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- Tasks: Lead the development of innovative ServiceNow solutions for a diverse client base.
- Company: Capita Technology and Software Solutions drives digital transformation for clients globally.
- Benefits: Enjoy competitive salary, 23-27 days holiday, and flexible volunteering opportunities.
- Why this job: Join a dynamic team at the forefront of AI integration and product innovation.
- Qualifications: Experience in enterprise ServiceNow platforms and strong leadership skills required.
- Other info: Be part of a global network with endless opportunities for career growth.
The predicted salary is between 43200 - 72000 £ per year.
Head of Product – ServiceNow Capita • London, UK
DescriptionRole Overview:We are seeking a highly skilled and experienced Head of Product ServiceNow to lead our ServiceNow product strategy and operations. This role is pivotal in driving our ServiceNow initiatives, ensuring the delivery of high-quality services, and fostering innovation within the organization.
What you will be doing:
Developing and implementing the overall ServiceNow product strategy for Capita, aligning with business objectives and goals.
Leading and managing the ServiceNow product team, providing guidance, mentorship, and support to ensure high performance and professional growth.
Overseeing the design, deployment, and management of ServiceNow solutions, ensuring scalability, reliability, and security.
Collaborating with cross-functional teams to drive ServiceNow adoption and integration across the organization.
Monitoring and optimise ServiceNow performance, costs, and resource utilization to achieve operational efficiency.
Stay updated with the latest ServiceNow technologies and trends, and recommend improvements and innovations.
What we are looking for:
Proven experience as a Product Owner for enterprise ServiceNow platforms in an MSP or SaaS environment. Excellent leadership and team management skills, with the ability to inspire and motivate a diverse team.
Deep understanding of ServiceNow enterprise modules (ITSM Pro, ITOM, SecOps, CSM, HR, Risk) and platform architecture.
Understanding of Agentic AI concepts: autonomous agents, task orchestration, cognitive automation, and decision‐making frameworks.
Track record of driving product strategy and roadmap execution with AI or data‐driven product enhancements.
Experience in productising AI capabilities or building go‐to‐market strategies around intelligent services.
What\’s in it for you?
A competitive basic salary
23 days\’ holiday (rising to 27) with the opportunity to buy extra leave
The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
Company matched pension, life assurance, a cycle2work scheme, 15 weeks\’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks…and plenty more
Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology
About Capita Technology and Software SolutionsCapita Technology and Software Solutions (TSS) is a 5000 people strong global shared service, responsible for delivering innovation and digital transformation for Capita\’s colleagues, businesses and clients.
We design, build and run the right technical competencies and partnerships to enable Capita to deliver seamless public and customer services – from working collaboratively with Capita\’s businesses to shape the right technology and software solutions to take to market, to ensuring colleagues have access to resilient, predictable IT services and support, that enables them to work effectively and securely.
TSS is right at the heart of Capita, as we work to create a technology‐led organisation. You\’ll be part of a Capita‐wide network of over 30,000 experienced, innovative and dedicated individuals across multiple disciplines, sectors and countries. There are countless opportunities to learn new skills and develop in your career, and we\’ll provide the support you need to do just that. Our purpose is to create a better outcome for you.
What we hope you\’ll do next:Choose \’Apply now\’ to fill out our short application, so that we can find out more about you.
LocationHome‐Based – GBR, United Kingdom
Time TypeFull time
Contract TypePermanent
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Head of Product - Service Now employer: Capita
Contact Detail:
Capita Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Product - Service Now
✨Tip Number 1
Familiarise yourself with the latest trends in ServiceNow and Agentic AI. Being well-versed in these areas will not only help you understand the role better but also allow you to engage in meaningful conversations during interviews.
✨Tip Number 2
Network with professionals in the ServiceNow community. Attend webinars, join forums, or connect on LinkedIn to gain insights and potentially get referrals that could boost your application.
✨Tip Number 3
Prepare to discuss your experience with cross-functional teams and how you've driven product strategy in previous roles. Be ready to share specific examples that highlight your leadership skills and ability to inspire a team.
✨Tip Number 4
Research Capita's current ServiceNow initiatives and think about how your background aligns with their goals. This will show your genuine interest in the company and help you articulate how you can contribute to their success.
We think you need these skills to ace Head of Product - Service Now
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience as a Product Owner, especially in relation to ServiceNow platforms. Emphasise your leadership skills and any relevant projects that showcase your ability to drive product strategy and innovation.
Craft a Compelling Cover Letter: In your cover letter, explain why you are passionate about the role and how your background aligns with the responsibilities outlined in the job description. Mention specific experiences where you've successfully led cross-functional teams or implemented AI-driven solutions.
Showcase Relevant Skills: Clearly outline your understanding of ServiceNow enterprise modules and Agentic AI concepts. Use examples from your past work to demonstrate your expertise in these areas, as they are crucial for this position.
Highlight Continuous Improvement: Discuss how you have previously monitored and optimised product performance. Provide examples of how you have used user insights and competitive analysis to drive product enhancements and ensure continuous improvement throughout the product lifecycle.
How to prepare for a job interview at Capita
✨Showcase Your Product Management Experience
Be prepared to discuss your previous experience as a Product Owner, particularly in enterprise ServiceNow platforms. Highlight specific projects where you led cross-functional teams and how you aligned product strategies with business objectives.
✨Demonstrate Knowledge of Agentic AI
Since the role focuses on leveraging Agentic AI capabilities, make sure to articulate your understanding of autonomous agents and cognitive automation. Share examples of how you've integrated AI into product strategies or enhancements in past roles.
✨Prepare for Leadership Questions
Expect questions about your leadership style and how you motivate diverse teams. Be ready to provide examples of how you've mentored team members and fostered a high-performance culture in your previous positions.
✨Stay Updated on ServiceNow Trends
Research the latest trends and technologies in the ServiceNow ecosystem. Be prepared to discuss how these innovations can be applied to improve product offerings and operational efficiency within the organisation.