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- Tasks: Manage service delivery and customer contracts while ensuring satisfaction and resolution of issues.
- Company: Capita, a leader in managed services with a focus on customer relationships.
- Benefits: Competitive salary, career growth, and a supportive team environment.
- Other info: Opportunity to work in Dublin with a permanent contract.
- Why this job: Join a dynamic team and make a real impact on customer success.
- Qualifications: Experience in service delivery and strong relationship management skills.
The predicted salary is between 43200 - 72000 £ per year.
Overview
Responsible for all aspects of service delivery across their assigned customer accounts.
Job title: Infrastructure Technical Support Manager
Job Description
- Manage customer contracts against the agreed budgets. Ensuring that all contract changes are fully processed through to introduction to service
- Manage relevant third-party organisation relationships
- Liaise with Capita Support Functions and Delivery Teams to ensure that the required support is provided to Customer contracts
- Act as an escalation point for service delivery issues and ensure resolution to the Customer’s satisfaction
- Develop business relationships with the decision-makers and deliver short-, medium- and long-term business opportunities
- Maintain strong and trusted relationships with Customer’s staff to enable retention and growth
- Promote the services offered by Capita into managed service Customers
- Work closely with the Account Manager in a matrix team environment
- Ensure monthly and quarterly customer meetings are scheduled and documented
- Ensure monthly, quarterly and annual reports are provided in line with the contract timings and requirements
- Ensure that all internal governance processes (e.g. risk management) are complied with
Location: Dublin, Ireland
Time Type: Full time
Contract Type: Permanent
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Infrastructure Technical Support Manager employer: Capita
Contact Detail:
Capita Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Infrastructure Technical Support Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy to reach out on LinkedIn. Building relationships can open doors to opportunities that aren’t even advertised.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their services and how they align with your skills. We want you to show them you’re not just a fit for the role, but also for the team!
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’re the perfect match.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources to help you along the way. Plus, applying directly can sometimes give you an edge over other candidates. Let’s get you that Infrastructure Technical Support Manager role!
We think you need these skills to ace Infrastructure Technical Support Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Infrastructure Technical Support Manager role. Highlight your experience in service delivery and managing customer contracts, as this will show us you understand what we're looking for.
Craft a Compelling Cover Letter: Your cover letter should tell us why you're the perfect fit for the job. Share specific examples of how you've built strong relationships with customers and resolved service delivery issues in the past.
Showcase Your Communication Skills: Since this role involves liaising with various teams and customers, make sure your written application reflects your communication skills. Use clear and concise language to demonstrate your ability to convey complex information effectively.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. This way, we can easily track your application and ensure it gets the attention it deserves!
How to prepare for a job interview at Capita
✨Know Your Customer Contracts
Familiarise yourself with the specifics of customer contracts and budgets. Be prepared to discuss how you would manage these effectively, as this role heavily relies on ensuring that all contract changes are processed smoothly.
✨Build Relationships
Since developing business relationships with decision-makers is key, think about examples from your past where you've successfully built rapport. Be ready to share how you maintain strong relationships with customers to drive retention and growth.
✨Prepare for Escalation Scenarios
Anticipate questions about how you would handle service delivery issues. Prepare specific examples of past experiences where you acted as an escalation point and resolved issues to the customer's satisfaction.
✨Understand Governance Processes
Brush up on internal governance processes like risk management. Be ready to discuss how you ensure compliance in your previous roles, as this will show your understanding of the importance of these processes in service delivery.