Implementation Lead

As the Implementation Lead you will be responsible for the end‑to‑end deployment of the Cornerstone platform for the Learning Frameworks 2.0 program. This includes configuration, integration, stakeholder engagement, training coordination, and ensuring the platform meets the needs of multiple government departments and complies with public sector standards.

What we’re looking for:

• Proven experience implementing Cornerstone LMS in complex, multi‑stakeholder environments.
• Relevant Cornerstone implementation certification.
• Strong understanding of LMS configuration, user management, content workflows, and reporting.
• Relevant industry certifications, such as MCSE.
• In‑depth experience of design, implementation, and management of relevant technology stacks.
• Strong technical knowledge of architecture, operations, and security of relevant technology stacks.

Desirable:

• Experience with public sector learning.
• Experience in service design, accessibility, and instructional design.

In addition, you will also have:

• Excellent stakeholder engagement and communication skills.
• Strong analytical and problem‑solving skills.
• Ability to work independently and as part of a team.
• Keeping abreast of emerging trends and technologies in related technologies.

What you’ll be doing:

• Designing and implementing enterprise applications to meet business requirements and security standards.
• Managing and maintaining enterprise applications, including servers, agents, policies, and tasks.
• Troubleshooting and resolving issues such as server performance, agent deployment, and policy enforcement.
• Developing and implementing security policies and procedures to ensure the confidentiality, integrity, and availability of the application.
• Providing technical guidance and support to other team members and operations.
• Working closely with other IT teams to integrate systems and applications.
• Monitoring and analysing system performance metrics to identify and resolve issues proactively.
• Developing and maintaining documentation related to McAfee ePO environments and procedures.

Platform Implementation & Configuration:

• Lead the technical and functional implementation of the Cornerstone LMS, including configuration of learning paths, user roles, content hierarchies, and workflows.
• Coordinate workshops to map user groups, content flows, and admin requirements across audiences.
• Oversee platform walkthroughs and demos for internal teams and stakeholders.

Integration & Data Management:

• Co‑ordinate LMS implementation activities with integrations for data exchange, reporting, and automation of learning operations.
• Collaborate with designers and technical leads to ensure configuration meets end‑to‑end solution requirements and resolve platform gaps.
• Review and input on technical integration documentation.

Stakeholder Engagement & Training:

• Liaise with internal teams, Cornerstone representatives, and government stakeholders to align implementation with strategic goals.
• Support training plans for admin groups and helpdesk users, including train‑the‑trainer models and platform onboarding.

Project Management & Reporting:

• Maintain and update the integrated program plan with milestones, dependencies, and risks relating to implementation.
• Track progress against contractual deliverables.
• Provide regular updates to governance boards and elevate issues as needed.

Capita is a dynamic leader in consulting and digital services, helping some of the UK’s most recognized organizations transform and thrive. Our work spans diverse sectors—government, healthcare, education, and finance—offering you the chance to contribute to projects that impact millions of lives. At Capita, you’ll be part of a collaborative, forward‑thinking team that values creativity, growth, and inclusion. We’re committed to your development and success, providing opportunities to learn, progress, and shape better outcomes for customers and communities.

What’s in it for you:

• Remote working with occasional travel – work from wherever you’re happiest in the UK.
• Competitive salary.
• 23 days’ holiday, rising to 27 (pro rata) – plus the option to buy more after qualifying period.
• Paid volunteering day with a charity of your choice.
• Generous family leave policies – including 15 weeks’ fully paid maternity, adoption, and shared parental leave.
• Cycle2Work scheme, pension, life assurance, and more.

We are committed to building a workforce that reflects the diversity of the communities we serve. As part of our strategic goals, we are focused on accelerating gender and ethnic representation in leadership roles. We warmly encourage applications from women and individuals from Black, Asian, and other ethnic minority backgrounds. We’re an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We’re committed to providing an inclusive, barrier‑free recruitment process and working environment for everyone.

If you need the job description or application form in an alternative format (such as large print or audio), or if you’d like to discuss other changes or support you might need going forward, please email reasonableadjustments@capita.com and we’ll get back to you.