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- Tasks: Lead the strategic development of enterprise-scale ServiceNow solutions and drive product innovation.
- Company: Join Capita, a global leader in digital transformation and innovative solutions.
- Benefits: Enjoy competitive salary, generous holiday, and flexible working options.
- Why this job: Make a real impact by integrating AI and enhancing user experiences across the ServiceNow ecosystem.
- Qualifications: Proven experience in ServiceNow platforms and strong leadership skills required.
- Other info: Be part of a dynamic team with endless opportunities for professional growth.
The predicted salary is between 43200 - 72000 £ per year.
As the Product owner for ServiceNow Enterprise Platform, you will lead the strategic development and productisation of enterprise-scale ServiceNow solutions across a broad MSP client base. You will lead cross-functional teams to develop and deliver products that meet business objectives. By analysing the competition and gathering user insights, you will ensure continuous improvement throughout the product\’s lifecycle.
A key focus of this role is leveraging Agentic AI capabilities, intelligent, autonomous agents that can perceive, reason, and act to enhance automation, decision-making, and user experience across the ServiceNow ecosystem.
You\’ll work at the intersection of product innovation, AI integration, and service orchestration to ensure that the platform delivers intelligent, scalable, and adaptive services.
Job Description
Role Overview:We are seeking a highly skilled and experienced Head of Product ServiceNow to lead our ServiceNow product strategy and operations. This role is pivotal in driving our ServiceNow initiatives, ensuring the delivery of high-quality services, and fostering innovation within the organization.
What you will be doing:
- Developing and implementing the overall ServiceNow product strategy for Capita, aligning with business objectives and goals.
- Leading and managing the ServiceNow product team, providing guidance, mentorship, and support to ensure high performance and professional growth.
- Overseeing the design, deployment, and management of ServiceNow solutions, ensuring scalability, reliability, and security.
- Collaborating with cross-functional teams to drive ServiceNow adoption and integration across the organization.
- Monitoring and optimize ServiceNow performance, costs, and resource utilization to achieve operational efficiency.
- Stay updated with the latest ServiceNow technologies and trends, and recommend improvements and innovations.
What we are looking for:
- Proven experience as a Product Owner for enterprise ServiceNow platforms in an MSP or SaaS environment.
Excellent leadership and team management skills, with the ability to inspire and motivate a diverse team. - Deep understanding of ServiceNow enterprise modules (ITSM Pro, ITOM, SecOps, CSM, HR, Risk) and platform architecture.
- Understanding of Agentic AI concepts: autonomous agents, task orchestration, cognitive automation, and decision-making frameworks.
- Track record of driving product strategy and roadmap execution with AI or data-driven product enhancements.
- Experience in productising AI capabilities or building go-to-market strategies around intelligent services.
What\’s in it for you?
A competitive basic salary
23 days\’ holiday (rising to 27) with the opportunity to buy extra leave
The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
Company matched pension, life assurance, a cycle2work scheme, 15 weeks\’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks and plenty more
Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology
About Capita Technology and Software Solutions
Capita Technology and Software Solutions (TSS) is a 5000 people strong global shared service, responsible for delivering innovation and digital transformation for Capita\’s colleagues, businesses and clients.
We design, build and run the right technical competencies and partnerships to enable Capita to deliver seamless public and customer services – from working collaboratively with Capita\’s businesses to shape the right technology and software solutions to take to market, to ensuring colleagues have access to resilient, predictable IT services and support, that enables them to work effectively and securely.
TSS is right at the heart of Capita, as we work to create a technology-led organisation. You\’ll be part of a Capita-wide network of over 30,000 experienced, innovative and dedicated individuals across multiple disciplines, sectors and countries. There are countless opportunities to learn new skills and develop in your career, and we\’ll provide the support you need to do just that. Our purpose is to create a better outcome for you.
What we hope you\’ll do next:
Choose \’Apply now\’ to fill out our short application, so that we can find out more about you.
Capita is a consulting, transformation and digital services business. We deliver innovative solutions and simplify the connections between businesses and customers, governments and citizens. We\’re driven by our purpose: to create better outcomes – for our employees, clients and customers, suppliers and partners, investors, and society. We\’re committed to being a responsible business – in how we operate, serve society, respect our people and the environment, and deliver attractive returns to our investors.
Every day we help millions of people, by delivering innovative solutions to transform and simplify the connections between businesses and customers, governments and citizens. We partner with clients and provide them with the insight and cutting-edge technologies that give time back, allowing them to focus on what they do best and making people\’s lives easier and simpler. We operate in the UK, Europe, India and South Africa and currently have 55,000 talented people working in our three divisions: Capita Experience, Capita Public Service and Capita Portfolio.
Head of Product - Service Now employer: Capita
Contact Detail:
Capita Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Product - Service Now
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its products. Show them you’re not just another candidate; you’re genuinely interested in their mission and how you can contribute.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the role of Head of Product for ServiceNow. Highlight your leadership skills and understanding of AI integration.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team.
We think you need these skills to ace Head of Product - Service Now
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Head of Product role. Highlight your experience with ServiceNow and any leadership roles you've had. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background makes you the perfect fit. Don’t forget to mention your understanding of Agentic AI and its relevance to the position.
Showcase Your Achievements: When detailing your experience, focus on specific achievements that demonstrate your ability to lead product strategies and teams. Numbers and results speak volumes, so let us know how you've made an impact in previous roles!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Capita
✨Know Your ServiceNow Inside Out
Make sure you have a solid understanding of the ServiceNow platform, especially the enterprise modules like ITSM Pro and ITOM. Brush up on the latest trends and technologies in ServiceNow, as well as Agentic AI concepts, so you can confidently discuss how they can enhance product strategy.
✨Showcase Your Leadership Skills
Prepare examples that highlight your leadership and team management experience. Think about times when you've inspired a diverse team or driven product strategy. Be ready to discuss how you can guide and mentor the ServiceNow product team to achieve high performance.
✨Demonstrate Your Strategic Thinking
Be prepared to talk about your approach to developing and implementing product strategies. Discuss how you align product goals with business objectives and share any past experiences where you've successfully driven product adoption and integration across an organisation.
✨Bring Data-Driven Insights
Since this role involves optimising performance and resource utilisation, come equipped with data-driven insights from your previous roles. Share how you've used analytics to inform product decisions and improve operational efficiency, particularly in relation to AI capabilities.
