've undertaken, and be ready to discuss how you plan to develop your skills further while working with the team.
✨Prepare Questions for Them
Have a few thoughtful questions ready to ask at the end of the interview. This could be about the training process, team dynamics, or future projects. It shows you're genuinely interested in the position and helps you assess if it's the right fit for you.
